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“Jake is the guy that you want to work with at this store. Extremely knowledgeable and professional. He helped resolve an ongoing problem we have had since 2023. I had attempted to work on this several times, but with no success. Jake’s customer service is absolutely outstanding! We would absolutely recommend him without hesitation.
And we thought that customer service was dead! Certainly not at this store! Thanks so very much Jake for all of your work to get our account and devices going in the right direction! You are awesome!! ??”
“Excellent service and Intel from a super friendly staff, A'Mari walked me through the whole process and made me super comfortable with my decision :)
Definitely would recommend this location!”
“Came in with my employer to get the business phones and internet transferred from T-Mo and Trent and Nate at this location were great and enormously helpful with the transition and all the hiccups that come along with that process.”
10AM - 7PM
2521 W War Memorial Dr, Peoria
Mobile Phones
“Had such a great experience here with Joseph, and I’m assuming the manager. They both we extremely knowledgeable, kind and very friendly. I tried getting my finance an upgrade but we were not eligible at this time. But as a counter, they said they were going to call us to do preorders for the iPhone in August. Walked out with new accessories nonetheless. Will be coming back to do business here.”
“Very capable, very patient rep , Craig … I entered the store with a bag full of delemna and Craig turned on his personal ‘crisis intervention’ mode and eliminated the delemnas one by one. I left as a “happy camper”. Thank you.”
“Ryan was extremely patient and helpful when my wife and I bought new iPhones helping us to transfer all the information and dealing with all the questions. He was wonderful.”
“I was looking for information as I was contemplating switching carriers. Brady not only made up my mind with his expertise but his incredible customer service abilities. What an asset he is for AT&T.”
“Vanessa helped me today. I wanted to switch from Cricket to Boost mobile. She was so sweet and knowledgeable. She answered all my questions and I never once felt pressured to make a decision. She handled everything so perfectly. Thank you Vanessa!! You do good work. Give that girl a RAISE. ??”
“Danny was very helpful with my purchase today. He was both knowledgeable and extremely patient with me (I ask lots of question). He was also very kind and personable. He took the time to answer all my questions and guided me through the set up process. We had a few hiccups but finally got it worked out. He is an asset and the type of employee I would like working for my business.”
10AM - 7PM
3311 N Sterling Ave, Peoria
Mobile Phones
“Tabitha G was filling in over at the East Peoria location and she was so nice and accommodating to me!I was in and out very quickly!Thanks a bunch for being kind and great, Tabitha! ?”
“Lexie was a very sweet and kind young lady. She helped me get my phone back on track. She was very patient with me you have an excellent work KEEP HER. God bless ?”
“I’ve had my fair share of customer service experiences, but none have been as excellent as this one. The customer service team was not only friendly but also incredibly knowledgeable and efficient. They took the time to listen to my concerns and made sure I was well taken care of every step of the way. They went out of their way to make sure all my questions were answered, and I felt valued as a customer. It’s not often you encounter such personalized attention—thank you for making this experience so positive!
Special mention: Dev Patel and Store Manager !!”
10AM - 7PM
1800 Knoxville Ave Ste 7, Peoria
Mobile Phones
“I just moved to the area and was worried about going to a new Cricket store, but Cynthia made it so easy for me. She told me about all the deals they had and helped me with all my problems! Will definitely be making this my new home store!”
“Eric was a customer's dream! My phone locked up, and I was in a bit of a panic. Calmly, pleasantly, and efficiently he solved the problem! What a blessing he was and what a asset to your company!”
“The people at boost here in peoria really went above & beyond helping me resolve an issue i had with my phone...big thanks to Kelsi & the disrict manager ( sorry his name escapes me), more businesses need employees that look out for their customers like they did, making the experience as stress free as possible...i am very happy with the customer service & level of professionalism at work here...thanks again!”
“Miguel was very professional and the best customer service I have received at any store and I've been with US cellular for over 10 years. He was very helpful and informational, and got me exactly what I needed zero hassle!”
