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“I visited the postal office in Olympia fields this morning and every time. I go there I always have a great experience. I was helped this morning by Arlene at the front counter when I walk in and before I could ring the bell. She walk up and greeted me with a warm smile and she was very happy today her warm and professionalism was awesome.
You can tell she love her job and she enjoys serving our community. Because of her excellence. I am giving her a 5 star 🌟 🤩 review for her great customer service and her greeting and professionalism. You never know who people are when they visit our stores in the community. I praise her for her hard work at the united states postal service. Thank you Arlene!! 😊”
“The amazing employee who took care of me today is named Kiki (apologies if spelled wrong!) She did an amazing job! It was my first time setting up a P.O. Box and so naturally, I had a lot of questions so it took quite a while before it everything finally got set up. Kiki was very helpful and I couldn’t thank her enough for being very patient with me, considering I was asking a lot of questions haha. Anyway, thank you Kiki for being such a helpful person, I really appreciate it :)”
“This Post Office has been ok with me for over 27 years. I must say, I never had any issues with them. I've been visiting this post office 3 to 4 times weekly for over 27 years. I believe If anyone leaves this post office a bad review, its only because the person that's leaving it is having a bad day. And I also believe that ALL regular customers that knows this place like I do, agree. These People at THIS post office has AWAYS been very professional. And I've been experiencing this for years not days. Det. R. Wimbley”
“We are incredibly fortunate to have the staff at our local post office in Beecher, Illinois. In comparison to other post offices in the Chicago area, where service can be subpar, the staff in Beecher consistently treat their customers with dignity and respect. The three main staff members not only know your name, but also your family, and engage in friendly conversations with you during each visit. Beecher residents are truly lucky to have such a warm and welcoming post office.”
“I want to recognize Christy, a postal clerk who went above and beyond while helping me send out some important legal paperwork. From the moment I walked in, she greeted customers with a warm smile and a positive attitude—something you don’t often see in government offices where interactions can sometimes feel rushed or unfriendly.
Christy took the time to make sure all of my documents were filled out correctly and that everything was handled with care. She was patient with me and my baby , professional, and truly went the extra mile to give me peace of mind with such an important mailing.
Employees like Christy deserve to be recognized for their dedication and kindness. She turned what could have been a stressful errand into a smooth, reassuring experience. Thank you, Christy!”
“Don’t listen to the negative reviews, because if any of the ladies were “rude” to those customers, they absolutely did something to deserve it. These ladies are so kind and helpful.
I ship a lot of packages for my small business, and I’ve used a lot of USPS locations. This one is the kindest and most reliable by far! My packages are always scanned in same-day, and I haven’t had a single one lost since I started coming to this location.
To those of you complaining about the wait time, this location is very busy, and they only have two registers. If you have packages with prepaid labels, just leave them on the counter and the ladies will scan them in. You don’t have to wait. You can also do most things online to avoid having to wait in person. :)”
“I moved to Lansing from the North Side of Chicago about 8 months ago, and I visit this post office all the time now. I absolutely love it here! The workers are always so friendly, helpful, and willing to take the time to explain things to me whenever I have questions. One staff member, Cindy, is especially fantastic, she is always pleasant and greets me with a warm smile. This is truly the most pleasant post office I have ever visited in my entire life!”
“Doesn't say which Post Office. Either it's Monee, IL., or Crete, IL.. Money is a good Post Office, generally, but mail has been getting late, recently. Also, they can't help it, but customers and drivers park in your path or ignore the stop signs, for the pedestrian crossings, so I feel traffic is a hazard. I used to park in a different location, then was told it's only for Postal Employees.”
“A huge thank you to the absolute queens at the counter who are always so helpful, but especially this morning 9/3/26. Let’s be honest, sometimes mailing oddly shaped or time-sensitive items is gets confusing. They absolutely got me together with the best option and took a little stress away from my day.”
“Krystal is always very helpful. All of the staff members actually (I just don't know their names). If you need passport services go here. Also, wait times are not as long as other locations.”
“Service is very quick and employees are pretty knowledgeable of services offered. Every time I come to this location, even when there is a line I'm always in and out. Among many this is by far the best post office that I've visited yet.”
“I have a practice that when I receive exceptional service, I immediately speak to a person in management to compliment the employee. Today my wife and I had to renew our passports and we needed assistance. Denishia was extremely patient, professional, and knowledgeable about the passport process. We did take the time to speak to her supervisor and manager to let the know how much we appreciated the services we received at the Matteson, Illinois post office. Thanks again Denishia!”
“Mailman spivey always on time delivering mail at jesse jackson senior housing very courteous and professional and helpful with the seniors and their mail excellent job”
“I went to this post office and was greeted at the door by a man in a Batman costume. He was nice and gave me a half eaten sandwich. Delicious mustardy. I even found free gum on the underside of the counter! How Nice! I even found 13 cents and a Tootsie Role on the floor! Amazing!!!”
“I went into the Calumet City Post office. The counter person Donald was very nice and helpful. He came to the counter and the line began to move. In and out. Kudos to Donald”
“I was at this post office at 9:30 AM Friday, April 12( clerk 34;) country club hills il.
she was extremely helpful great attitude she went above and beyond to help me with a registered letter to the Department Of Veteran Affairs.
I really appreciated her taking the time to show me what to do and how to do it Great customer service is hard to find these days but I could tell she took a lot of pride and helping the people who came into the Country Club Hills, Illinois post office. Standing Ovation 6 stars.”
“Our postal carrier, Sonja, deserves the very highest marks possible. She is excellent at delivering our mail and has a customer service attitude and focus that is noteworthy. We are impressed by her willingness to go out of her way and to pay attention to details. The only other carrier to even come close is Lola. Both of these ladies exemplify character and impeccable concern for the needs of their customers. It’s not their words but their actions that make them outstanding. Sonja has reignited our faith in the postal delivery system.”
“We are so fortunate to have this Post Office staff in our community! Our carrier Sue is phenomenal. I think our dogs like her more than us. The deliveries are on time, and we often get a call to make sure a delivery that is time sensitive was made from the local Postmaster. If I could rate them higher than Google's five stars, I would.”
“I went to Homewood with a 2pm appointment Monday for a Passport, and it was a mess. Rescheduled for the next day at Hazel Crest.These 2 ladies, Andrea was one, I didn’t catch the other, but both were very pleasant, very kind, helpful, and just all around made the whole experience amazing and efficient. I was in, had a pic taken, paid and out in 15 minutes or less.Best customer service I’ve had anywhere in a long time! Thank you !!”
“I’ve been shipping so many packages from back to college shopping, since I was not able to send them directly to my college, and the staff here has been so helpful and accommodating! Prices are also very reasonable.”
“Doing the best you can do being short staffed. I am really glad that I was able to get things dropped off. Thanks for not walking on my grass too. I had to write a letter to the postmaster and it went into effect.”
“Ms. AJ was very helpful and welcoming, made my experience great, she helped me get my passport application easy and hassle free, she was patient taking my photo and choose which one was best. First class service, she deserves a recognition for her service! Thank you.”
“The woman working inside the post office is very friendly and extremely helpful. I really appreciate the excellent customer service—it's hard to find these days.”
“A shout out to Frank at this facility for being very pleasant, informative and helpful! No, they don't have anyone to answer the phone. Carriers are working 12+ hour days. It's going to be 95 degrees and sunny today and 20 employees out of 39 called off. Thank you to those who show up and do their best!”
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“One our best post offices in the state if not the nation been going here for more than 25 years always satisfied with my service many times I have made a mistake and they have went above and beyond to help me thank you all at Steger USPS”