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“What a great place!!! The older staff is always amazing, while with the younger staff you can have a mix of both attitudes. We got from her all our drills and garden machinery and even saved hundreds of dollars due to offers they had. Even when our 4 arborvitae trees died after a few months of taking care for them, we showed the staff a picture of their state and the staff refunded us straight away. That is good customer care. The place, just like all the others are very well organised and you find just about everything, even cheaper than on Amazon. I guess sometimes is well worth getting out of the house.”
“I called the store to learn about a snow blower. Fran helped me, she may be the manager or assistant manager or just a fabulous associate, but regardless, she had the snow blower waiting for me and she answered all of my questions. I was out of there quickly and happily.”
“Love shopping here for all my hardware needs. They have very knowledgeable ladies working there who always go the extra mile to help me out. Mary Ann helped me find the right batteries for my car remote and saved me a trip to the dealer! She was very friendly and a joy to chat with during my visit.”
“At least I was able to find Incandescent light bulbs here, but there were no signs of any Compact Fluorescent in this location. But really all I needed was the Incandescent light bulb and that's mostly all that I care about.”
7:30AM - 5PM
480 Industrial Dr Ste 116, Naperville
Hardware Stores
“It’s a business that treats me well, I get here help with reliable parts and professional advice. Sometimes they send me to their competitors if parts are available faster.”
“I bought 60 bags of mulch and had them delivered The manager Jeff was so courteous The two delivery people where great but I didn't get there name great store great service”
“Had prior bad experience in Montgomery location came here after, customer service went above and beyond. Easy exchange, and employees weren't all miserable.”
“Came in today with some questions about paint, the girl up front was a great help and super friendly. It was a nice change of pace from some of my other interactions here during the week.”
“I always go here for laundry soap, toilet cleaner, and lots of household items. They have good prices and most of the time I get 11% back. Plus most of the staff always say good morning or hello. I also buy flowers to plant.”
7:30AM - 4:30PM
1100 Jericho Rd, Aurora
Hardware Stores
“Talked with Don at the Aurora/Montgomery store. Wow! What great customer service. He was really nice, we talked through prices and how the exchanges worked. He even went in the back to ensure the equipment was available for today. As I come by more people who lack customer service, this becomes more important to me as a core business value. Thanks Don!”
“This Harbor Freight is clean and well organized compared to some other locations in Chicago. It wasn't busy when we came and the parking lot is huge. We were looking for a specific item and we were in and out in minutes.”
“Cashier Michael is just trying to do his job. There is no reason for rude customers (Iike I experienced ahead of me). Be kind people. I hope he had a better day.”
“An extraordinary helpful associate named Laura went above and beyond. I arrived way ahead of my curbside delivery notice after driving a considerable distance. Instead of perhaps telling me to wait until my notice arrived she took about ten minutes to help get my order secured ahead of schedule. I really appreciated her efforts!”
“I would like to thank Serena at store # 1957 for her kindness and help. I was complaining to my husband as we walked around the store and needing help and the only help we got from a guy sitting down with no customers is a finger point, then when I returned with more questions he just remained seated and pointed to another place for me to look, I just feel he should have gotten up and showed me. Once I got to the garden area there was a super helpful employee named Serena who whent above and beyond what was asked. We payed for mulch and was told to pick up outside and just drive up and load into car, well we discovered they did not have our mulch outside so parked and went back in with a cart to load up our bags from inside the store instead and she offered to go get it for us. Super helpful and kind. These kind of employees need to be recognized and compensated.”
“I love Menards it’s a go to place for me and my family they always have things we are looking for in any season. I especially love holiday seasons always have Halloween Christmas accessories up and ready to buy.”
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“This place is not massive and might not have everything you need but the people here are always simply lovely: I always call them to ask different things if their website is not conclusive and the staff, whether very young or older are always polite, respectful and checking for me their stock or reserving items to be picked up a bit later. I wish there were places like this and people like them reproduced in every single town in the world - in the UK you can only dream to have such good customer service. Well done.”