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“The employees are very knowledgeable. Took their time with me. Not all Metro stores are good. This one is by far one of their best stores. Thanks for all your help.”
“Autumn is a very professional and very detailed individual who has patience of Job she’s friendly and so helpful there’s not enough stars for her star performances a very pleased customer”
“AWESOME, EXCELLENT SUPERIOR!!
D'iyress Quinton,Quida and Josilyn worked tirelessly and efficiently to satisfy us with our phone selections. Even when we came back to upgrade and change phones, they went to the limits to make us happy. They were EXTREMELY patient with us making sure we understood info re: new phones and how to use them. Never have had more outstanding service at Verizon before. Kudos to this entire group!!”
“Diego was the most helpful in helping me with setting up internet, new phone and installation of several new apps. His time, patience and knowledge was the best customer support I have received in a very long time.”
“Marco's really helped me out with getting a new phone. Even hooked it up with alil something extra. One of the best Boost Mobiles around. Waited on really quick, and not in the store for long at all.”
“I stopped by the Verizon store on 87th and had the BEST experience with Russell. He helped me set up my home internet and explained everything to me so clearly — literally like I was two, in the best way possible! ? He was patient, knowledgeable, and made sure I understood every single step without ever making me feel rushed (on Black Friday).
You can tell he really cares about customers and takes pride in his work. The service I received was top notch from start to finish. If you need a reliable, friendly, and professional Verizon rep, Russell on 87th is definitely your guy. Highly recommend!”
“I went today & Antonio helped me tremendously..gave me a new cable box, mine was old..talked me though how to hook it up, I wasnt getting the Marquee Chanel for cubs & blackhawks games either.. We'll Now i have all of them & xfinity was charging me for an extra cable box that I didnt have & he took that off my bill. He was great & such a wonderful help. I'll be going back to exchange my BF's cable boxes & internet because those are all old too. Yesterday I spent 20 min. On the phone trying to speak to a human, the automated crap is so annoying- after finally getting someone & speaking to them for 45 min with no Help for issue I just hung up. This place in burbank & all the workers are Awesome.. ?”
“Jared was very easy to work with. I had many questions and he was able to answer them all . As I am not tech savvy I really appreciate employees who can do what he does and not make me feel stupid. Great customer service from beginning to end!”
10AM - 6:30PM
3320 W 63rd St, Chicago
Internet Service Providers
“Husband needed to replace his dysfunctional phone right away, but TLife app would t pull up the store. Kyung was Great! She was personable, engaging, and gave alot of advice for finding cases, screen protectors, etc. for phones that are newly released. We had to be there for over an hour for the services but it didn't feel like it.”
“Ashley and Noe were just lovely ! Super patience with me, I switched from another carrier and helped with the process. Highly recommended them, but long wait time.”
“I really enjoyed my experience at this store, my rep Tristan made this the best customer service interaction I could ask for, and we also had fun with our time! Would definitely recommend this store and Tristan!”
“Good place, they been helping me alot + there one Is particular worker there that been helping for the pass 3 month n I like that about the store. That they are Willing to help.”
“Jocelyn excellent customer service at the T-Mobile 57th Harlem in Summit! Helping customers with their phone needs
diligently and keeps the line moving, so everyone gets help”
“Man, this location really is the best. The entire staff is super cool and knowledgeable. They far exceeded what I expected from T-Mobile's customer service. I will not go to another location. I really can't say enough. Jorge helped us today and it felt like we were hanging out with family. Again though, the entire staff is really good.”
“Alex at TMobile was amazing! Literally had to start service and he went above and beyond. If you need gooooood customer service stop on in and ask for him! You won’t leave disappointed”
“Wow,J, the man ,and thus far one of the best services provided by an employee .Was very welcoming,informative, and professional. Would recommend to others...J,u the man! THANKS!??”
