Advance Auto Parts at 123 N Northwest Hwy in Palatine offers a wide range of automotive aftermarket products and services. Customers praise the helpful and friendly staff, including the manager Liz and associate Alex T, who are knowledgeable and provide excellent customer service. The store offers free services like battery testing, installation, and recycling, as well as free engine code scanning and starter/alternator testing. Customers can save money by signing up for the Speed Perks loyalty program, which earns points for discounts on store items and gas. One customer had a particularly positive experience after being denied service at a nearby AutoZone. Alex T was able to remove the customer's car battery, test it, suggest a replacement, install the new battery, and run a code test - all while dealing with rain. The customer was very impressed and is now a loyal Advance Auto Parts customer. Overall, reviewers highly recommend this Advance Auto Parts location for its great selection, fair pricing, and exceptional customer service. The staff is described as professional, quick, and honest, providing an enjoyable shopping experience.
Keep up the great work ladies! Thank you Victor for your assistance with the windshield wipers.
April 2026
Alex T was absolutely WONDERFUL. I came in after a horrendous day, with my brakes failing me. He took the time to help me diagnose my car, and help me find the parts I needed. 10/10!
February 2026
Wonderful and friendly. The young man who works there deserves Five stars...he helped me put fluid in for my wippers. Thanks
