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“My husband and I made appointments to upgrade our phones. Prisila, our representative, was not only friendly and nice to be around, she was so smart and efficient. After three rounds if getting upgrades over the past 10 years, this was the best experience of all. Thank you Prisila!!”
“I took my 85 year old dad’s flip phone in that wasn’t working and they restored it to normal! Can’t tell you what a relief it was because trying to teach my dad with dementia how to use a new phone would have been a disaster! Can’t thank them enough for working miracles!”
“We upgraded our IPhone 13 to a 16, and Isaiah made it a great experience, He recommended needed accessories, advised us on the phones’s upgrades, and was knowledgeable and friendly.”
“Excellent customer service and work performed! I had to have the screen replaced on my phone that I had only had for 2 months. Not only did they receive my screen two days earlier than promised, they were able to fix it in less than the 2-hour time frame. My phone is as good as new! Highly recommend UbreakIfix and would do business with them again. Thank you for fixing my phone❣️”
“Matt was very professional very upfront very reliable knowledgeable
I was very happy with AT&T service and all the employees that were in the 53rd St. office”
“Yousuf (Moline store) was awesome. He made buying an upgrade very simple and offered phone tips (e.g. charging) which I'd never known. I don't have to go into the store often, but there is always a customer in there changing to Boost because they are dissatisfied with their current provider!”
“Far more helpful than the actual Verizon store on Elmore. The staff takes the time to take care of the customers, and they don't act like they're doing you a favor to be open and don't try to schedule you three weeks out for whatever your immediate issue is. I've been very happy with this store and it's staff.”
“We went here today to up grade my husband's phone the young lady that helped us with everything was so helpful and kind given the fact we are senior's citizens her name is Courtney B she was very knowledgeable !!! Thank you again Courtney for your help!!!”
“Kristi, from Boost store in Moline was so great!! I was trying to get a new phone and somehow my accounts got messed up. It took me 6 times to visit the store to get my FB account back that I had used for years! Thank you so much Kristi !”
“Overall my experience was a positive one. Charles was very attentive, knowledgeable, and most importantly patient as well as understanding! There was one negative incident during my service however. I was being helped by Charles (who was also effectively going back and forth between helping myself and helping another customer. He had gone to the back for a reason that I can’t recall. Anyway, Susan (who had finished up with another customer) asked aloud if anyone needed any help. I happened to have a quick question pertaining to one of the steps in backing up my phone so I went up to her for some quick assistance. After I posed my (what I would deem to be a routine question given the field of work) she let me know that she needed to use the restroom and started to walk to the back of the store. (This, in my opinion, is unprofessional in and of itself.) Charles then happened to be walking back out on to the floor to which she then loudly asked questioned him as to if he was helping both of us customers at the same time. The tone of her voice indicating disapproval, judgment, and frustration. He acknowledged her and let her know that he was. I spoke up letting her know that both myself and the other customer (whom I’d been sharing conversation with) were happy with the service that Charles was providing us and that me having gone to her had nothing to do with his service. As I was saying this she was walking away from me toward the back of the store. I repeated myself twice. The last time specifically saying “I’d like you to acknowledge what I’m saying. This isn’t on him.” Because she had previously not done so. She continued to walk toward the back and finally moved her head back a little providing a non-verbal “yes.” I have to say that it made me feel like she completely dismissed me. As if that wasn’t bad enough, after she had gone to the back she didn’t come out from the back for about 10 - 15 minutes when she’d originally told me that she’d be right back. I wouldn’t accept service from her if she were the only employee working at the time. It’s that simple.”
“Abig shout out to Susan, Nolan and Rich at ATT Moline. They all were very patient and understanding. If you want great service visit this store. The staff is awesome”
“We went in to upgrade a phone and it was honestly a pleasant experience thanks to Alex. He was super helpful, nice and provided excellent service! Will definitely be back to this store!”
“The team at Cricket Wireless was extremely helpful and patient. Kiwi was very professional, and her experience showed as she fixed and worked through our plan changes and technical issues. Dee was being trained through this, her enthusiasm and willingness to learn where refreshing to see in today's service industry. For what's its worth, I would highly recommend this store. I will definitely be returning”
“So my five stars is not for the whole store.. But for one person.. OMAR!!! My husband and I are about 2 years into the iPhone experience and he has been with us every step of the way. He is polite, very knowledgeable, and patient because we asked a lot of questions with our upgrade. we Really appreciate him.”
“Travis did an excellent job at getting me set up with a new phone about a week ago, and solving a minor problem that I had with contacts just today. Excellent service!”
“Great staff, very friendly and helpful every visit!! Would recommend t mobile to everyone, always a good deal and the t mobile Tuesday perk rewards are awesome as well, thank you guys :)”
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“I stopped by in the Silvis store and was immediately greeted by Travis. We sat and spoke about my options on upgrading my iPhone. Travis walked me through my options of phone style to the breakdown of payment. He even placed my privacy screen for me! I left the store having a better understanding of my USCelluar phone plan then I ever had before! Thank you so much Travis!”