“It has taken nine months to get billing corrected for upgrading two iPhones. It has been very frustrating working with Customer Service trying to get it corrected, waiting a month for the next bill and finding out that it is still incorrect.
The one very big positive during the nine months is the support received from the local store representatives. They have worked with me in explaining to Customer Service each and every month. Without their support I would have left T-Mobile after just a few months.
I wish to thank JaMarcus and Hernan for all their efforts and recommend them T-Mobile Employee of the Year!
THANKS TO THEM!!!!
James Everett”
“I had to go into the AT&T store yesterday for a problem I had with my payment going through. I was happy to see that Ronaldo was working. He assisted me and I was on my way in just a few minutes. He has assisted me two other times in the past few months and is so genuinely kind and helpful. He is a great person and very patient and knowledgeable.”
“Casey at the Washington store is extremely streamly capable and very well adversed with working with the more senior types citizens such as myself.. Cell phones can be quite a challenge to challenge to us more mature people and she's very patient and caring and wants to make sure that she covers everything with you.. I don't know what you pay her but it's not enough thank you”
“I really like the Big Hollow Target. Compared to other stores, it is clean will alert and a pleasure to shop in. The carts are noiseless as they are pushed along the aisles. The employees are generally pleasant and actually make eye contact and smile. The one drawback for me is that target is not a Will start to grocery store. They have all kinds of housewares, tableware, kitchen appliances, electronics and more. However, I am often unable to find things in the grocery section such as canned mushrooms, and certain fresh fruits and vegetables. Therefore I am forced to go to another store to get groceries. Kroger's for insurance, has a much better selection of course, and their food items are significantly less expensive. I also go to target for their pharmacy. I really like the people at the pharmacy. They smile and are thoughtful, and one gal there actually knows me by name.”
“Fantastic. The workers are always friendly and professional.
Marianne has worked with us and for us for almost 20 years abd we have always appreciated her service.”
“Chad at the Washington, Illinois location is phenomenal in every single way.
My husband spoke to him over the phone about upgrading our iPhones, and Chad took time to find us the best prices, explained details in simple terms, kept us updated on new phone shipments and just had the most pleasant personality, infinite knowledge of phones and plans, and so much patience with us.
We went today to get both of us a new IPhone 17 and Chad did not miss a beat. He ensured our plan was the best and most cost effective. He didn’t try to sell us stuff we didn’t need. We bought all of the accessories he recommended. He was training a new employee and waiting on several customers the same time and everyone was amazed at his knowledge, his efficiency, his humor, his smile, and he showed no signs of stress or impatience. Just an all around great experience and we will never go anywhere else for questions or upgrades or anything. We will recommend Chad to our family and friends and we thank you, Chad, for treating us so well and for teaching us so much. And most importantly for not making us FEEL inadequate with our own limited “senior citizen” knowledge. Ha ha!!! You are a rockstar through and through and we appreciate you more than you know.
Clifford and Lori Creighton”
“The customer service rep was knowledgeable and helpful. He had a good disposition. I haven't had a phone in almost 2 years. This being my first experience in awhile, it was a good one. Welcome to the neighborhood.”
“I have been with T-Mobile a couple of years now. I have stopped in the East Peoria store with a problem maybe 3 times. Each time I have been treated awesome. Today I stopped because I had a problem with my phone that I couldn’t figure out. Jordan greeted me instantly. He fixed my phone problem. But I was so impressed by the way all of the employees treated the customers. The way I have been treated by T-Mobile the last 2 years I wouldn’t even consider going anywhere else. Thanks Jordan….”
“Stopped in yesterday to get my partner a new phone on my plan. Evin was the one who set us up. Really stand up, friendly guy. He knew a lot about the products and services offered and dealing with him was just like sitting there chatting with a friend”
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“I went in to get a new phone! A girl by the name of LEXI was so patient & professional! She really deserves a raise or some type of recognition!! I watched her treat several customers with kindness, patience, and professionalism!! Sincerely Customer. In reference to the boost mobile in Peoria, IL off War Memorial.”