Auto Repair in Sugar Grove, IL

“I had a issue a few weeks ago here is the rest of the story rating changed form 1 to 5. **UPDATE:** The owner, Justin, found out about what occurred and personally called me to apologize. He explained that what happened is not how he operates his shop and that there was a miscommunication between the manager, technician, and myself.

Justin explained that after learning about the situation, and before I picked up the car, he personally looked at it and had the technician revisit the issue. He also said he tried calling me that day, but the call would not go through. I can confirm that my phone was having issues that day, so I have no reason to doubt that he attempted to contact me.

Justin told me he is working with his manager and technicians to make sure this type of situation does not happen again. He also offered me a free oil change because of what happened.

After speaking with Justin, I believe everything he told me. He came across as genuinely sincere and concerned about how his customers are treated. I declined the free oil change because I wasn't looking for something for nothing. What mattered to me was that he personally reached out, apologized, explained what happened, and is taking steps to correct it going forward.

I also want to apologize for being so harsh in my original assessment of the shop. At the time, I was frustrated with what happened and felt it needed to be said. Sometimes you have to speak up when you believe something wasn't handled correctly. At the same time, I think it's equally important to acknowledge when someone steps up, takes responsibility, and makes an effort to correct the situation.

Based on my conversation with Justin and how he handled the situation once he became aware of it, I would certainly give PW Auto Clinic another opportunity and visit the shop again. It says a lot about an owner when he is willing to personally address a problem rather than ignore it. In my opinion, Justin showed integrity and proved that he takes his business, his employees, and his customers seriously.”

“I had the BEST experience with them!! This is an awesome family owned shop that does a great job. I was in the middle of an emergency with my toddler and they were able to get me in right away and work on it super fast since I was with my toddler. They went above and beyond highly recommend them!!!!”

“I had the pleasure of working with Ken at K B Collision & Custom. He was friendly, professional, and very easy to work with. Communication was excellent, and it’s clear that he cares about doing business the right way. Highly recommended!”

“We called Dugan's over the weekend, they got us in quick, and finished up the work in just the morning. Everything is good with the car, they couldn't be more friendly if they tried. Best experience I have ever had dealing with car repairs, would recommend 100/100 times. It's the only place I will take my cars going forward!”

“Thank you, Will for helping me to sell my motorcycle when I already had no hope it will get sold!! Thank you for changing the oil when I had no idea it needed to be changed! And thank you for making the sell transaction so smooth! I was very impressed how fast and easy it was done! Thank you very much for all your help, professionalism, support and taking care of my bike when I needed it! You are definitely my go to person if I decide to buy another one in the future :)”