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“Autumn is a very professional and very detailed individual who has patience of Job she’s friendly and so helpful there’s not enough stars for her star performances a very pleased customer”
“AWESOME, EXCELLENT SUPERIOR!!
D'iyress Quinton,Quida and Josilyn worked tirelessly and efficiently to satisfy us with our phone selections. Even when we came back to upgrade and change phones, they went to the limits to make us happy. They were EXTREMELY patient with us making sure we understood info re: new phones and how to use them. Never have had more outstanding service at Verizon before. Kudos to this entire group!!”
“Diego was the most helpful in helping me with setting up internet, new phone and installation of several new apps. His time, patience and knowledge was the best customer support I have received in a very long time.”
“Service was amazing! Nevaeh was the one who attended me she was super patient, professional, and explained everything in a way that was easy to understand. She made the whole process smooth and stress-free, and I never felt rushed or pressured. She went above and beyond to make sure I got exactly what I needed. Verizon is lucky to have her, I highly recommend asking for Nevaeh if you want great customer service!”
“I stopped by the Verizon store on 87th and had the BEST experience with Russell. He helped me set up my home internet and explained everything to me so clearly — literally like I was two, in the best way possible! ? He was patient, knowledgeable, and made sure I understood every single step without ever making me feel rushed (on Black Friday).
You can tell he really cares about customers and takes pride in his work. The service I received was top notch from start to finish. If you need a reliable, friendly, and professional Verizon rep, Russell on 87th is definitely your guy. Highly recommend!”
“Victor was great. We went to a corporate store originally because we thought we would get better service than at a Verizon franchisee. Needless to say, we were wrong. The worker at the corporate store messed up my account so I didn't receive text messages from some contacts for 5 days plus possibly other things that I am not aware of yet. They also purposely made changes to my account, even though it was to my detriment, so that they could earn a commission from my account even though they made my situation worse. Victor, even after being aware of what the other worker had done, got my account switched over so everything works properly now. He also happily stayed after for more than 1.5 hours past close to make sure that everything was working properly and all of our questions were answered. From now on, I am not going anywhere else. Thanks Victor for all of your help.”
“I really enjoyed my visit with Cricket Wireless! They help me switched over and they were really patient and stuck with me through! And they helped me with signing into my apps! Thank you!”
“I went today & Antonio helped me tremendously..gave me a new cable box, mine was old..talked me though how to hook it up, I wasnt getting the Marquee Chanel for cubs & blackhawks games either.. We'll Now i have all of them & xfinity was charging me for an extra cable box that I didnt have & he took that off my bill. He was great & such a wonderful help. I'll be going back to exchange my BF's cable boxes & internet because those are all old too. Yesterday I spent 20 min. On the phone trying to speak to a human, the automated crap is so annoying- after finally getting someone & speaking to them for 45 min with no Help for issue I just hung up. This place in burbank & all the workers are Awesome.. ?”
“Fantastic customer service from Nelly, she was super helpful and patient, I wasn't quite sure which phone to choose but she helped me make the decision and I love my brand new phone. I will be coming back with friends and family.”
“Husband needed to replace his dysfunctional phone right away, but TLife app would t pull up the store. Kyung was Great! She was personable, engaging, and gave alot of advice for finding cases, screen protectors, etc. for phones that are newly released. We had to be there for over an hour for the services but it didn't feel like it.”
“Kayla Walker took care of me while at the store. She is so proffesional, yet personable, and a joy to do buisness with. She is well educated and easy to talk to. She found some outdated settings and corrected them for me. I am 100% pleased with her and totally satisfied. Thank you Kayla for an enjoyable visit to your store.”
“I really enjoyed my experience at this store, my rep Tristan made this the best customer service interaction I could ask for, and we also had fun with our time! Would definitely recommend this store and Tristan!”
“This location Chicago heights T mobile was a great experience today !! The workers are phenomenal Jackie the sales rep was amazing very patience. Cassie the manager was very patience helped out when needed .Dre was amazing this is the BEST Location highly recommended 10 stars…..”
