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“My mom passed away and Tanya was very helpful and knowledgeable about handling the account. She explained each step and the options available, include setting up an estate account.”
“Maria Sanderson was extremely helpful, kind, and very patient with us as we went through a car loan process.
She was always so very polite and extremely efficient, always quick to answer any questions and emails.
She is a definite asset to the organization.”
“My experience was excellent at credit union one location in north lake your representative Edward ,mellisa, Antonio was great help with helping me get a credit card and was very nice and polite I appreciate your services and will recommend credit union one to all my family and friends”
“I came in and opened an account with a very nice lady her name is Rosabel she was awesome and extremely helpful i definitely recommend this bank/ branch best bank ever!!!”
“I came in and opened an account with a very nice lady her name is Rosabel she was awesome and extremely helpful i definitely recommend this bank/ branch best bank ever!!!”
“I worked with Thai this weekend, although i wasn’t able to work with vms this young lady came 92 miles from home to my location while sick and did a complete consultation about pricing product and different equipment options she took it a step further and called my current merchant with me to terminate my contract her professionalism and honesty was appreciated. i usually never write reviews but i was extremely impressed. i have 7 months left in my current agreement and I will be contacting her. If Thai doesnt see this please someone tell her she is simply amazing and give her a raise. I look forward to working with her and VMS”
Closed
1122 S Main St, Lombard
Banks
“Dora is a lovely lady, a true asset to Old Second Bank. She is incredibly helpful and intelligent. Dora goes above and beyond for each of her customers. Always a pleasant experience when working with Dora and her team members.”
“We had an amazing experience working with Jim Mazzaro at Federal Savings Bank. I never had a mortgage process go so smoothly or quickly. Jim was there for us right up until the closing and made sure everything was perfect. We highly recommend Jim and his team at Federal Savings Bank.”
Closed
6400 W North Ave, Chicago
Banks
“I had a wonderful experience going into the Old Second National Bank (North Avenue location) today for the first time. Tina, the Relationship Banker was extremely welcoming and professional. My former bank had merged with Old Second and she helped me seamlessly order new checks and verify important information related to my HELOC account.
Even though it was the end of the day, when it would have been easy to feel rushed or tired, Tina remained patient, attentive and thorough. She even took extra time to walk me through additional services that could be helpful in the future.
Her positive attitude and commitment to great service truly stood out. Thank you, Tina, for making the process smooth and enjoyable.”
Closed
6400 W North Ave, Chicago
Banks
“I had a wonderful experience going into the Old Second National Bank (North Avenue location) today for the first time. Tina, the Relationship Banker was extremely welcoming and professional. My former bank had merged with Old Second and she helped me seamlessly order new checks and verify important information related to my HELOC account.
Even though it was the end of the day, when it would have been easy to feel rushed or tired, Tina remained patient, attentive and thorough. She even took extra time to walk me through additional services that could be helpful in the future.
Her positive attitude and commitment to great service truly stood out. Thank you, Tina, for making the process smooth and enjoyable.”
“Villa Park location is great. Everyone is friendly and genuinely want to help. Brian and Autumn are fantastic. I am so glad we switched banks to Old Second. I would recommend them to anyone.”
“Jeanine Zayek was very helpful and pleasant. She went above and beyond to answer/solve ALL of my questions. Jeanine set up my accounts. Excellent customer setup. Ms. Zayek is an asset to the Old Second Bank.”
“We opened a student account for my daughter and we are so happy with the people working at Bensenville branch. They’re so helpful and taught us everything. My daughter loves the debit card and online banking.”
“I came across NuMark in purchasing a camper from a personal friend. Connected with Stacey Grdina and was immediately impressed with her efficiency, knowledge of guidelines, and creativity!
In addition to closing on the RV purchase, I've now refi'd a vehicle with her and am working on transferring a few other projects over to this group, ultimately planning to partner on some future self employment financing.
Trustworthy, smart, creative, efficient, and fast!
Fantastic folks to work with and Stacey is a rockstar!! HIGHLY recommend!!”
