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“St. Charles Bank & Trust has been my business and personal bank for many years. They have many convenient locations in the Chicago region and they can handle my simplest and most complex requests. It is a capable and professional organization from top management and through the entire organization. I want to applaud two specific people, Heather and Lori. They are both in my local area but at two separate branches. Heather routinely handles my business requests with skill and efficiency, Lori is a star when it comes to foreign exchange currency, as I routinely ask her to order currency for me as I travel abroad. While these items seem to be a challenge at other banks, they are easily handled at St. Charles Bank & Trust, that makes me a happy client. Thank You.”
“Have had some issues with this bank, every time I've gone in to speak with a representative or banker I've always been met with excellent customer service. I've never been put on hold or had to wait more than 5 minutes. Definitely recommend this bank.”
9AM - 5:30PM
315 S Randall Rd, St. Charles
Banks
“I travel from Aurora to St Charles just because the quality and overall helpfulness of this branch. Everyone is so helpful and service with a smile. The branch manager had also fixed issues for my account no other branch could!”
9AM - 5:30PM
3000 E Main St, St. Charles
Banks
“Iridian Gonzalez was absolutely wonderful, helpful, and as kind to me as any personal banker ever has been. If she's due for a raise, bonus, or promotion, I would highly recommend her. I have banking with you for over 30 years. Sincerely, Gretchen Wojda”
“Great customer service. Vincent went above and beyond to make sure everything in my new business account was taken care of. You can tell he loves what he does. Best service I've gotten through Chase. Highly recommend this branch.”
8:30AM - 5PM
2601 Oak St, St. Charles
Banks
“I forgot all the advantages of smaller local banking over national banking banks. I am so very pleased with the decision to leave Citibank after 20+ years to join First State Bank. I have personal and business accounts and lots of banking associated with both. I couldn't be happier. First State Bank can do everything Citibank can do, just better :). Thank you! ~Kristie”
“Recently I closed on a Home Equity Loan at the St. Charles branch, at North Ave and Kirk Rd. We made several changes that made it complicated. Donna Ibarra was our Personal Banker and she went above and beyond and was both patient and very helpful. I was so impressed that I decided to open my commercial business account with the bank, and everyone bent over backwards to help, including Donna, Jackie Lange and Tim Dawe. (I took a lot of all three of their times so I feel I know them well.) My favorite thing is how special and important they make me feel whenever I go into their branch. Other banks I deal with act inconvenienced and I feel like a number. I am definitely satisfied and plan to do much more business with them in the future. The whole experience has been terrific. Oh, they are all very friendly too. I definitely recommend them!!”
“Melissa at this branch is so great! I went to open a new bank account and she was more than helpful and super nice. She helped me above and beyond and I definitely recommend talking to her at this branch.”
“Ryan O was simply outstanding 10/10 service. He was responsive helpful - and most of all - fun to interact with. The positive experience makes me want to come back to this branch for my BMO needs! Thanks for being awesome!”
“PNC is very lucky to have Doris & Bhavina working for them. They are great to work with and it’s nice to see for once that they care about a customer and remember them. They saved me as a customer and from making a huge mistake by almost moving my account over to Byline bank down the street. (Byline bank has horrible customer service and like to hold your money for 9 business days) Right when it cleared came back to see Doris and Bhavina and brought all my money back to them. Also they were able to gain my trust and loyalty.Thank you Dorris & Bhavina you are what makes PNC my bank of choice.”
“Former employee here. Sterling Bank has an exceptional team willing to go above and beyond for all their customers. They also operate on a first name basis with almost all their regulars. Highly recommend!”
“Out of all the U.S. Bank branches in the area, this one provides the best service. Andres is our favorite banker! The branch manager David is also always super friendly when we stop in. They are always eager to help customers and I love it!”
9AM - 5PM
3879 E Main St, St. Charles
Banks
“New branch that uses an open layout. All bankers are trained to handle all questions so you don't have to wait in a line for the teller to then have them redirect you to someone else.”
9AM - 5PM
520 Dunham Rd, St. Charles
Banks
“This Chase branch was the first bank that I visited in USA. And specialist Justus helped me with everything!! He is patient, intelligent and knows his job! Highly recommended!!”
“I needed to get a money order urgently on a Saturday for a business trip. I didn’t bring my debt card but the staff helped me with everything I needed within 10 minutes. Everyone was super friendly and helpful.”
10AM - 5PM
1925 Lincoln Hwy, St. Charles
Banks
“Want to thank Amanda Sperzel had a problem that 4 customer service reps could not solve. Amanda was extremely helpful we highly recommend her. Your overseas help is not great. I will use the St. Charles Citi Bank.”
“The manager in the Geneva branch has gone above and beyond in her helping me with an account issue that was my fault. I heard a lot of negative things about Fifth Third, but I saw first hand how helpful and professional they are. I would highly recommend them.”
9AM - 5:30PM
1600 E Main St, St. Charles
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“What a great local bank. The entire staff is very efficient and knowledgeable. Stephanie, who is in charge of all the tellers, is terrific. She's super smart and very friendly. If you're looking for a new bank try this one, you won't be disappointed.”