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“Ricky was an extraordinary help and made me feel good about a bad situation. Nowadays a lot of things seem to lose that personal touch but he was there and made it right and made me feel more comfortable”
“Generally,I have had a good experience with this branch. The tellers are friendly and efficient. However, on two occasions, I have waited an exorbitant amount of time while the one and only teller served customers with apparently complex transactions. The first time there was another teller present walking around the bank but not taking care of customers. The second time, the second teller had to escort someone to the safe which took at least fifteen minutes. I realize he had no options and I do not fault him. He did help me promptly when finished.
I understand the plight of brick and mortar businesses and the need to staff them sparsely as foot traffic to the bank and elsewhere has slowed significantly. However, a simple "I am sorry. We will be right with you as soon as we can" would have been appreciated. Or, better yet, the other teller during the first incident could have saved me from this ordeal. The best case scenario would be having three tellers ,if that is not asking too much.
I do bank elsewhere as well and rarely wait longer than a few minutes, if at all.
My first bank was Beverly bank in 1983 which changed hands several times until it was acquired by US Bank years ago. History keeps me coming back. Please do not make this the only reason to stay.
Oh, and please do not tell me that I can bank online as I do that as well and that would be insulting..
Again, I thank you for generally excellent service over many years and hope that this critique is considered in a constructive manner.”
9AM - 5PM
6621 North Ave, Oak Park
Banks
“Gabrielle went above and beyond to assist with a problem we had. She did more than she needed to instead of providing a phone number and sending us on our way to figure it out ourselves.”
“The bank is very inviting there is an area to keep kids occupied. There was an immaculate restroom accessible to customers. While there the bank staff that attended to my needs was very helpful and courteous. He gave my son two plush toys that made my little guys day. One complaint: I'm not used to banks with teller window counters that are easily visible from the street through the store windows. The street can be very busy and people will see if you are depositing or withdrawing money as it's counted out. Consider getting frosting or advertisement clings in the windows nearest the counters.”
9AM - 5PM
800 Madison St, Oak Park
Banks
“5 stars from Mees ?? My direct deposit bounced because my account was closed so they send me a check.
I will open a new account. I just can't see my self eith another bank and it's not there fault.
Make sure you have a savings account at least so they can take there monthly fees when you don't have a job or between jobs. ⭐️⭐️⭐️⭐️⭐️”
“Been banking with them since they were Life Savings in the 80's. They keep cutting back on their hours and locations. Like all banks, they will love to loan you money if you have money. Their on line presence and security does a pretty good job.”
9AM - 5PM
1001 Lake St, Oak Park
Banks
“Danny puts “community” into community banking. He’s very helpful, professional and customer orientated, with lots of banking knowledge! Grateful for Byline! I’ll never go to Chase.”
9AM - 5PM
1048 Lake St, Oak Park
Banks
“I'm not sure if these other reviews are talking about the right Chase location, because I go to this one 2-3 times a month for various services and have never experienced anything close to what they describe. This is my favorite Chase location.”
“I give 5 stars because Ali he is not only a diligent worker but highly informative with knowledge of banking. He's patient and always pleasant. I feel that I'm always competent in making the best decisions with Ali. However, I have noticed that when I make cash deposits that don't appear on transactions and also credits for merchants, that's the only concern I have. How will I know my accurate balance if it's not appearing???”
9AM - 5PM
11 Madison St, Oak Park
Banks
“US Bank Branch, 11 Madison, Oak Park, IL receives 5 stars for serving the Westside community! Cynthia A and Gloria J. and many other bankers make this happen! Many years ago, I open my accounts when I was teaching in the Austin community, US bank reps visit the school. On my recent visit, I saw a different style of banking, Community Banking! Assisting individual with special needs and concerns The customers in the community will stand in long lines outside to receive personal banking services, at this location. If these individuals didn't have these types of services, they may become discouraged about the modern banking technology. This is another situation that gives me a different light about banking....”
“Outstanding customer service!! Bankers Celia & Daniel were so extremely helpful tome and my mom!! 10 stars!!!!I couldn’t forget my fav notary Consuela! You guys ROCK!!”
“Outstanding customer service!! Bankers Celia & Daniel were so extremely helpful tome and my mom!! 10 stars!!!!I couldn’t forget my fav notary Consuela! You guys ROCK!!”
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“(Translated by Google) Every time I need assistance they exceed my expectations, very friendly and always willing to help, they definitely have a personalized treatment for their clients ***** (5 start)(Original)Cada vez que necesito me asistan sobrepasan mis espectativas,muy amables y siempre dispuestos a ayudar,definitivamente tienen un trato personalizado para sus clientes***** (5 start)”