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“I am happy to have this store close to my home. This people are always ready to help, couple time they helped me to carry heavy things, service is fast, hassles free, and professional. Thank you !!”
“This store really cares about their customers! Not only are they friendly and fast, I left my handbag there and they had it waiting for me 5 days later once I figured out where I might have left it! Great Customer Care!”
9AM - 3:30PM
1153 Lee St, Des Plaines
Mailbox Centers
“My mother in law and father in law went into UPS Wednesday, I was suppose to go with them because they were nervous that no one would understand what they needed, there English is very broken. Unfortunately I couldn’t go with them due to having a sick baby! I said if you need me just call me and I’ll try helping, they needed to get a notary to sign there mortgage papers for a modification and it had to be sent over night and get there before Friday. When they got back I asked if everything went okay, because they got back home pretty quickly. They said a bilingual lady was helping them and broke it down when the office would receive there mortgage papers, how over night shipping works. The stress was gone right when they stepped in and spoke to her, I asked for her name but they don’t remember. It was at the UPS in Des Plaines on Lee St. knowing they didn’t struggle to send something over important and urgent made me really happy.”
“This is a great place for a small business to call home. Helpful assistants, comfortable lobby, and amenities all in a first class building. Clients always mention how nice the office is. Owners are easy to work with and flexible and will adapt to meet your business needs, if they are able. I'm so happy to have found Intelligent Office to house my business.”
“I find myself having to work from more co-working spaces than I'd ideally like, and I have to say that this place is my favorite by a distance. The office Clubhouse is a great space, it's well equipped and it's incredible value compared to any of the chains. Mac is personable, diligent and makes a hell of an espresso! Already looking forward to my next visit.”
“OMG I’ve been doing bidness w/ Owner / Operator Michael Forman since we moved to Very East ( VELF ) LF in 1987 ( ironically the same weekend as Mr T ) and Michael, Along w/ faithful Pooch Fido have been servicing me con brio ever since.
1) Although often melancholy, MF always seems to perk up when I show up like clockwork on Thursdays in time for me to pay top$ for the myriad of chochkies( sic) he tries to unload like 5-color solar flashlights that glow in the dark and sunglasses w/ a Wig attached that even in Lake Bluff could pass for Trump.
2) Michael’s command of English along w/ Swahili and Mandarin make even the most cosmopolitan LF’er feel Velkome y BienVenue …
- What more can I say to merit his 5 star service? Freshly baked cookies? An horsd’oueurves plate rivaling only that of Onwentsia ? Most of all his chipper upscale mein even when they somehow Bombay your Aspen - bound skiis to Sri Lanka ?
Enuf Already - jpg”
“I had to stop and to The UPS store to send something out and I've never done it before. Noemi was working and was very patient and professional and helpful towards me. I'm such a mess I even knocked over her pens, and yet she still found a way to make my shipping needs even easier and made sure I wasn't charged fees that I was about to pay and didn't have to. I don't think workers like Noemi get enough credit for their wealth of knowledge, easy-going personalities and hard work. If you happen to stop in there, or anywhere that somebody deserves some credit for the work that they do that nobody seems to really appreciate, make sure you let them know. It can really make somebody's day very positive when other people can be trying to make it negative. Thank you Noemi for the job you do well. I hope you are appreciated”
“The Highland Park UPS Store went to great lengths to help us out a few weeks ago! We had a problem with our order that was entirely OUR fault, and the manager worked with us over several days, several emails, and several phone calls to help us resolve the problem. Again, the issue was our fault and not theirs! Such impressive customer care! Thank you!”
“I needed to return a package to Amazon and was told to go to the UPS store. I called first to inquire about packaging and other questions. The UPS person was very helpful then and when I visited the store to send the package. It was very easy to complete the transaction and the person who helped me was very friendly and knowledgeable. No long line and it was quick and easy.”
“The team provided really great service! They were were friendly and accommodating to myself and everyone else who were in the store with me. The UPS driver who was picking up shipment even helped out!!”
“The customer service at this store is the best. The guy there is always very calm & professional. I leave motivated to have this level of professionalism myself. God bless this guy.”
“I am so thankful for this UPS and especially for Cass’ help and kind demeanor. I used to hate going to UPS as so many of the workers are rude, but this location is different. Their kindness goes a long way. Thank you Cass and crew!!”
“i’ve gotta say this is probably the best UPS store I’ve ever been to. They are always welcoming and kind and willing to do things for you. Unlike FedEx down the street on Waukegan Road, this UPS store, will take the copies that you need copied, make them for you, staple them for you and give them back to you with a smile. in addition when it comes to shipping any items, they are extremely helpful as well. I highly recommend going to this fantastic store. Five stars!”
“Got my passport renewal done here!!! Very frustrated and worried about security until I came here and worked with Natalie. Fast, reasonable and a pleasure to work with!”
“The young man here was very knowledgeable and had 4 customers at once and helped them with all of their problems and got me out the door, as the last customer, in 10 minutes. Talk about good service. This guy should get a raise. Thanks UPS for finding and keeping good employees.”
9AM - 4:30PM
738 E Dundee Rd, Palatine
Mailbox Centers
“Her name is Tiffany, but I’m not sure if she’s assigned to this specific location. If she is, Tiffany truly went above and beyond to help us with a package we were having trouble with. She was patient, knowledgeable, and genuinely cared about getting everything sorted out. What could have been a frustrating situation turned into a smooth, stress-free experience because of her help. The service was fantastic overall, and this location clearly values great customer care.”
8:30AM - 4PM
872 S Milwaukee Ave, Libertyville
Mailbox Centers
“I have had the best experience with this UPS store. Ben is the one I have the most interaction with… He is always so nice and professional and goes out of his way to make sure I know when my packages are there and when I need to get them picked up. Totally a five star experience at this location.”
“It was a smooth and fast experience when I visited my local UPS store. There was a small hiccup when the recipient’s name was slightly misspelled, but it was quickly resolved”
“I was bringing 17 pounds of papers to shred in my annual clean-out. As soon as I brought one bag in, the man behind the counter saw me with a cane and told me he would go get the other one. Then he assured me that the next time I might have something in my car difficult for me to handle, to just come in the store and ask for someone to get it out of my car. THAT'S customer service!”
8:30AM - 4:30PM
1749 W Golf Rd, Mt Prospect
Mailbox Centers
“Isaiah was exceptional! When I stopped in, there were a bunch of people in line and only one person behind the counter. I was amazed at how quickly and efficiently Isaiah supported people’s different needs, with professionalism and kindness, while clearly hustling to help get through the line quickly. He was knowledgeable and helpful, keeping his cool despite the constant chime of new customers. Extraordinary!”
“I was very impressed! Quick service, very polite and friendly staff! Very organized. You can also buy shipping supplies. Full service store! I highly recommend them! A+”
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“I've been using this UPS Store location for a business mailbox and shipping needs for several years. The staff, especially Manny, does an amazing job! Very professional and I highly recommend this location.”