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“I had an extraordinary experience in customer service excellence because of a clerk #13 by the name of Sharon‼️ I came in literally right before closing and she was very busy working however, greeted me with professionalism, care, friendliness and patience as she helped me with my package and it was basically near closing time! Sharon stopped what she was doing to assist me and I saw her also multitasking greeting others with the same grace at the “9th hour,” if you will‼️ She anticipated my needs and exceeded my expectations in a matter of minutes‼️
I have gone to other post office and haven’t had such a great experience because of customer service excellence in clerk 13, Sharon‼️
Thank you for hiring such professionalism in the person of Sharon‼️”
8:30AM - 4:30PM
42 Stephen St, Lemont
Post Offices
“Worked with Briitney at the Lemont Annex office to get help with a package delivery on mail hold issue. The service was outstanding, expeditous and professional. Superb customer service.”
8:30AM - 7PM
14929 South Van Dyke Road, Plainfield
Post Offices
“I had a prepaid label for a thicker envelope but the contents got bigger and could not fit in that. Went to the office to get help. Was expecting I had to pay for another label for the box but the lady was so helpful and accommodating that she understood my problem, helped me pack my content with proper support on either side(given the criticality of the content) and then put everything inside the thicker box with the same prepaid label.
Really appreciate her support and help. She was very warm and welcoming.”
“Nice friendly neighborhood Post Office! The people are always pleasant, helpful, and call the regular customers by name. Amanda cleans the lobby on her own time! That’s 5-Star customer service.”
“Stopped in to get help scheduling a passport appointment. Couldn't schedule online for no apparent reason other than I'm a Boomer and I refreshed, rebooted....tried every which way possible, and it still would not let me schedule. Not asking my Millennial sons because I don't want to hear the teasing....Boomer this, Boomer that, it's a wonder they made into adulthood with a schmuck Mom like me. Mark my words, those poor mopey Millennials will have their day! Those Gen Z's and Alphas will make mincemeat out of them. I digress, what I really want to say is the New Lenox USPS clerk April was so kind, patient and professional. I explained my dilemma, she understood and even though I did not have an appointment, she helped me file for a new passport. Even took a pic of me for my new passport. She was the BEST!!”
“I wish I got the women’s name working at the postal office today, but she may have been the nicest postal office worker that I have ever encountered. She was very pleasant and polite to each person who walked in no matter the question and took her time with each customer.”
“I purchased online and felt scammed since there was no clear email so I called the 127 Annex and Joe picked up.
Tone was calm, he was patient and polite.
I didn’t have a tracking number but he still checked my mails and upon returning I had the number.
Joe checked several times and found out the carrier has my package to be delivered.
Great job Joe!”
8:30AM - 5PM
5 S Washington St Ste 105, Naperville
Post Offices
“Very inefficient experience. I had to go to the counter three times. Once to get money order (expected), once to get offered options for tracked mailing and get form to fill out for certified mail, and finally to mail it. I have been to several other post offices in area that would have combined at least the first two steps.”
“I’d like to give a shout out to Tony at this usps location…one of the very best window clerks at this location. He’s my go to guy when it comes to questions etc. I don’t mail out of this location as I work at Oswald’s CPU…and I mail at Oswald’s 88 w gartner in Naperville. We have two pick ups a day Monday thru Friday (11:00 and 3:00) and one pick up on Saturday. Store hours for Oswald’s are Monday-Friday 9-8 and Saturday/Sunday 9-6….. Thanks you to Tony in Naperville and thank you to Andre our pick up driver who picks up our mail at Oswald’s. Give Oswald’s a try…you won’t be sorry.”
8:30AM - 5:30PM
2000 McDonough St, Joliet
Post Offices
“Need more help, not much personality at the counter, not even a smile. The building is way to close to McDonough st. Traffic will run you over in the post office parking lot .”
8:30AM - 6:30PM
3900 Gabrielle Ln, Aurora
Post Offices
“I always have a great experience at this post office. The staff are consistently very friendly and welcoming, and they are always happy to help with any questions or issues. They take the time to explain things clearly and make the whole process easy and pleasant. I truly appreciate their kindness and professionalism every time I come in.”
8:30AM - 6:30PM
2 Plaza Dr, Woodridge
Post Offices
“Service is great but to actually call someone and to get through to someone is impossible it probably is easier to get through to the president or you name it they need to get a better system to speak to someone at the post office it is impossible and it's not fair and not right”
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“Clerk #11 for the win! Probably the best service I have ever received anywhere! She was kind and helpful and really went above and beyond in every way. And while she will never remember a routine transaction, I will never forget. Thank you!”