The American Eagle & Aerie Store in Orland Park is known for its excellent customer service, with helpful and friendly staff members catering to customers' needs. The store's African American employees, such as Ayah and Deanna, have been praised for their warm greetings, attentive assistance, and exceptional customer focus. Customers have also appreciated the service provided by Milo and the unidentified staff member who helped with an online order exchange. The store's Caucasian employees, however, have received some criticism for not providing the same level of welcome and service. Overall, the American Eagle side of the store seems to offer a more positive customer experience compared to the Aerie side, suggesting a need for improved training and hiring practices to ensure consistent, non-discriminatory service across the entire establishment.
I visited American Eagle in Orland Park last week with my daughter. The girl at the front, whom I believe was named Ayah, was incredibly helpful and friendly. She greeted us warmly as soon as we walked in and went out of her way to assist my daughter in finding everything she was looking for. Excellent customer service!
February 2023
Deonna (I hope I got the spelling right), was so helpful, fun, and sweet!! She helped me pick out a shirt and encouraged me to get purple, which is a cover I rarely wear, and I love it!! She has a wonderful personality, great style, and amazing customer service :) thanks so much, girl!
December 2022
AE. Always good. Just prices are better online then in person. So I notice the price difference. Online only if u as me.
