Verizon, a leading provider of mobile, 5G home internet, and business solutions, offers a convenient shopping experience at their Rockford store. Customers can visit the store or shop online to schedule in-store appointments or place orders for pickup or same-day delivery. The store's staff, such as Gjourden and Kevin, have been praised for their exceptional customer service. They listen to customers' needs, provide knowledgeable guidance, and go the extra mile to ensure a positive experience, even going as far as using their own Wi-Fi to assist customers. Gjourden, in particular, received high praise for his patience, willingness to find ways to save the customer money, and his attention to detail in setting up the customer's device. Customers have also highlighted the store's ability to handle niche issues quickly and professionally, making it a reliable choice for all their mobile, 5G home internet, and business needs.
Not busy at all and we waited over 15 minutes and got no help. Go somewhere else.
June 2026
Had a great experience with Josh helping me get a new phone after mine suddenly crashed. He explained all the fine print and informed me of everything i needed to know. He made the process very smooth yet accurate. Definitely recommend and will be back if i need help again!
May 2026
Pree was so amazing helping out today! i love her, she was so welcoming, nice & extremely helpful not only that verizon has one of the best deals out there! i’m so happy i switched from t-mobile from verizon. i will never go back! if you ain’t with verizon, prepare to fight for your life every billing cycle!
