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“I had a pair of old worn docs polished and they looked like new again! I wish I had a before photo of the docs. I’ve also bought 2 pair of work boots and was very happy with my purchases!”
“Walked in with my coupon - told the clerk exactly what I was looking for! He told me how to get the best savings for sale items and coupon. 1/2 hour later, I was leaving with everything I needed.”
11AM - 8:30PM
8201a Collinsville Rd, Collinsville
Shoe Stores
“we came in shopping for a Western themed wedding. the store is small but it's packed floor to ceiling. awesome variety of cowboy and chicano clothing and accessories from head to toe. good prices. very friendly staff.”
“The bad review about not being able to return worn shoes? They tell you the no return policy - upfront. You can get an exchange, there's also a big sign at the register. And they say you cannot return shoes if they appear worn on the bottoms. I brought my Hokas back and exchanged them for a pair of Brooks Ghost 17, that fit better. The sales guys are super patient and wait on you. They're not off playing on their phones like a lot of other places. Their customer service can't be beat. You'd need to be an extremely rude and difficult customer to leave unhappy. Unless you can't follow simple instructions about returns.”
“Today I had the best customer service experience I’ve had in probably 10 years.
My mom and I went shopping for my birthday to find a new pair of jeans. After a lot of trial and error at multiple stores, I finally settled on two pairs from American Eagle that I wasn’t completely in love with, but I needed new jeans.
After leaving, I decided to give Buckle a try. I hadn’t shopped there since high school, but I remembered how an employee had once gone above and beyond to help me find the perfect pair of jeans. That same experience happened again today with Sarah.
Sarah was incredible. She immediately understood what would work best for my body type, helped me find the right sizing, and made the entire process feel easy and comfortable. More importantly, she made me feel confident.
Because of the service I received from Sarah, I returned everything I had purchased at the other store and chose to spend my money at a company that clearly trains its employees to genuinely care about their customers.
It’s rare these days to receive this level of customer service. I’m not usually someone who takes the time to leave reviews, but Sarah absolutely earned this one and deserves recognition for the exceptional experience she provided.
Thank you, Sarah, for making birthday shopping such a positive experience!”
“Roberta and her team have spent all their kiddos lives learning this industry and as her daughter planned to move on to college she opened this shop. Save yourself the pain of learning it the hard way on your own and get what you need the first time! Enjoy making beautiful memories!”
“Lucas was amazing helping me with different options of shoes and making sure I was comfortable and the fit was just right.
10/10 would go back again when I need shoes!”
“Mr. Boots & Shoes in Fairview is truly a hidden gem! I brought in 3 pairs of Birkenstock slides and he fixed them perfectly. I have very flat feet, so finding stylish yet comfortable shoes with orthopedic support for summer is tough, but he listened to my concerns, made thoughtful adjustments, and was incredibly reasonable with the price. His wisdom and care made the whole experience great. So glad I was referred and highly recommend!”
“The employees are very helpful they really nice The Belleville Hibbett has became my best friends and store . Nice vibe when I walk through the door til I leave.”
“Jonathan was most helpful and respectful. He help me exchange a pair of NB and pick up an order. The ordered size didn't fit but he took the time to try other sizes. He checked to see what the store had and what was available online. He's quite patient. Customer service was amazing. I'll look for Johnathan whenever I am in the St. Clair Square mall !”
“I am IMPRESSED with this store. (only one tiny small snag)
Upon entering the store I was greeted with a cheerful smile. The store was immaculately clean and in order.
I had spent months shopping for a pair of good walking shoes for my husband. We would find a shoe he liked, or I should say was okay at another store but they wouldnt have his size. We spent countless hours searching!
The shoe Carnival had a mass variety of men's tennis shoes that were fabulous for achy feet, And they had his size.
I HIT THE JACKPOT!!!
I walked out with 4 pairs of tennis shoes for him that day!
The tiny snag...The employee should have asked if they could help me find something.
I give this store every bit of 5 stars.”
“I have been to about 10 Stores on the St Louis side and on the Illinois side trying to find these burnt orange heels that I needed for my anniversary and went into DSW and found the perfect heels. Thank you my night was wonderful outfit looks so good”
“Great friendly people!! I got buy 1 get1 half off of Sketchers Tennis Shoes. I went a got pricing on my shoes. There was a young lady who listened about the shoe prizes of the shoes. She decided to buy both sets of shoes.I took the opportunity to pray for her knee. I'm truly grateful. The Lord will supply all your needs according to his riches and glory. Thanks so much. Special shoutout to my friend who took the opportunity to bless me with my two pairs of Sketchers. Love and bless everyone who played a part in the shoe purchase. Thanks again.. Rejoice and I say again REJOICE”
“Went in with a specific item in mind. Was greeted by the staff and asked if I needed help. Got the help I needed on the sneakers I was looking for and also bought a matching sweatsuit for my grandson. Will definitely be back”
“The previous negative reviews are outdated. I recently visited this location for the first time and the staff were welcoming and attentive. I will definitely be a return customer.”
“Extremely knowledgeable staff! This store didn't have what I was looking for today but the staff let me know that before I spent time looking. Will definitely come back.”
“Went to get a purse and i got help from a associate Name Brandon the service was top Notch he was very knowledgeable about the products in the store o would recommend this store to everyone.”
“I love this place but I wish they sold more juniors clothes. Some kids can't fit into size 14/16 or 18/20 and wear size juniors. Other than that it's a great place to shop. Good prices and nice staff.”
“I experienced a warranty situation that presented return issues originally, but AS representative Jody was able to pleasantly assess and process the transaction to my satisfaction. Jody is an asset that AS should endeavor to retain.”
10AM - 8PM
2516 State St, East St Louis
Shoe Stores
“It’s always a sight to see her and chat with Bryd (my apologies if I’m mispronouncing her name). She’s awesome and truly makes the shopping experience great!”
“I really dig this place but I purchased a pair of jeans got home & realized that tag had a red sticker on it for $24.97 but receipt says sale $30.00.im so confused but any hoo I only paid $21.67 total due to using $10.00 in rewards points when I should have paid $14.& Sum change.”
“I went in yesterday because I ordered shoes online, they were damaged when received. I took them to Fairview jds location and without any issues they fixed it. The employees and manager at this location are 5 star.”
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“I ordered my boyfriend a Brumate walnut shaker for his birthday through this company. I did so because brumate had recently stopped selling the product. I was nervous that it wouldn't be the right thing or that it was a scam, because these days you can't trust just anything online. My order came in yesterday after only a few days of waiting. Let me just say, I was more than impressed. Not only was it the exact product I wanted, it was handled with care and accompanied by a hand written note. Thank you for being so amazing. I will definitely be shopping with them again. More than impressed by this company! Great job and I highly suggest shopping with them either online or in store!”