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“I would say Professional , kind employees especially Victor . He helped me do my paperwork in a few minutes and he answered all my questions with full acknowledgement !”
“I came in Woodforest This morning to ask a banking question. And was greeted with Exceptional customer service.
Paramita...Who had previously opened my account. Is Kind and patient. Filled with information & knowledge. Manager Ambika..also greeted me with kindness and care. She explained in detail some benefits of opening my business account with WoodForest bank. Great people.they're also Training new employees. Dual tasking and still attentive.
LaTanya Reme”
“The people here are so kind and helpful. You can call and talk with a REAL PERSON. We had to straighten out some of a relative's finances and shout out to Kim, who gave us wonderful assistance.”
“Violet was very easy to talk to, made the process very comfortable and answered all my questions. It was a great experience with a personal feel that you don’t get at other banks.”
“Im hoping this replaces my other complaint, If not that it will ofset it. I have had a rough encounter that was fixed and smoothly remedied by a wonderful and professional bank manager named Sabrina White. She expediiantly got back to me and provided an open ear to listen and real solutions. I appreciate your polite and transparent approach, as well as accommodating spirit. Old 2nd is lucky to have you ma'am! Thanks again Sabrina...way to save the day!😊”
“Wonderful service! Mike Wilson gave me a very informative but simple rundown on the process and made things easy to understand. He went above and beyond to help me get set up. I am very grateful to bank with Old Second!”
“What a great local bank. The entire staff is very efficient and knowledgeable. Stephanie, who is in charge of all the tellers, is terrific. She's super smart and very friendly. If you're looking for a new bank try this one, you won't be disappointed.”
“St. Charles Bank & Trust has been my business and personal bank for many years. They have many convenient locations in the Chicago region and they can handle my simplest and most complex requests. It is a capable and professional organization from top management and through the entire organization. I want to applaud two specific people, Heather and Lori. They are both in my local area but at two separate branches. Heather routinely handles my business requests with skill and efficiency, Lori is a star when it comes to foreign exchange currency, as I routinely ask her to order currency for me as I travel abroad. While these items seem to be a challenge at other banks, they are easily handled at St. Charles Bank & Trust, that makes me a happy client. Thank You.”
“After going to this bank for many years, I had the most pleasant experience with Brandon. He was very polite and made sure I everything done I needed to get done. Very pleased with the service and experience with Brandon!”
“Have had some issues with this bank, every time I've gone in to speak with a representative or banker I've always been met with excellent customer service. I've never been put on hold or had to wait more than 5 minutes. Definitely recommend this bank.”
“We were visiting friends in York England. Our debit card was not working to withdraw money at three different banks. We called the bank and Lordith stayed on the line until she found a way to clear the withdrawal and we got the money we needed. It was great service from a great distance away. They went the extra mile to solve our problem and it saved the day.”
Closed
2075 Big Timber Rd, Elgin
Banks
“I have nothing but great things to say about my experience with my loan representative. She was patient and took time to hear my concerns and helped me throughout the entire process of my application. Alicia Negron was the best. You deserve 5 stars”
“They are nice people. But I'm not sure what changed because in the past a simple deposit took just a minute and now it's like screen after screen and click after click. You're better off walking in than sitting in the drive thru.”
“I travel from Aurora to St Charles just because the quality and overall helpfulness of this branch. Everyone is so helpful and service with a smile. The branch manager had also fixed issues for my account no other branch could!”
“We have been with Old 2nd for over 40 years and they don't disappoint. The South Elgin location and Dominic Ostrich's help us solve what could have been a really big problem. When a debit card expires and your child is stationed out of the country it is no small feat to get it authorized and Dominic was an amazing help to help resolve several issues and get him set so he could use his new card. Thank you so much for your help.”
“Delannie really helped me. She saved me from a lot of problems that I was having we need more people like that in our system and she was very friendly and she’s very knowledgeable John Johnson.”
“We have been working with Elgin State Bank since the very beginning of our business journey, and George has consistently been there for us every step of the way. In business, having a banking partner that truly understands your company and supports your growth makes all the difference.
George has always been responsive, professional, trustworthy, and genuinely invested in helping our business succeed. Through growth, challenges, and important milestones, the level of service and relationship we’ve received has remained exceptional.
