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“The workers were kind and willing to walk me directly to the items that I needed. I really appreciate this because I am a senior living with disabilities and it is too painful wandering around looking to find what I need. Thank you 😊”
“Received above-and-beyond help from Ron today. He spent at least 30 mins helping me get corroded screws out of a license plate holder and replacing it with new screws…all for a sale of under $2.00!”
“Joanna, took care of us solved our problem and blessed us with a RED BUCKET ?
#lberateREDbucket #floorprotection #swifty #ikeafurnaturetools #thatwasme”
“We had a bad storm today and Wendy and the crew at Whitmore Ace was Awesome. Wendy helped me with getting me a temporary fence even with No power. This is why I go to Ace instead of the big box stores. Great job guys!!”
“Berland's house of tools is more defective returns base on manufacture rules and regulation.
A sales receipt is required.
Dan L tried to return a item not purchase at our store.
See photo, this is what was purchase.”
“I had an amazing customer service experience at Whitmore Ace Hardware located at 24604 Lockport St. in Plainfield. Brittany, the manager, went above and beyond to help me fix my tiered fruit platter. I originally thought I just needed a screw to stop it from wobbling, but Brittany quickly realized there was more to the issue.
Instead of giving up, she was relentless in finding a solution. She asked if I could leave the fruit tray with her so she could take a closer look. Later that same day, I received a phone call letting me know that Brittany and co-manager Patrick had figured out the problem and fixed my wobbly tiered fruit tray.
I honestly thought customer service like this was long gone, but Brittany and Patrick reminded me of what true, first-class customer service looks like. They were patient, kind, determined, and helpful from start to finish.
Thank you, Brittany and Patrick! I love my fruit tray, and I truly appreciate the care you both showed.”
“Our interior design firm works closely with Studio 41 on all of our projects, and Arlene is truly exceptional. Over the years, I’ve worked with many companies and sales associates, and she is by far the best in the business. Arlene is knowledgeable, approachable, and consistently responsive. Qualities that make every project run smoothly. Thank you, Studio 41, and thank you, Arlene, for your outstanding service.”
“Tom C was exteremly helpful & knowledgeable! He was able to answer all of our questions & even gave us some extra knowledge for the future ! Thank you Tom, great service here at Lemont Ace!”
7AM - 4:30PM
480 Industrial Dr Ste 116, Naperville
Hardware Stores
“Always helpful to me when ordering, inquiring on parts, will call and pickup/shipping, if you don't understand-ask them to slow down and explain to you, help. A plus, service, over 30 years ! Being nice always helps.”
“I’m usually pretty good at figuring out my DIY projects, but Kristin made me glad I stopped to ask for help today. She went above and beyond to make sure I had everything, and her energy is just unmatched. It’s safe to say she’s my favorite part of the shopping experience there—she definitely knows how to turn a boring trip for parts into a great interaction. Thanks, Kristin for helping me figure out my gas line adapter. I would've still been there if you hadn't shown me the fitting size board 🤣”
“Love Harbor Freight Tools have been buying from them since they opened and bought everything from Tools to batteries. I rarely get anything that's junk would say I'm 98% satisfied with all my purchases. Thanks for being a great place to shop.”
“As the owner of Brightside Painting, I’ve had nothing but great experiences with the Sherwin-Williams in Plainfield. Dave is a pleasure to work with & always professional, helpful, and easy to communicate with. The whole staff is great and makes every visit smooth. It’s clear they value their relationships with contractors, and I really appreciate that.”
“I came in today looking for a part for an older STIHL trimmer, Nate at the parts counter shared with me there was a new style direct replacement for my trimmer. I bought the part, he installed it on the spot. Steve also gave me a hand. Thanks for the excellent service guys!”
“My experience at Menards was wonderful. Very kind and willing to help employees. The atmosphere was extraordinary. The ambiance set the move. Very clean store. Fast service. Keep up the great work guys. I will be back.”
“Looking for a sled for my son. Naperville ACE had just what I was looking for. 4 registers open this afternoon. No wait. Friendly staff. ACE consistently does a fine job with signage and the higher cieling in this store made it a breeze to find exactly what I was looking for.”
