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9AM - 7PM
472 IL-47, Sugar Grove
Mobile Phones
“BELLA far exceeded expectations! My new iphone that the corporate store in Geneva provided me with was defective and was refusing to help me telling me I had to go to Apple... even though I was in my 30 day window of the purchasing the new phone. She was able to get me a new iphone that worked perfectly within two days and installed everything perfectly! BELLA ROCKS! I have been going to this store for close to 17 years ... I'll NEVER STRAY again... PROMISE!!!”
10AM - 6PM
866 Edward Ln, Yorkville
Mobile Phones
“Zach in Yorkville, IL is the best rep I've worked with. He is thorough and knowledgeable and a pleasure to do business with. He solved a problem in 10 minutes that 4 other Verizon people couldn't fix. Verizon is lucky to have him on their team!”
“Thank you Jake from AT&T, helped fix my issue with my SIM card and answered all my questions about Apple Watches and the iPhone 16 will be back in August to pick up new ones!”
“Today i went into the Plano, il verizon store for some technical help with my phone, Michael, the nice young man working thete helped to solve my problem and i walked out happy..”
“Thank you so very much for Mohemmed's professional, knowledge of the products, sensitivity of customer lack of IT and the patience to assist with with their needs
Mohemmed is EXTRODONARY”
“Jason was incredibly knowledgeable and very patient with all of my questions. One of the best experiences I’ve had at the AT&T store, that will keep me coming back! Thank you for all of your help Jason!”
“After 20 years with another cell phone carrier, we decided to select a different one since the original was beginning to seriously lack in signal quality. Sherri, the ATT store manager, made the whole process as easy as she could because of her professionalism and expertise. Practically no one "wants" to change carriers but Sherri made sure we were satisfied with the whole process: new carrier, new phones, and a new dual line phone plan. In short, she was great and I would gladly recommend her to anyone wanting ATT service.”
“An Apple representative referred me to this place when he could not replace the battery in my I-phone, and I am so glad that he did! Dr. Gadget did a great job for me. I will continue to use Dr. Gadget for any future phone repairs.”
11AM - 7PM
840 N Main St, Elburn
Mobile Phones
“The customer service at the Elburn store is exceptional. Antonio is very knowledgeable and goes above and beyond to ensure the best possible customer experience. I will definitely return to the Elburn store for services and equipment.”
“Farooq helped me today, he went above and beyond to help me out. The prices are low and the service is great I will be back and will be recommending my friends and family to him.”
10AM - 8PM
1272 N Lake St, Aurora
Mobile Phones
“I had an issue with my work iPad yesterday that kept me from working at a time when I really couldn’t afford to be “down”! My company provider is Verizon but I was in front of this store and it was nasty storming outside. I walked in and in under 3 minutes Raj got my iPad to reset and he got me on the road. No charge by the way. Raj was just there to help! Exceptional customer service and kindness Raj! T-Mobile needs to give you a raise! If you need T-Mobile service… go see Raj!”
10AM - 7PM
1261 N Lake St Ste E, Aurora
Mobile Phones
“Came in to Cricket store to transfer service to Cricket. Showed up close to closing time and Nick greeted us with a smile. He was able to transfer my service for 3 lines and did not mind having to stay after closing time to complete the transfer. He definitely knows what he is doing. And he went above and beyond to make sure the porting was successful. Thanks Nick.”
“I walked into the store and was greeted by a great services provider, Rusty. He knows his products and went over and beyond to assist me with a phone for my mom who is a senior citizen. Rusty did not rush me with all the questions I had and made me feel relaxed and I would highly recommend this location. You get more from your buck when you are able to work with a retail provider vs someone over the phone.”
“Quintez and Martin from the ATT Batavia store were awesome! They helped me transfer over my new phone and were so patient with all my questions! They helped me find the accessories I needed, too. They are two great employees!”
“Will is amazing! No matter how big or small that my questions or concerns are, he always helps me and with a smile I might add. One of the best locations that I've been to in over a year!”
“Great experience…Krystal was awesome. Purchased 3 phones for my family and she problemed solved and made it happen. My family members are super happy with their phones. She also was working alone and managed through a rush of people while delivering exceptional customer service to them as well. Your team is very lucky to have her!”
“As a long time TMO customer, I appreciate that they took care of the reason for my visit. Very helpful gentlemen with 5 star customer service. Thank you for confirming my reason for staying with TMO.”
“Courtney & Hannah are amazing! They helped me figure out what I couldn't...they smiled the whole time... I'm so thankful to T-mobile & your employees!”
“I always get the best customer service experience at this location. The owner is wonderful and the rest of the team are amazing as well! This is the location to go to!”
“Came in to store location to upgrade phone. Evelyn was very helpful and answered all my questions. Checkout was quick and easy. Would recommend you come here if need a new phone or want to switch to boost they have the best deals.”
“I received 5+ star service from associate Jasmine Medina! Jasmine went above and beyond to help me with my new IPhone. Jasmine provided excellent customer service!!! I would highly recommend this location!!”
“Stopped in here to investigate watch options for my nine year old today. Got quick, thorough information. The young guy (w/ dark curly hair) told me UP FRONT about the related fees! He also didn't put any pressure on with "limited time deal" gimmicks. Just normal, good service. I probably wouldn't be so impressed if I had never been to the Russell owned store in Sugar Grove in the past, but here we are. Thanks for being good and normal.”
10AM - 5PM
1060 Commons Dr, Geneva
Mobile Phones
“Amazing service! Marco spent so much time helping me through a trade-in and really took his time to make sure everything was done correctly. Such a wonderful experience!!”
“Store is awesome! Under new management and let me tell you! Cassandra is a star! She is so attentive and makes sure you’re very well taken care of in her store. Please if you visit any AT&T visit her store! - I just want to say personally thank you so much cassandra for your hard work in helping our family! We will be back to see you!”
“Helped me with my phone insurance claim for malfunctioning broken phone and helped me pay my bill. Received my replacement phone in less than 48 hours however I had to go into the store because for some reason the SIM card wasn't reading in my replacement phone I received. The Douglas road Montgomery, Illinois location had a nice young lady there working who was able to help me with my service issue.”
“Stopped in today to get my phone upgraded and I was met with the best phone experience of my life and one of the best customer service experiences ever. I believe his name was Andy, he was extremely helpful, fun to chat with, and worked through every question or issue that came up. He had said he worked for t-mobile for 17 years and I am honestly blown away with this employee as a business owner myself. I might be the first person to ever say every hour I waited there was enjoyable solely thanks to him. He is the gold standard and management should be proud to have him there.”
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“Matt is The Man! Patience of a saint with a broken phone that stopped swiping! So thankful for all of the work he put in today to get me a new phone, cancel my old service, get my number switched and upload all of my stuff from my old phone. Did I mention it stopped swiping?! Lol Definitely took some time, but his patience and 20 years of experience paid off. Thank you, Matt!!”