It’s rare to find people and institutions that still value long term relationships the way Elgin State Bank does. We are truly grateful for the partnership and highly recommend George Santiago and the entire team to any business owner looking for a bank that cares about its clients beyond just transactions.”
“I had an excellent experience with First American Bank from start to finish. The staff was friendly, knowledgeable, and genuinely eager to help. Every question I had was answered clearly, and I never felt rushed or brushed off. The process was smooth, efficient, and far less stressful than I expected. It’s refreshing to work with a bank that values customer service and follows through on what they promise. I highly recommend them to anyone looking for a reliable, professional, and customer-focused banking experience.”
“I enjoy banking here. I don't have any issues here. I have been here for more than 10 years. All staff is willingly to help with any situation and they all greet you wen going in. If u have an issue saying if your card was used without authority, they will take care of it quickly and you will get ur money back fast. I totally recommend this bank.”
“Amazing customer service, by everyone. Very nice, old school bank too! They still have window service! Wow. Anyway I had a great experience.
To the girl complaining about being asked to leave the parking lot, even if a cop sees you, he will ask you to leave too. It's common sense, they are being protective of the bank and afraid you are planning to break in etc.”
“Ashley N.Clausen helped me out twice in the same week. I lost my card on Sunday. Canceled card. Went into St. Charles branch Monday morning to get some cash to use until I could get a new card. Ashley made a new card and handed to me in ten minutes. It's like I didn't even lose the card. Excellent customer service here folks. Highly recommended.
AAAA++++”
“I had a fantastic experience at this branch today while opening a new account. Nilsa was incredibly professional, efficient, and made the entire process seamless. They took the time to explain the different account features and ensured I had everything I needed before I left. Exceptional service!”
“Thanks for a great experience with our recent auto loan -- super fast and easy application process, thanks to Trevor and the Geneva staff. The KCT Online dashboard consolidates all our accounts (checking, savings, credit cards, loans, etc) in one place, making for very efficient "one-click banking"!”
“I've been banking at First State Bank for many years now. I love the convenience of a larger bank with the personal feel you get from a smaller local institution. Vanessa is always a great help. She is quick, friendly, knowledgeable.”
“My Wife & I have been doing business at Elgin State Bank for several years. Most of the tellers know me by my first name, & greet me when I come in. I like that! It makes me feel like they're actually dealing with a person instead of a number! We've recommended Elgin State Bank to several of our friends, ,& they've switched.🧑🚒”
“We highly recommend State Bank of Geneva. Each person we have worked with from the teller's to the president have been exceptional at helping us. Special thanks to John McNamara and his lending team for their high level of service. The inside crew of Jackie and team have been great as well. Thanks for doing a great job for us.”
“Recently I closed on a Home Equity Loan at the St. Charles branch, at North Ave and Kirk Rd. We made several changes that made it complicated. Donna Ibarra was our Personal Banker and she went above and beyond and was both patient and very helpful. I was so impressed that I decided to open my commercial business account with the bank, and everyone bent over backwards to help, including Donna, Jackie Lange and Tim Dawe. (I took a lot of all three of their times so I feel I know them well.) My favorite thing is how special and important they make me feel whenever I go into their branch. Other banks I deal with act inconvenienced and I feel like a number. I am definitely satisfied and plan to do much more business with them in the future. The whole experience has been terrific. Oh, they are all very friendly too. I definitely recommend them!!”
“I drove to this Chase location because I needed to fax some documents to Chase home lending group. I arrived and was promptly greeted by a friendly Chase associate. He signed me in and told me it would be about 10min to see a personal banker. About 5min later I was introduced to Mehul Patel, the assistant VP and private client banker. Mahul quickly got my papers in order and was able to fax them to Chase home lending without any issue. My mission complete, I thanked Mahul and was on my way to run other arrends. Great working with you, Chase!”
“I do all of my banking at the Summit Street branch of Elgin State Bank. I very seldom use the bank drive up. I like to go inside and interact with human beings. The Summit Street tellers are all very friendly & helpful. Several of them know me by sight, & greet me by my first name. I like to be known by my name, & not by a number like big banks. Larry”
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“It’s always a very pleasant experience going to the Wasco Branch. The staff is friendly, helpful and professional. Thank you to Adrienne, Tammy & Eric. They always go above and beyond to make sure everything goes smoothly.”