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“I grew up closer to the La Grange location, so I always gravitate to that post office.... it sucks.
The customer service and positive energy at the SUMMIT location is 10/10. Great team. Thank u for your patience and help getting my stuff shipped, and helping me get my passport.”
“SHELDON 5/5 service
Called me ahead of time to notify that the photo service was down before my appointment.
Helped explain questions I had and was super cool while I was doubting leaving with what I needed but he clearly has experience and patience.
Thanks for the help dude!”
“I am sorry I didn't get her name but I received the best customer service from the clerk on 11-4-25! She should teach a class on how to treat customers! Thank you for brightening my day!”
“This is my new local post office and I avoided it the first few weeks because of the awful reviews. Once I finally went I really had no trouble. Not really any lines and Precious is always very nice as well as everyone else here. Never anIssue anytime of day. I had a package mishap only once when a different worker didn’t tell me the address wasn’t coming up for where I was sending it to-so it was returned to me and I had to pay shipping for it twice. Other than that 5 stars and im in here 2-3 times a week at different times during the day.Update like a year later : I wish I could leave another separate review as they really are always so nice here and it’s too bad the old reviews keep the overall reviews of this post office so low. Had a prepaid return but not a box for it (couldn’t use the free priority boxes) was about to buy one when a worker gave me a free box from the back.”
“I want to give credit to the postal workers here. They are always polite and truly focus on whoever is at the counter. Yes, the lines can get long sometimes, but that’s only because they take the time to actually help the person in front of them. Even when people ask some pretty senseless questions, the staff stays completely professional and doesn't lose their cool.
I’ve also noticed there aren't any Spanish-speaking workers at the counter, but there are always Spanish-speaking people waiting in line who can translate. It’s a shame that when there's an obvious miscommunication between a customer and the worker, rarely does anyone in line ever steps up or volunteers to help translate. Those who do help are always thanked by postal worker.
Honestly, over the years, I’ve noticed that the people who complain are usually just in a rush and shouldn't have waited until the last minute to come in. Whatever you're mailing might be important, but we all just need to have a little patience.”
“I am always stressed to the max when coming to the post office but my lovely new friend Cherie that works there was so calm and helpful. I had to repackage all of my things twice so I saw her interacting with a lot of people that came through and she is truly such a sweet and kind lady. Also very knowledgeable about her job. Will gladly drive out of the city to come to this post office again.”
“I come to ship my orders out here and never had a bad encounter with staff. They however work at their own space. Depending on the day the lines can go to the door and take over 15 minutes to finally get to the front. Putting time aside to make a trip here is key , and having patience is needed. Appreciate this place for serving the community anyways!”
“I actually drove past two other post offices to come here. It's fifteen minutes from my house, while the other two are less than five. I did this because those offices had extremely low ratings, even if you account for a skewed ratio (generally, unhappy customers rate businesses far more often than happy customers).
I was not disappointed. All I found here was friendliness and efficiency. Darlene was an absolute gem. I honestly did not have the energy to deal with someone grumpy today, and while I don't begrudge anyone having a bad day, I just wanted to see a friendly face, especially since I had an unusual mail request.
The Midlothian post office delivered, pun intended. ❤️”
“I can’t praise the service of USPS enough. My sister sent me a package from abroad, but the local post office put my house number as the zip code, and the address on the mailing label was missing my house number. It’s express mail, but the tracking shows no location. I was so afraid that the package would be lost somewhere. I went on the USPS website and filed an inquiry. A customer service representative from the Westchester post office sent me an email and called me the next day. She explained to me how the shipping works and assured me that she would pay attention to the package when it arrived.
It’s been nine days since my sister sent it out. She was planning to purchase another one and send it to me again. On a whim, I rechecked the USPS tracking and found it had been sent to the Westchester post office this morning. Believe it or not, I got it this afternoon. Awesome service.”
“Prompt and courteous service. Small town location helps to offset long lines. If you're looking for expeditious service, this is definitely the right location!”
“Kenneth is the best. He acknowledges everyone and happy to help. I was going to prioritize mail and he suggested certified to send tax info because as long as it’s postmarked, no penalties. He didn’t have to tell me this option. He saved me some money because he’s kind. This office is always friendly and nice. The other reviews are unfair. This is a small post office, but gets the job done in a friendly way!”
“JANITA is a woman who works at this post office ( 60415 ). She has a lot of positive energy and is incredibly kind to customers. Coincidentally, I was at this post office for the first time, and I can say that I've never met such a nice employee as her.”
“I want to recognize Christy, a postal clerk who went above and beyond while helping me send out some important legal paperwork. From the moment I walked in, she greeted customers with a warm smile and a positive attitude—something you don’t often see in government offices where interactions can sometimes feel rushed or unfriendly.
Christy took the time to make sure all of my documents were filled out correctly and that everything was handled with care. She was patient with me and my baby , professional, and truly went the extra mile to give me peace of mind with such an important mailing.
Employees like Christy deserve to be recognized for their dedication and kindness. She turned what could have been a stressful errand into a smooth, reassuring experience. Thank you, Christy!”
“The lovely elderly lady who did our passports was just so kind gentle lovely spoke some words of wisdom to us and said if I was teaching my girls to write cursive I said yes she mentioned how sad that schools are not showing that anymore to students and she said make sure to practice because next time that you're here you will get to sign your own passport. She mentioned I won't be here anymore to witness but for sure you both will be back and that made me sad her saying that but what's overall customer service was amazing”
“I have visited this location several times and received good customer service. Although the store is very small it has always been organized. There is not plenty of parking so you might have to park a few spots away. However, there is handicap accessible parking for those who need it. The limited parking is probably the only thing I don't like about this location.”
