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November 2023
Ryan R. went ABOVE and BEYOND to make my rental experience amazing. He was so helpful, patient and attentive. Give that man a raise!!! Thank again!!!
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September 2023
Rudest and worst customer service I had ever received. Did not have a car available but let me book one. Then when I get here they have you wait even though they know they don't have a car. They also lie and say they tried to leave you a message when they didn't and they are smug about it. Disgusting. Do not recommend.
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October 2020
Remarkable customer service - always friendly in Rockford, IL. Car was gassed up and ready to go. 200 miles on the Chevrolet Malibu (upgraded size from my reservation). I would recommend National Car Rental to anybody.