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“I had an extraordinary experience in customer service excellence because of a clerk #13 by the name of Sharon‼️ I came in literally right before closing and she was very busy working however, greeted me with professionalism, care, friendliness and patience as she helped me with my package and it was basically near closing time! Sharon stopped what she was doing to assist me and I saw her also multitasking greeting others with the same grace at the “9th hour,” if you will‼️ She anticipated my needs and exceeded my expectations in a matter of minutes‼️
I have gone to other post office and haven’t had such a great experience because of customer service excellence in clerk 13, Sharon‼️
Thank you for hiring such professionalism in the person of Sharon‼️”
“Worked with Briitney at the Lemont Annex office to get help with a package delivery on mail hold issue. The service was outstanding, expeditous and professional. Superb customer service.”
“Had a package to drop off and was seen promptly. No issues and service was fast.
This was during evening rush hour on a weekday, which may have contributed to the quiet lobby”
“Nice friendly neighborhood Post Office! The people are always pleasant, helpful, and call the regular customers by name. Amanda cleans the lobby on her own time! That’s 5-Star customer service.”
“Excellent service , The staff has great communication, and the service is always incredibly fast. I'm always in and out in no time. Highly recommend this location!”
“I wish I got the women’s name working at the postal office today, but she may have been the nicest postal office worker that I have ever encountered. She was very pleasant and polite to each person who walked in no matter the question and took her time with each customer.”
“I purchased online and felt scammed since there was no clear email so I called the 127 Annex and Joe picked up.
Tone was calm, he was patient and polite.
I didn’t have a tracking number but he still checked my mails and upon returning I had the number.
Joe checked several times and found out the carrier has my package to be delivered.
Great job Joe!”
“Very inefficient experience. I had to go to the counter three times. Once to get money order (expected), once to get offered options for tracked mailing and get form to fill out for certified mail, and finally to mail it. I have been to several other post offices in area that would have combined at least the first two steps.”
“I’d like to give a shout out to Tony at this usps location…one of the very best window clerks at this location. He’s my go to guy when it comes to questions etc. I don’t mail out of this location as I work at Oswald’s CPU…and I mail at Oswald’s 88 w gartner in Naperville. We have two pick ups a day Monday thru Friday (11:00 and 3:00) and one pick up on Saturday. Store hours for Oswald’s are Monday-Friday 9-8 and Saturday/Sunday 9-6….. Thanks you to Tony in Naperville and thank you to Andre our pick up driver who picks up our mail at Oswald’s. Give Oswald’s a try…you won’t be sorry.”
“Really fast, friendly and efficient service. Made an appointment for new passport (minor) got in and out in no time. Appreciate your work ethic guys, big thank you!!!”
“I always have a great experience at this post office. The staff are consistently very friendly and welcoming, and they are always happy to help with any questions or issues. They take the time to explain things clearly and make the whole process easy and pleasant. I truly appreciate their kindness and professionalism every time I come in.”
“Service is great but to actually call someone and to get through to someone is impossible it probably is easier to get through to the president or you name it they need to get a better system to speak to someone at the post office it is impossible and it's not fair and not right”
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“Great service from the clerks at the window. I've been a loyal customer of the USPS for all my life. My carrier is awesome too and while nobody is perfect I know that the Post Office is fully funded by the stamps we buy and the packages we send and doesn't receive help from the government. I appreciate tracking numbers because if it takes longer than a week for my package to get to the person I sent it to, I can call the Post Office and they can locate it.”