Pharmacies in Prospect Heights, IL

“I had to go to 6 different pharmacies to get my monthly prescriptions filled this month, as no one had one of my medications in stock. Long story short, after being verbally abused by pharmacists at other Walgreens who could have assisted me but peters to make me feel like garbage, I was at the point where I considered giving up - not filling my prescriptions, going home, and just waiting to die without my medication. I didn't ask to be chronically ill. I didn't volunteer or sign up for it. It's hard enough to be chronically ill...... but to have people refuse to help you obtain the medications that you need to live, AND treat you like garbage for needing them....I cannot emphasize how much that DOES NOT HELP.This pharmacy was different. I called to see if they had it in stock and the person on the phone was so kind and helpful, that based on my experiences with Walgreens Pharmacists that morning, I assumed it was a Pharmacy Tech. Turns out it was the actual Pharmacist!!!!!! He took the time to check the quantity of medication on hand and assured me they could fill it and did. With the utmost kindness and friendliness, and without the need to make me feel subhuman, like other Walgreens Pharmacists.Then I grabbed some Halloween candy and went to the main check out where I had to wait 10 minutes while a customer argued with the clerk because the customer wanted the money that she was earning for her current purchase to be applied to that purchase. That's not how Walgreens points work, and they make that very clear. But this woman didn't speak English very well and obviously didn't understand how Walgreens points work, yet she was adamant that she get her $5. She didn't care that there were other people in line behind her, she didn't care how Walgreens rules work. People are horrible and selfish. The poor cashier was so patient and explained to her over and over that she was earning the money on this purchase, not applying it. The customer didn't understand and got louder and angrier, so the cashier finally just broke her order in two, so she could earn the money on the first part of the order, and then apply it to the second part. That poor cashier. She did a great job of dealing with a very difficult customer without developing any attitude. I had just dealt with several pharmacist who couldn't deal with a very kind and meek customer (that would be me) withOUT severe attitude. So I appreciate kindness wherever I see it. I appreciate this cashier, and I appreciate this pharmacy.”

“A lot of people complain about the wait of the pharmacy. Just so you all know, it maybe be a 30 day supply, the pharmacist has to make sure the meds are still covered by your insurance, if their are any changes to the medicine, such as the strength being changed and they have to check your profile to verify that change. Meds that are out of stock, that's not their fault. It depends if the manufacturer has sent any. There are shortages, like Xanax and wegovy. Nothing the pharmacy can do about that.”

“I had to go to 6 different pharmacies to get my monthly prescriptions filled this month, as no one had one of my medications in stock. Long story short, after being verbally abused by pharmacists at other Walgreens who could have assisted me but peters to make me feel like garbage, I was at the point where I considered giving up - not filling my prescriptions, going home, and just waiting to die without my medication. I didn't ask to be chronically ill. I didn't volunteer or sign up for it. It's hard enough to be chronically ill...... but to have people refuse to help you obtain the medications that you need to live, AND treat you like garbage for needing them....I cannot emphasize how much that DOES NOT HELP. This pharmacy was different. I called to see if they had it in stock and the person on the phone was so kind and helpful, that based on my experiences with Walgreens Pharmacists that morning, I assumed it was a Pharmacy Tech. Turns out it was the actual Pharmacist!!!!!! He took the time to check the quantity of medication on hand and assured me they could fill it and did. With the utmost kindness and friendliness, and without the need to make me feel subhuman, like other Walgreens Pharmacists. Then I grabbed some Halloween candy and went to the main check out where I had to wait 10 minutes while a customer argued with the clerk because the customer wanted the money that she was earning for her current purchase to be applied to that purchase. That's not how Walgreens points work, and they make that very clear. But this woman didn't speak English very well and obviously didn't understand how Walgreens points work, yet she was adamant that she get her $5. She didn't care that there were other people in line behind her, she didn't care how Walgreens rules work. People are horrible and selfish. The poor cashier was so patient and explained to her over and over that she was earning the money on this purchase, not applying it. The customer didn't understand and got louder and angrier, so the cashier finally just broke her order in two, so she could earn the money on the first part of the order, and then apply it to the second part. That poor cashier. She did a great job of dealing with a very difficult customer without developing any attitude. I had just dealt with several pharmacist who couldn't deal with a very kind and meek customer (that would be me) withOUT severe attitude. So I appreciate kindness wherever I see it. I appreciate this cashier, and I appreciate this pharmacy.”