“Good place, they been helping me alot + there one Is particular worker there that been helping for the pass 3 month n I like that about the store. That they are Willing to help.”
“Alex at TMobile was amazing! Literally had to start service and he went above and beyond. If you need gooooood customer service stop on in and ask for him! You won’t leave disappointed”
“I have been a business customer of Urban Communications since the late 90's. Their customer service is outstanding, not to mention the quality of their internet service and email hosting. As a business, I cannot be without internet service. I think we've only had two interruptions in 20+ years of service, and they we're over immediately to resolve the issues. Thanks Urban (urbancom.net) for the phenomenal service!”
“the service they provide in this location is amazing the manager Victor and his rep Paola go above and beyond greeting everyone with an amazing attitude i highly reccomend it”
“I went here for account problems. The provider was able to assist me with reestablishing the account and address the issue. I was glad to have a person who knew their job.”
“Yes, I I'm here at timt mobile in the store with Martha today.And she'll taken care of me and she have an excellent job because my bill was behind falling went on and she helped me get straight out, she really got me together because I couldn't afford to be a quarter to the dates that y'all had set up for me.But thanks to martha , she got me together , and I appreciate it so very much”
“I will tell you things about this place. If anyone needs help, talk to Ricardo. He is the Man 100% that how He took care of me with no problem. I am very grateful for what He did for Me Verizon. Be so lucky that someone knows what He is doing. That is a fact ? I Ben Verizon for 20 years as customer I almost walk away from Verizon if was not for Ricardo awesome job ?”
“Omg Larry was amazing!!!! I lost my phone & went to another T-Mobile & they weren't able to help. I came here & although he was heading out the door, he helped me either way. He's such a life saver!!! I'll definitely always come back to him!”
“The employees are very knowledgeable. Took their time with me. Not all Metro stores are good. This one is by far one of their best stores. Thanks for all your help.”
“I am very satisfied with the excellent service at Crestwood T-Mobile store today Dec 1 2025 . I traded my phone in and the whole process was very fast and easy. The staff was helpful, professional, and made everything simple. I highly recommend them for great customer service!”
“My experience in the past has been really great, up until today, the 25th of February. Branden has been professional, but the young lady with the small twists/dreads that wears glasses, (I can’t properly pronounce her name, but it starts with an “A” and she’s AM) she needs training in professionalism and learning to handle difficult customers such as myself. Her demeanor was a bit off since the day before, but I bypassed it for the sake of service.
I’ll continue working with Branden, but the young lady I don’t want to do any transactions with her moving forward.”
“I kind of think these bad experiences at this location are coming from the customer side. Whenever I go to this location, Erica, Anthony, and the others always go above and beyond to provide me with a good experience, including, staying after hours to make sure everyone was taken care of properly. Yes, they do try and "sell", but that LITERALLY their job. But, they always do it in a professional manner and exercise a level of compassion toward the customer. For lack of better terms, the crew there has some finesse. I've been here MULTIPLE times with MULTIPLE issues, and they ALWAYS make sure my problem is solved and taken care of. Quite frankly, that team deserves raises. They actually know what us customer service, a rarity in today's world.”
“My experience with this store has been phenomenal! I had such a bad experience with a previous store and the level of customer service, knowledge and expertise has me blown away.Retail store manager Mi'yah was personable and very professional. Will come here from now on ! Highly recommend”
“AMAZING!! OUTSTANDING!! David, Pedro and kalen fixed what the xfinity store on 95th and western could NEVER. They were friendly, knowledgeable and resourceful. The manager (David) needs to show other managers how a store should be ran. Just skip the xfinity store on 95th and western and come straight to this one.They gave me hope for xfinity again.”
“This is the best Boost on Halsted located 11105 s Halsted my boy Izzy always got a good deal going for new and loyal customers that need a phone anytime u need help with a problem or a promotion just go see Izzy he’s definitely going to make it happen for u he always takes the extra step I’ve been dealing with him personally for 7 years now”
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“The gentleman who helped me was nice. Paid a bill and got out of there in about 10 minutes…took so long because he was on a call when I arrived, but he did acknowledge my presence, so I didn’t mind.”