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“I would highly recommend Using this location. As soon as I walked in here, there was somebody ready to help.
They loaded my truck for me and gathered everything. It was seamless transaction.
Fred is an excellent representative. Very helpful.
As a contractor, we always value saving time.”
“My husband and I bought a brand new couch and recliner for a much needed refresh! We walked in and Rami was so accommodating, helpful, and made really amazing recommendation's. We’ll definitely be coming back because of the amazing experience Bob’s and Rami provided! Thank you!”
“This was a great way to try out a bunch of mattresses we saw on TV ads. Jordan was very knowledgeable and helpful as we made our selection, and when there was a minor hangup with the delivery, he stepped up and went out of his way to make it right. Highly recommend!”
“I ordered a dress and a pair of boots online from this Evanston boutique and had a great experience. The items were exactly as expected—great quality and true to the descriptions. They were beautifully packed and shipped out quickly. Communication was prompt and helpful throughout. I’m really happy with my purchase and would definitely shop here again!”
“A great stop for snacks I've been coming here for 2 years after school (right next to my house) I went here the first time to get kulfi and I have been ever since”
“Crate & Barrel Old Orchard = Elite Customer Service. I leave a lot of reviews (and I’m not shy about it), but this was one of those rare times I felt genuinely impressed beyond expectation. I stopped in at Crate & Barrel Old Orchard in Skokie, IL, absolutely drained from shopping for what feels like an endless list of things to fill my home. (First world problem: how do you even furnish 6,000 square feet without it looking ridiculous?)
Beaux greeted me right away and was an absolute standout—warm, knowledgeable, and so helpful. He immediately pulled fabric samples for banquettes and guided me through ideas without me even having to ask. The level of service felt personal, polished, and genuinely caring. Beaux is honestly 10 stars out of 5.
Later, another team member (possibly a manager, though I didn’t catch her name) went above and beyond to walk me through the store and help me find the perfect pieces. They didn’t have to do any of it—but they did.
Side note: I cringed walking in thinking about my dated, 90s over-the-top granite tile floors at home, but even that was met with kindness and compliments. That’s the level of grace and customer care you’ll get at this location.
Crate & Barrel Old Orchard, you’ve earned a forever fan. Truly the gold standard of service.”
9:30AM - 9:30PM
9701 Skokie Blvd, Skokie
Home Decor
“There was definitely a need for some restocking as it definitely had a "picked over" vibe with many areas and shelves empty/sparse.
Still found a nice sheet set. Just not sure if the prices are what they used to be...I bought the queen sheet set for $35...that seems on par with online pricing and not a super deal like Homegoods used to be.”
“What a great store! Seriously!! Yesterday my husband and I went in yesterday to pick a gift. But ended up buying way more thanks to the help from Roxanne. She was so sweet and patient not with me but with my kids! Was able to help us find exactly what I wanted and my vision. So thankful for her. Then we had a few more questions and that assist manager was so sweet and kind. She was so encouraging and supportive of her staff. When we complimented Roxanne she was so appreciative of it looked to her employee and said "Yes, truly amazing". Overall just such a great shopping experience. Will be back!”
10:30AM - 9PM
9454 Skokie Blvd, Skokie
Home Decor
“I was helped a month back by an associate names Alexis, I finally remembered to add in this review.The store was short staffed to no fault of the few employees this day working to keep everything together.She was working the register and the dressing rooms were closed at the moment as another associate was on break, so they didnt have anyone to keep an eye on the area.She did myself and a few other customers a solid and got the dressing rooms opened for us to try our items after speedily helping the other customers at the line waiting.Myself and the other customers waiting understood she had a priority to the register first and waited patiently, and we were able to get what we needed as the other associate came back from break to keep everything stable with her.The district manager should work to help hire more associates, or work out a better schedule for atleast another two sets of hands on deck.For what these two ladies had to handle they did a solid job, I know what the short handed life is like as a previous retail associate.Customers tend to forget that human beings are the reason they get to shop here and not soul less robots.A1 Service!”
“Amazing furniture selection, so many beautiful styles. Service and delivery were exceptional ! The quality of the furniture is well worth the price. I've never been happier with our couch !!”
“I recently stopped in at the Westfield Old Orchard location. Michaela (hope I got the spelling right) helped me pick out a really nice home scent. She was exceedingly polite, and very knowledgeable about the product line at WE. The next time I'm in town, I'll definitely be shopping with her again. Kudos to Michaela.”
“I had ordered a ghost mirror from the PB website and unfortunately it stopped working after 1 week. Customer service told me I could send it back and get a replacement right away - but I threw my box away. I took the 35 lb mirror into the store at Old Orchard mall and they accepted it back and told me they would call customer service to let them know that the mirror had been returned but they cannot send it back for awhile since they too needed to wait on a box big enough. Before I was home, I got an email saying that my replacement mirror has shipped out. Thank you so much to the PB OO team for making this process easy. I loved that mirror and I am so excited to try again with it.”
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“Our experience at Ethan Allen was superb. Gail help us pick out a chair and recommended a rug pad for our Moroccan rug. All went smoothly. Gail was very accommodating. I highly recommend them.”