“Kathleen Vasquez did an amazing job explaining to me about CDs and about interest rates on savings accounts, she helped me close my old savings account and open up a new one that had a higher interest rate, I can't even tell you how much I appreciate it Kathleen did such an amazing job as a relationship banker at the Village Bank & Trust on Touhy in Park Ridge! I have been a member
for over 10 years now and everyone there is always so great and accommodating and I met the new branch manager he came over and introduced himself but I can't remember his name just wonderful people super accommodating and great information I enjoy banking there so much thank you so much Kathleen I really appreciate your help!!!
Sincerely,
David Haliday, a very happy Village Bank and Trust client!”
“In my 20+ years in business, my company has used a few banks. This bank is by far the best. They are always attentive to our needs, the bankers always go above and beyond to solve any issues that ever arise. I highly recommend them for business and personal banking needs.”
“I belong to PFCU since they took over the former Leyden Credit Union which I joined in the 1980’s. At that time I was very pleased with the service and the employees. Since PFCU took over the office in Franklin Park several years ago I have experienced nothing but excellent customer service and customer care which I never found at any bank. Today they worked with me from their Morton Grove location to successfully cancel a large duplicate transfer which was in progress. I would like to recognize Lizbeth and Heidi (and Maria when I work with her) for their efforts and commitment to customer service and support. I highly recommend them as your bank.”
“All of the tellers are very kind and helpful as are all the savings counselors. The Western Springs branch is my favorite because all the ladies there have gotten to know me and greet me with a big warm smile and makes banking there a pleasure!”
“I was a prior Chase customer and now I finally found a bank that is not going to have me on hold for hours or make me go through transfer over transfer only to get transferred to customer service again. Great over the phone and personally even better in person. Very knowledgeable, kind, and hard working people working there to helping me on any of my banking needs.”
“The people at Community are very friendly and helpful. They always help me with all my transactions. I am very pleased. Been a customer for almost 80 years. I began saving there when they were a Savings and Loan Co.”
“I love the gals who take care of me at this branch. They always laugh at my bad jokes and keep me supplied in free cookies. They also do a great job helping me with my financial needs.”
“My mom has an account at US Bank so I would stop at this location and I was so happy with the tellers that I opened a savings account with US Bank. Debbie helped me open that account and she was extremely helpful and very pleasant to talk to. She deserves a raise! ?. But, whenever I had to see a teller, they were also very helpful and friendly. Great service!”
“I’m helping my mother get her finances together, and we went to the Lombard branch on N. Main St. to get some help with her accounts. Adina was assigned to help us, and I’m so happy that we were assigned to her! She was very helpful through a lengthy process, working past her lunch time to get our issues resolved. Her help continued after we left as we had a few questions, we called and she responded as quickly as possible with answers. Good team effort at this branch overall, but especially so from Adina. This kind of customer service is hard to find, and mom and I are very appreciative!”
“In a time when genuine customer service feels rare, this branch delivered above and beyond. I’m looking forward to being part of a bank that values personal connections and takes such great care of its clients. Mohammed‘s attention to detail and exceptional customer service made this experience stand out.”
“Very nice staff!!! Got check same day for my dream car, ladies are very helpful. They made me feel very comfortable and very informative. Very low rates as well even if u have horrible credit rates are the best in town. If you are able to get an account with them go for it , you won't regret getting . I'm so happy I will not finance anything unless it's thru them .”
“This insurance company is reliable and efficient. I’ve had a couple of claims and both times they were processed quickly with minimal hassle. They really know how to make things easy for their customers.”
“Kudos to Adriana Romano at West Town Bank &Trust. As executor of my sisters estate I've dealt with numerous financial entities and have been amazed how hard it's been to extract info or even get a response. Ms. Romano responded immediately, helpfully and with clear instructions on how to proceed. Finally, someone made a very hard job easier! Thank you so much Ms. Romano.”
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“Maria Ruiz was very professional and very helpful when assisting us. She gave us options and gave us recommendations! We love coming to this bank because she’s always helping us in every way she can.”