“Keara Zayvian their service was wonderful and they was quick and very knowledgeable about what was happening with my phone. I will recommend this store to family and friends. Thank you.”
“Yes, I I'm here at timt mobile in the store with Martha today.And she'll taken care of me and she have an excellent job because my bill was behind falling went on and she helped me get straight out, she really got me together because I couldn't afford to be a quarter to the dates that y'all had set up for me.But thanks to martha , she got me together , and I appreciate it so very much”
“Just yesterday I stopped here and signed on for T-Mobile's internet service. As a satisfied customer of T-Mobile's cell phone service, I decided I would probably like their internet plans as well, so I signed up. They configured the equipment for me immediately in the store, I took it home, and I started setting it up last night. Except for adding a printer to my home network, I am almost finished with everything else. I have connectivity again with the Internet, my smart TV can stream shows, and all my Roku channels are available as well. I immediately cancelled service from my other Internet service provider. I had been waiting for over a month for nonfunctioning equipment to be replaced, and then was receiving other nonfunctioning equipment! No one in their tech support could provide dependable advice, so I cancelled their service yesterday, and then went to the Palos Heights T-Mobile Store to add them as my internet service provider. Finally!
Great service at the Palos Heights store!”
“I had the best experience at Boost Mobile thanks to Jay! From the moment I walked in, he was welcoming, patient, and incredibly knowledgeable. He listened carefully to what I needed, helped me find the perfect phone, and gave me an amazing deal without trying to upsell or push anything I didn’t need. Jay is honest, respectful, and truly looks out for his customers — you can tell he takes pride in his work and genuinely wants to help people. He made the entire process smooth, transparent, and even enjoyable. I left feeling confident in my purchase and grateful for his outstanding service.”
“I really like this store. I didn't feel cheated like I have at other Metro stores. Even though it's a small store, they are still expeditious! And they maintain a laid back, no b.s. but still welcoming and professional vibe.”
“I went here for account problems. The provider was able to assist me with reestablishing the account and address the issue. I was glad to have a person who knew their job.”
“I have been a business customer of Urban Communications since the late 90's. Their customer service is outstanding, not to mention the quality of their internet service and email hosting. As a business, I cannot be without internet service. I think we've only had two interruptions in 20+ years of service, and they we're over immediately to resolve the issues. Thanks Urban (urbancom.net) for the phenomenal service!”
“Yesterday I came in to finance a phone and staff Liz and Janley did a tremendous job of helping me. I wasn’t able to do what I wanted but, Liz made sure I didn’t leave the store disappointed. I don’t know where this stigma comes from that this store only helps Hispanics, but whatever was said it’s false. I was shown the same respect and help just as the other Hispanics who I was in there with. I left around 9 and they closed at 8. Liz and a gentleman waited patiently until the phone I wanted was set up and ready to go for me. Any other T mobile would’ve kicked me out or refuse to help like they have done me before. I had an amazing experience at this T mobile and I will be going to this one from now on. So if you’re Black , White , Blue , Green , Asian, Hispanic, I promise you they don’t care. there here to satisfy their customers. This store did just that. THANK YOU JANLEY AND LIZZZZ.”
“Omg Larry was amazing!!!! I lost my phone & went to another T-Mobile & they weren't able to help. I came here & although he was heading out the door, he helped me either way. He's such a life saver!!! I'll definitely always come back to him!”
“Ashley was very patient and knowledgeable she help me with my account she help me with both my tablets and she answered every question I had I will recommend this store. 10 out of 10 will go back because of her customer service”
“I am very satisfied with the excellent service at Crestwood T-Mobile store today Dec 1 2025 . I traded my phone in and the whole process was very fast and easy. The staff was helpful, professional, and made everything simple. I highly recommend them for great customer service!”
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“Fantastic customer service from Nelly, she was super helpful and patient, I wasn't quite sure which phone to choose but she helped me make the decision and I love my brand new phone. I will be coming back with friends and family.”