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“Had a great experience with Ryan at the Washington Verizon store!! He was very informative, fast, and answered all our questions!! Thank you Ryan! You're the best!”
“Vanessa went above and beyond the call of duty for this Veteran. She wanted to make sure that I didn't leave the store with any questions. If she's not managing this store in East Peoria, she should be.”
“Hello my name is Albie the representative Hailey of this location was awesome with helping me get in contact with customer service since they have failed to do anything to resolve my issue with returning my equipment thank you Hailey so much you deserve a giant raise. :D”
“Robbie is very knowledgeable and friendly. She answered all my questions and made the process of switching to Boost very easy. Thank you for all of your help and for the top-notch customer service!”
“I always have a great experience when I visit your Boost Mobile store. Iceland was so helpful today with my concern. It took her less than 5 minutes to fix something on my phone that I had been struggling to understand for days. The service your store provides is outstanding!”
10AM - 7PM
1800 Knoxville Ave Ste 7, Peoria
Mobile Phones
“I just moved to the area and was worried about going to a new Cricket store, but Cynthia made it so easy for me. She told me about all the deals they had and helped me with all my problems! Will definitely be making this my new home store!”
“Alicia at the Eats Peoria location is amazing and I watched her handle a woman who was absolutely terrible to her in the most professional way. The lady called her very horrible names and refused to leave when Alicia gave her every resource possible to help fix her situation. This lady REFUSED any solution and Alicia never raised her voice back, never was rude, and NEVER gave up on finding solutions. She handled the whole situation amazing and I hope the woman named “Ramona” who treated her so poorly never treats anyone else like that again!”
10AM - 7PM
3578 Court St, Pekin
Mobile Phones
“I neede a new phone and plan. The sales rep was very knowledgeable and helped me fully understand the options. He set up my phone and transferred the iCloud info to the new one. Very pleasant, no pressure experience.”
“Chad at the Washington, Illinois location is phenomenal in every single way.
My husband spoke to him over the phone about upgrading our iPhones, and Chad took time to find us the best prices, explained details in simple terms, kept us updated on new phone shipments and just had the most pleasant personality, infinite knowledge of phones and plans, and so much patience with us.
We went today to get both of us a new IPhone 17 and Chad did not miss a beat. He ensured our plan was the best and most cost effective. He didn’t try to sell us stuff we didn’t need. We bought all of the accessories he recommended. He was training a new employee and waiting on several customers the same time and everyone was amazed at his knowledge, his efficiency, his humor, his smile, and he showed no signs of stress or impatience. Just an all around great experience and we will never go anywhere else for questions or upgrades or anything. We will recommend Chad to our family and friends and we thank you, Chad, for treating us so well and for teaching us so much. And most importantly for not making us FEEL inadequate with our own limited “senior citizen” knowledge. Ha ha!!! You are a rockstar through and through and we appreciate you more than you know.
Clifford and Lori Creighton”
“so I signed up with the T-Mobile location in Costco and to be honest they made mistakes and I was made promises that didn't get delivered so I stopped trying to communicate with them because they weren't helpful and I started coming to this store and the staff here is awesome Wyatt and Lucas and Robin all kick ass and I got answers and they took time with me to get everything squared away I'm so thankful for them I was very frustrated after going to the Costco location for T-Mobile and this is definitely the store to come to because they are awesome!”
“I have been with T-Mobile a couple of years now. I have stopped in the East Peoria store with a problem maybe 3 times. Each time I have been treated awesome. Today I stopped because I had a problem with my phone that I couldn’t figure out. Jordan greeted me instantly. He fixed my phone problem. But I was so impressed by the way all of the employees treated the customers. The way I have been treated by T-Mobile the last 2 years I wouldn’t even consider going anywhere else. Thanks Jordan….”
“I needed a screen protector for my Samsung Ultra watch. I called all over Peoria and East Peoria trying to locate one with no such luck. By chance while stopped at a light I saw ATT. I went in told them I wasn't a customer but needed a screen protector. A salesman, Jimmy Salamanca, hooked me right up. What a bargain, $4.50 and I love it. THANKS JIMMY”
10AM - 7PM
3552 Court St, Pekin
Mobile Phones
“Update they ended up giving us a credit and new equipment. My wife said they did apologize for the misunderstanding. The credit was to offset the replacement cost for equipment. Plus another for all the trips into the store.
Wireless internet issues. Went to one on court street because we had a similar card issue gentleman working there was great the this time on getting it switched out and Even gave us another card because of issue just in case. That's where it ended. Got home plugged everything back in to find out that didn't work was sent back with unit got to store at 430 he was helping another customer at the time when it came to my wife he was fast to push her out the door with I can't help you it's past the 15 days which I was told 15 days was the return on device if we didn't like it. Call center is the one that sent us back there to have unit replaced to only get told no. Called customer service to get told that they have to inspect unit at store and they can in fact replace unit if they call in. Better training I'm thinking and also employee's that aren't worried about closing time that might have taken a few extra minutes. Now we have to drive back a 3rd time to get what should have been done the 1st time. This is long because they waisted my time so figured I would waste so of theirs by having to read all this. Hands down that gentleman needs
Better training.”
“2 old people enter the store and was greeted by the most wonderful friendly and nice young lady. I don't remember her name but she helped with our phone and made us feel like choosing t mobile was our best decision. Took about 5 minutes and all was good. Thank you for what has been the best customer service we have experienced in a very long time.”
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“I came in with questions regarding my plan and upgrade. I worked with Jacob there who is one of the best Verizon employees I’ve ever met. He is very knowledgeable, he listened to me and laid out all of my options for me to compare plans to ensure I was getting the best deal for my budget.”