Internet Service Providers in Rockford, IL

“Eric and Danny were very sweet and helpful got my dad two new phones and WiFi very welcoming and moved fast in and out store was extremely clean as well good vibe and music while we waited”

“I hope no one else had a experience with Verizon like my family had. Their customer service at the Verizon Crystal lake il store was terrible because of the problems with the phone service and over charging, then losing our phone trade ins. After 4 trips there they finally found where our trade ins were. The central warehouse recorded receiving our old phones, they never started taking 20 dollars a month off our bill for our trade ins. They give you a large amount but break it down through out 3 years so you can't switch companies. Anyway My wife and I were driving thru Rockford il. After visiting one of our nieces. We went to the Stockholm inn in the Rockford Plaza. After we ate we were walking back to our vehicle and I noticed a T-Mobile across the parking lot. I had heard good reviews on T-Mobile. I said to my wife, let's stop in and explain what's happening with Verizon and us. I said I know we're stuck for 3 years and the Verizon rep. in Crystal lake said there's nothing we can do about it unless we want to lose our trade ins. and pay off our internet box that we didn't know that you buy it not rent it for our Wireless internet.
We walked in and we were instantly approached by a gentleman named Devin. I explained to him our situation with Verizon and I know there's nothing we can do about it, I just wanted to know if they legally can get away with it. I explained We only are half way through the 3 year contract. He looked at me and immediately said he knows about the 3 year deal. Verizon says no contract but when you trade in a phone they only give you so much a month for 36 months.
He was very professional and knowledgeable, he said T-Mobile can help us out. He mentioned he's seen our type of situations before. We owed a little over $700 on each of our phones. He said T-Mobile will pay up to $800 on each phone plus there was a $400 rebate that we could use to payoff the router (we didn't know we had to buy). He also got us the same service for almost half the price of what Verizon was charging. I'm 76 years old and my wife is in her 60s. He handled everything. He only asked us a couple of questions and he took care of the rest. I've had Xfinity, Verizon, ATT. This T-Mobile rep. was fantastic. As I sat there I also noticed his other teammates helping others in the same way. I don't know if T-Mobile is aware of it, but they have a Triple A plus team at that location.
Devin went about and beyond for us.”

“If ya’ll haven’t been to T-Mobile by CherryValley mall, ya’ll have to! The service this store provides is beyond excellent, and they are truly watching out for your best interest. I only been here a few times and they already remembered me and were so eager to help me!! Love the service and the people at this store! ?”

“I had an amazing experience at Verizon Wireless thanks to Airmis! He was incredibly knowledgeable, patient, and took the time to explain all of my options without making me feel pressured. Airmis helped me make the best decision when it came to upgrading my iPhone, making the entire process easy and stress-free. His customer service was outstanding, and he truly went above and beyond to make sure I left happy with my new phone. If you’re thinking about upgrading, I highly recommend asking for Airmis!”

“Customer service is amazing. I worked with Jacob and have been in the store 5 times now to see him. He is patient with me and respectful. I was merged from U.S Cellular and at first it was a nightmare. My phone was not compatible to T-Mobile thus I was forced into a different phone. Jacob taught me how to use it and is patient with me when nobody else is, I am sure to see him now, he is great”

“Having a nightmare time with my xfinity phone service, calling xfinity just made it worse. They had everything screwed up. Decided to come to the Xfinity store to get some real help. Tallied took care of everything for me she was absolutely amazing. I have always hated having to deal with Xfinity because they are just horrible, Tallie fixed everything quickly explain some things and was absolutely the best rap I've ever talked to here. Xfinity needs to hire many many more like her!”