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“Had a great experience with Ryan at the Washington Verizon store!! He was very informative, fast, and answered all our questions!! Thank you Ryan! You're the best!”
“Vanessa went above and beyond the call of duty for this Veteran. She wanted to make sure that I didn't leave the store with any questions. If she's not managing this store in East Peoria, she should be.”
“Naomi was super sweet and fast, she handled a store full of customers and still managed to handle them accordingly. She DESERVES A RAISE! also if she’s not a manager she deserves to be!”
“Hello my name is Albie the representative Hailey of this location was awesome with helping me get in contact with customer service since they have failed to do anything to resolve my issue with returning my equipment thank you Hailey so much you deserve a giant raise. :D”
10AM - 7PM
1800 Knoxville Ave Ste 7, Peoria
Mobile Phones
“I just moved to the area and was worried about going to a new Cricket store, but Cynthia made it so easy for me. She told me about all the deals they had and helped me with all my problems! Will definitely be making this my new home store!”
“I would like to comment on how friendly and helpful Kylie was at the Pekin location with my upgrade. She was meticulous with the comparisons of my phone and the one I was interested in which in turn made me feel confident in my final purchase. Thank you very much!!!”
“Both Malik and Kristen were fantastic at their service skills!! If I could rate higher than 5 stars I would!!! They made sure everything was taken care of and I left the store happy! Thank you again for amazing service!”
10AM - 7PM
3578 Court Street, Pekin
Mobile Phones
“Went to the Pekin Illinois store. We were helped but told the phone I wanted would be available the next day. So we came back the next day Aug 20. We had great service, everything explained. It was an enjoyable interaction with Jake.”
“so I signed up with the T-Mobile location in Costco and to be honest they made mistakes and I was made promises that didn't get delivered so I stopped trying to communicate with them because they weren't helpful and I started coming to this store and the staff here is awesome Wyatt and Lucas and Robin all kick ass and I got answers and they took time with me to get everything squared away I'm so thankful for them I was very frustrated after going to the Costco location for T-Mobile and this is definitely the store to come to because they are awesome!”
“Austin was amazing - he was covering so Washington is not his normal location , but Rockfalls/Dixon - but best US cellular experience I have ever had. Super helpful and efficient.”
“Update they ended up giving us a credit and new equipment. My wife said they did apologize for the misunderstanding. The credit was to offset the replacement cost for equipment. Plus another for all the trips into the store.
Wireless internet issues. Went to one on court street because we had a similar card issue gentleman working there was great the this time on getting it switched out and Even gave us another card because of issue just in case. That's where it ended. Got home plugged everything back in to find out that didn't work was sent back with unit got to store at 430 he was helping another customer at the time when it came to my wife he was fast to push her out the door with I can't help you it's past the 15 days which I was told 15 days was the return on device if we didn't like it. Call center is the one that sent us back there to have unit replaced to only get told no. Called customer service to get told that they have to inspect unit at store and they can in fact replace unit if they call in. Better training I'm thinking and also employee's that aren't worried about closing time that might have taken a few extra minutes. Now we have to drive back a 3rd time to get what should have been done the 1st time. This is long because they waisted my time so figured I would waste so of theirs by having to read all this. Hands down that gentleman needs
Better training.”
“I've been with tmobile almost 20 years. I was in 3 years ago and the young lady was rude so I left a bad review. This time I was assisted by Kurtis and he was exceptional. big thanks to Kurtis who was knowledgeable and courteous!”
“I needed a screen protector for my Samsung Ultra watch. I called all over Peoria and East Peoria trying to locate one with no such luck. By chance while stopped at a light I saw ATT. I went in told them I wasn't a customer but needed a screen protector. A salesman, Jimmy Salamanca, hooked me right up. What a bargain, $4.50 and I love it. THANKS JIMMY”
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“I came in with questions regarding my plan and upgrade. I worked with Jacob there who is one of the best Verizon employees I’ve ever met. He is very knowledgeable, he listened to me and laid out all of my options for me to compare plans to ensure I was getting the best deal for my budget.”