Hardware Stores in Plainfield, IL

“I had an amazing customer service experience at Whitmore Ace Hardware located at 24604 Lockport St. in Plainfield. Brittany, the manager, went above and beyond to help me fix my tiered fruit platter. I originally thought I just needed a screw to stop it from wobbling, but Brittany quickly realized there was more to the issue.

Instead of giving up, she was relentless in finding a solution. She asked if I could leave the fruit tray with her so she could take a closer look. Later that same day, I received a phone call letting me know that Brittany and co-manager Patrick had figured out the problem and fixed my wobbly tiered fruit tray.

I honestly thought customer service like this was long gone, but Brittany and Patrick reminded me of what true, first-class customer service looks like. They were patient, kind, determined, and helpful from start to finish.

Thank you, Brittany and Patrick! I love my fruit tray, and I truly appreciate the care you both showed.”

“As the owner of Brightside Painting, I’ve had nothing but great experiences with the Sherwin-Williams in Plainfield. Dave is a pleasure to work with & always professional, helpful, and easy to communicate with. The whole staff is great and makes every visit smooth. It’s clear they value their relationships with contractors, and I really appreciate that.”

“I just want to say Hannah is a great, friendly, sweet and helpful young lady today (Memorial Day) I was in there for a cart full of items needed last minute of course and she was very helpful unfortunately while myself and a few other people in line were waiting an older woman I would guess is her manager was very rude and condescending towards this sweet girl because while she was helping, not only myself, but a few other people she had in line this older woman demanded she started to move bags of what I would assume is soil OK, just completely disregarding the fact that this girl was already overwhelmed by the line of people while helping navigate items I was looking for as well as another gentleman and ringing us out at the same time But the very rude Manager didn’t catch her name. She was just roaming about the store, but that right there is the difference between a leader and a dictator. You see this poor girl is multitasking to her best ability and you belittle her in front of other people instead of oh I don’t know doing it yourself or asking anybody else in the store but no, let’s go after the young literally little girl who was maybe 100 pounds to do everything assist people looking for items, cash them out then stop everything to go move bags SMH. I think management needs a dose of reality and maybe some training leaders lead by example and she was definitely not that. We all think Hannah and left and told her not to let it get to her and she’s doing a good job even if her direct manager can’t see or acknowledge that what a shame”

“Save big money at Menards.11% rebate going on now. Had what I needed in stock. Helpful staff walked me right to what I was looking for then asked if I needed a hand loading up. Great job.”