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“Why bank anywhere else....I'm a business owner of 40 years and used countless banks. At every bank, I was just a number with no contacts. At Wintrust, I'm a person. Any needs, small or complex, I just call Mike Trimarco or Renia Walczak & in minutes it is done!! Simply the best!!”
“I travel from Aurora to St Charles just because the quality and overall helpfulness of this branch. Everyone is so helpful and service with a smile. The branch manager had also fixed issues for my account no other branch could!”
“Amazing customer service, by everyone. Very nice, old school bank too! They still have window service! Wow. Anyway I had a great experience.
To the girl complaining about being asked to leave the parking lot, even if a cop sees you, he will ask you to leave too. It's common sense, they are being protective of the bank and afraid you are planning to break in etc.”
“Ashley N.Clausen helped me out twice in the same week. I lost my card on Sunday. Canceled card. Went into St. Charles branch Monday morning to get some cash to use until I could get a new card. Ashley made a new card and handed to me in ten minutes. It's like I didn't even lose the card. Excellent customer service here folks. Highly recommended.
AAAA++++”
8:30AM - 5PM
2601 Oak St, St. Charles
Banks
“I had a fantastic experience at this branch today while opening a new account. Nilsa was incredibly professional, efficient, and made the entire process seamless. They took the time to explain the different account features and ensured I had everything I needed before I left. Exceptional service!”
“Recently I closed on a Home Equity Loan at the St. Charles branch, at North Ave and Kirk Rd. We made several changes that made it complicated. Donna Ibarra was our Personal Banker and she went above and beyond and was both patient and very helpful. I was so impressed that I decided to open my commercial business account with the bank, and everyone bent over backwards to help, including Donna, Jackie Lange and Tim Dawe. (I took a lot of all three of their times so I feel I know them well.) My favorite thing is how special and important they make me feel whenever I go into their branch. Other banks I deal with act inconvenienced and I feel like a number. I am definitely satisfied and plan to do much more business with them in the future. The whole experience has been terrific. Oh, they are all very friendly too. I definitely recommend them!!”
“We have multiple accounts, business and personal, with Sterling Bank in St. Charles. They are helpful, responsive and wonderful to work with. Can't recommend enough!!”
“Melissa at this branch is so great! I went to open a new bank account and she was more than helpful and super nice. She helped me above and beyond and I definitely recommend talking to her at this branch.”
“I Desperately need to close my account temporarily and this man whose name I sadly can’t remember, stuck his neck out a little bit for me and since I forgot my ID I had to haul back home and haul back I was like 2 minutes late past close, doors were locked but he still came to unlock them for me. I Will continue to bank with them once I get my personal issues resolved. Best customer service I’ve seen from Any bank. Thank you”
9AM - 5PM
3879 E Main St, St. Charles
Banks
“New branch that uses an open layout. All bankers are trained to handle all questions so you don't have to wait in a line for the teller to then have them redirect you to someone else.”
“Out of all the U.S. Bank branches in the area, this one provides the best service. Andres is our favorite banker! The branch manager David is also always super friendly when we stop in. They are always eager to help customers and I love it!”
9AM - 5PM
520 Dunham Rd, St. Charles
Banks
“Always greeted upon entering and offered water or coffee. The staff here is a great team, working together. Curt & Jeff are the two I go-to in person, via email or voice messaging. They always respond quickly and know their products well.”
10AM - 5PM
1925 Lincoln Hwy, St. Charles
Banks
“Want to thank Amanda Sperzel had a problem that 4 customer service reps could not solve. Amanda was extremely helpful we highly recommend her. Your overseas help is not great. I will use the St. Charles Citi Bank.”
“I have been with 5/3 since 2020 with all my banking needs. I went in 2 weeks ago to further a goal and I had the pleasure of working with Karli H. She was extremely helpful, knowledgeable, kind and understanding. Thank you Karli for your time and dedication to help me further my goals!”
9AM - 5:30PM
1600 E Main St, St. Charles
Banks
“After receiving terrible service from the BMO corporate call center somewhere in Asia numerous times, I walked into my local branch in St.Charles. I asked to speak to the manager. I told James my problem, and had excellent customer service from the branch manager James!! I will continue to do business with the location because of his attentiveness to my situation.”
“I needed to get a money order urgently on a Saturday for a business trip. I didn’t bring my debt card but the staff helped me with everything I needed within 10 minutes. Everyone was super friendly and helpful.”
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“What a great local bank. The entire staff is very efficient and knowledgeable. Stephanie, who is in charge of all the tellers, is terrific. She's super smart and very friendly. If you're looking for a new bank try this one, you won't be disappointed.”