“I was greeted by Janelle with a big smile. Fast service. Hassle free. My new favorite post office. Love the early hours.
There is free visitor parking just north of the building. Walking time to post office maybe 4 mins. Overall I had a great experience.”
“I was returning a package today andhad the pleasure of meeting Haseena. She was kind and courteous, and provided great customer service! I was in and out in less than 5 minutes, thanks to Haseena's guidance...and her skills with packing tape! Thanks Haseena!”
“I would like to extend my sincere appreciation to the manager and clerks at the post office for their exceptional professionalism and dedication in resolving my package issue promptly and efficiently. Their courteous assistance, attention to detail, and commitment to customer service truly reflect the highest standards of public service. Thank you all for your outstanding support and for ensuring a smooth and satisfactory resolution.
Dr. Cunningham”
“We've lived here for 19 years and the staff has always been great. We regularly mail packages to loved ones and they've always been helpful, courteous, and professional. Our mail couriers have always been the best too. Can't say enough great things about our Postal workers in Posen.”
“Alonzo is the best at this location! He is friendly, helpful, and always greets customers with a smile. While others are this location are not always the nicest, he brightens my day when I see him!”
“I had such a wonderful experience at the USPS today thanks to Donae! From the moment I walked in, she greeted me with a genuine smile and a friendly attitude, which honestly made such a difference. She helped me with a return, walked me through certifying a piece of mail, and even took the time to schedule my passport appointment.
What really stood out to me was her patience and kindness. At other locations, I’ve sometimes felt rushed or like my questions were an inconvenience, but with Donae, it was the complete opposite. She made everything simple, efficient, and pleasant and I truly left feeling grateful for her help.
Thank you, Donae, for going above and beyond and making my day a little brighter. You’re an example of what great customer service should be!”
9:30AM - 2:30PM
15441 Center Ave, Harvey
Post Offices
“I had a situation and Donta sent me off. I went to another post office and they told me to go back to Harvey. Raven was a gem and I appreciate her going to the extra effort. I had to come back and edit this review. Because I received a follow up call from the post office and they made sure that I issue was resolved. If I remember the rep. who me was named Darryl. He was professional.”
“This is my favorite post office, Tiffany & David are the best & have gone over & beyond since I began mailing my packages from here in 2020. I sell & ship rare plants & they've always gotten to their destination when I mail from this post office. I've had issues at other locations but this one has consistently followed through & been super nice. I'll always come here & am grateful for them!”
“My family and I had a passport appointment. However, when we arrived there were no passport forms available according to a USPS representative because they are waiting to receive updated passport forms. That created an inconvenience. We went to Office Depot to print the passport form. We were so glad that it was right down the street. When we returned to USPS post office there was a long line so we missed our appointment. However, a USPS representative assisted us and were were able to complete the passport process. We received good customer service despite the issue with the forms.”
“The ladies always have a smile and good attitude every time I go!(Almost everyday) I use the self kiosk and then give them the packages. Always greeted and welcoming! Thanks for everything!”
“I requested passport service and the young man, clerk 62 was very helpful. He provided step by step instructions on completing form, what was needed, cost, and they could take photos. I was very impressed with care he provided.
I took a train downtown to a passport service business and didn't get the attention or care that clerk 62 provided. Secondly cost downtown was about $600, cost at post office was $160
Thank you for the exceptional care. U Rock!”
“This has to be the most no nonsense post office in the area. You bring your packages, they take your packages, you then leave! Couldnt ask for better service. In and out always even if its busy! Try that at bridgeview. A stop at bridgeview usually takes 15-30 minutes in line then an attitude on top of that from the woman that her name starts with V. Thank you worth for easy and pleasant transactions!”
“Briana helped me with getting my passport! She was super kind and made the process so easy! Unfortunately there was a rude customer in there at the same time as me, she handled the customer with grace and much better than I would have!”
“I have been coming here for the last 10 years that I lived in this area and never had an unpleasant experience. I went in today after looking at the hours and then seeing these bad reviews, so I had to leave this now. I was in there alone, I stood aside because I had to fill in some information that the attendant was so nice to show me for sending certified mail. Mind you there were 30 minutes left til close. And then SIX people walk in, and she kicks in to high gear all the while maintaining her pleasantness. When she sees I was done she lets me come back up and finish my transaction. Her name was LEASES (I hope I spelled her name correctly) and she was so pleasant and so speedy (the lady behind me also complimented her), and a perfect employee to have had instructed me WHILE attending to six other people (which of course always happens right before close). Polite to everyone while I filled my paperwork, and remained polite to me with all my questions. Thank you!”
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“This is my review for this particular location, and not for usps as a whole, thats another story. As everyone knows going to the post office can sometimes be unnerving. Ive had to drop off packages at several where I gulped in line because I felt like I was bothering them simply dropping something off, seeing how others were being talked to. Like the employees absolutely did not want to be there. If you know, you know.
This location however is different. Ive never felt like I was bothering anyone here. Most of them are actually very friendly, Patrick in particular always has a smile for everyone. Even the few that aren't particularly friendly are absolutely not unfriendly either, just more down to business but still helpful when asked for it.
All in all, they all seem to know their job and even multitask and work well together. As far as post offices go they seem to have their stuff together and I absolutely recommend it over any others in the area.”