6AM - 10PM
13441 Rte 59, Plainfield
Hardware Stores
“Save big money at Menards.11% rebate going on now. Had what I needed in stock. Helpful staff walked me right to what I was looking for then asked if I needed a hand loading up. Great job.”
“I just want to say Hannah is a great, friendly, sweet and helpful young lady today (Memorial Day) I was in there for a cart full of items needed last minute of course and she was very helpful unfortunately while myself and a few other people in line were waiting an older woman I would guess is her manager was very rude and condescending towards this sweet girl because while she was helping, not only myself, but a few other people she had in line this older woman demanded she started to move bags of what I would assume is soil OK, just completely disregarding the fact that this girl was already overwhelmed by the line of people while helping navigate items I was looking for as well as another gentleman and ringing us out at the same time But the very rude Manager didn’t catch her name. She was just roaming about the store, but that right there is the difference between a leader and a dictator. You see this poor girl is multitasking to her best ability and you belittle her in front of other people instead of oh I don’t know doing it yourself or asking anybody else in the store but no, let’s go after the young literally little girl who was maybe 100 pounds to do everything assist people looking for items, cash them out then stop everything to go move bags SMH. I think management needs a dose of reality and maybe some training leaders lead by example and she was definitely not that. We all think Hannah and left and told her not to let it get to her and she’s doing a good job even if her direct manager can’t see or acknowledge that what a shame”
6:30AM - 4:30PM
500 Oak Leaf Ct # D, Joliet
Hardware Stores
“A very well stocked supply house both in equipment and commonly used components for service and installation. They also offer many solutions for service for different parts to different manufacturers you would be completely surprised they stock while offering them at a much better price. They also stock some more niche products you would not expect. I will also emphasize everything in this robust product offering is done so with phenomenal pricing. You will be greeted with counter salesman who also have good knowledge about the technical side of the industry which is not common. They are able to advise in many cases what best serves your needs. They are always friendly and operate with a sense of urgency to get your orders fulfilled. Everything from branch, to district to regional management is an excellent experience. I could not suggest a better supply house if you are looking for a dedicated branch specializing in Amana and Goodman products. They treat us as valued customers at all times.”
“Really helpful employees. I called ahead and someone answered the phone on the 2nd ring! Felix was able to answer my question. I went to the store and was greeted by the cashier and helped right away. Ace is the place!!”
“I have a snowblower that has not been used in years...brought it to the Toro dealer and was told it would be 5-7 weeks to have it serviced....I brought it to Russo's yesterday and was told it would be a week or 1 1/2 weeks but they would try and get to it sooner. Today (next day) I got a call that is was ready....super nice people and GREAT service”
“Saved my booty! I needed a key copied and the other place I tried with the automated kiosk was pretty pathetic and couldn't find the blank, hung and wasn't responsive and when it finally worked the 3rd time it wanted to ship me a house key for my scooter key blank.
Contrast with Buikema's Ace where they had 3 different blanks in stock of varying length and I could pick my size and their computer aided key machine made it flawlessly the first time. WELL DONE Ace!”
7:30AM - 4:30PM
2220 W Jefferson St, Joliet
Hardware Stores
“The most equipped and efficient Airgas in northern Illinois and in my opinion after traveling many states in the midwest this location has the most professional and curtious staff I've delt with. M. Wilburn Railworks MOW”
“Mike From outside lawn and garden and one of the cashiers we were at her three times today and they were most most helpful people I ever known I believe her name is Adrian Adrian”
“I like this location because it’s usually really clean and they give some good discounts from time to time. Every once in a while I’ll see someone with their dog in there and it makes my day, that’s just me. The power tools are fairly priced as well and my lawn mower I got last year from here still works great!”
“Visited the new Willowbrook location with a plumbing issue where together Liz & Luke worked to solve for me! The store has a great layout, well organized and easy to find what you need. Help was readily available and more knowledgeable than the big box stores. A great addition to have close by in the neighborhood.”
7AM - 4:30PM
15900 103rd St, Lemont
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“Awesome key duplicate service. I took a storm door key that other professionals did not accept, but they easily made me what I needed . Their key duplicates are highly recommended, they have a vast selection of designer keys which is great to make your keys easy to identify in a Keychain. This particular store always have staff members who are excellent in assisting you as soon as you enter the door.”