{{ group }}
-
{{ item.name }}
{{ item.address }} {{ item.name }}
- {{ item.properties.formatted }}
“I would say Professional , kind employees especially Victor . He helped me do my paperwork in a few minutes and he answered all my questions with full acknowledgement !”
“Very pleased with the experience and attention to details.
Very nice to CALL and talk to someone and not have wait thru a call center.
Kim and Sam are GREAT !!
Old Second in Burlington is a real asset.”
“I live in Geneva and normally bank at Old Second in Batavia. Whenever I have a banking problem that I can't resolve, I go to Sabrina White at Old Second in North Aurora. She is always able to fix the problem quickly. Sabrina is my O2 go2 person at Old Second.”
10AM - 1:30PM 2 - 7PM
2900 Kirk Rd, Aurora
Banks
“I would leave 6 stars if it were an option.
The staff is very well trained and polite, every time I make a visit to the branch my needs are fulfilled with ease.
One girl in particular, I believe her name was something cool like Lyric... I interacted with her this week and she was the absolute BEST. I don't know if managers read this but this girl deserves a raise.. Super respectful, polite and her willingness to help just made my day.. No to mention she is absolutely beautiful.
Anyways I highly recommend coming here for all your banking needs.”
9AM - 5PM
3290 Rt 20 Nesler Rd, Elgin
Banks
“Violet was very easy to talk to, made the process very comfortable and answered all my questions. It was a great experience with a personal feel that you don’t get at other banks.”
“Wonderful service! Mike Wilson gave me a very informative but simple rundown on the process and made things easy to understand. He went above and beyond to help me get set up. I am very grateful to bank with Old Second!”
“What a great local bank. The entire staff is very efficient and knowledgeable. Stephanie, who is in charge of all the tellers, is terrific. She's super smart and very friendly. If you're looking for a new bank try this one, you won't be disappointed.”
“St. Charles Bank & Trust has been my business and personal bank for many years. They have many convenient locations in the Chicago region and they can handle my simplest and most complex requests. It is a capable and professional organization from top management and through the entire organization. I want to applaud two specific people, Heather and Lori. They are both in my local area but at two separate branches. Heather routinely handles my business requests with skill and efficiency, Lori is a star when it comes to foreign exchange currency, as I routinely ask her to order currency for me as I travel abroad. While these items seem to be a challenge at other banks, they are easily handled at St. Charles Bank & Trust, that makes me a happy client. Thank You.”
“Have had some issues with this bank, every time I've gone in to speak with a representative or banker I've always been met with excellent customer service. I've never been put on hold or had to wait more than 5 minutes. Definitely recommend this bank.”
“After going to this bank for many years, I had the most pleasant experience with Brandon. He was very polite and made sure I everything done I needed to get done. Very pleased with the service and experience with Brandon!”
“Absolutely love this bank! We are treated like customers and not numbers. We're recognized when we go in and it's like talking with friends. Ben and Yesenia are fabulous with answering questions and giving guidance whether it's regarding simple transactions or making decisions about a banking product. The rates and services are top notch - my husband and I always talk about how we hope they don't get gobbled up by one of the monster, impersonal banking institutions because this is the first time we've really loved our bank. Highly recommend to anyone and everyone!”
9AM - 5:30PM
1870 Stearns Rd, South Elgin
Banks
“We have been with Old 2nd for over 40 years and they don't disappoint. The South Elgin location and Dominic Ostrich's help us solve what could have been a really big problem. When a debit card expires and your child is stationed out of the country it is no small feat to get it authorized and Dominic was an amazing help to help resolve several issues and get him set so he could use his new card. Thank you so much for your help.”
8AM - 4:30PM
2075 Big Timber Rd, Elgin
Banks
“I have nothing but great things to say about my experience with my loan representative. She was patient and took time to hear my concerns and helped me throughout the entire process of my application. Alicia Negron was the best. You deserve 5 stars”
“Melissa was great. She had called me a few months back regarding there rate on money markets. I set up an appointment with Melissa and she had everything ready when I walked in the door. Everyone always say hello and good bye when you leave. Very friendly bank.”
“They have rare US currency, and free student checking with no minimum balance, a great mobile app, (up to) 5 atm fees waived per month (anywhere), free coin counting, good interest rates on savings and CDs, and apple pay support! Phone support was good (in my experience, as they are able to easily put a stop charge on) Tellers are always super nice with me too.”
9AM - 5:30PM
315 S Randall Rd, St. Charles
Banks
“I travel from Aurora to St Charles just because the quality and overall helpfulness of this branch. Everyone is so helpful and service with a smile. The branch manager had also fixed issues for my account no other branch could!”
“They are nice people. But I'm not sure what changed because in the past a simple deposit took just a minute and now it's like screen after screen and click after click. You're better off walking in than sitting in the drive thru.”
“Delannie really helped me. She saved me from a lot of problems that I was having we need more people like that in our system and she was very friendly and she’s very knowledgeable John Johnson.”
“Richard Channey went over and beyond his job requirements. Friendly, kind, efficient, and last but not least thorough. For the first time I’m 100000% satisfied with his efforts and service. Give that man a raise lol. Looking forward to working with Richard and KCT for my business and future financial endeavors.”
9AM - 5PM
445 Summit St, Elgin
Banks
9AM - 5:30PM
3000 E Main St, St. Charles
Banks
“Iridian Gonzalez was absolutely wonderful, helpful, and as kind to me as any personal banker ever has been. If she's due for a raise, bonus, or promotion, I would highly recommend her. I have banking with you for over 30 years. Sincerely, Gretchen Wojda”
9AM - 6PM
28 N 5th St, Geneva
Banks
“Thanks for a great experience with our recent auto loan -- super fast and easy application process, thanks to Trevor and the Geneva staff. The KCT Online dashboard consolidates all our accounts (checking, savings, credit cards, loans, etc) in one place, making for very efficient "one-click banking"!”
“Great customer service. Vincent went above and beyond to make sure everything in my new business account was taken care of. You can tell he loves what he does. Best service I've gotten through Chase. Highly recommend this branch.”
9AM - 5PM
5 N Randall Rd, Batavia
Banks
“I just had the pleasure to meet the branch manager JOVIEI been trying to deposit my landlord rent money rejected twice but she strsight everything for me so I can do deposits .Thank you very much JOVIE”
“Recently I closed on a Home Equity Loan at the St. Charles branch, at North Ave and Kirk Rd. We made several changes that made it complicated. Donna Ibarra was our Personal Banker and she went above and beyond and was both patient and very helpful. I was so impressed that I decided to open my commercial business account with the bank, and everyone bent over backwards to help, including Donna, Jackie Lange and Tim Dawe. (I took a lot of all three of their times so I feel I know them well.) My favorite thing is how special and important they make me feel whenever I go into their branch. Other banks I deal with act inconvenienced and I feel like a number. I am definitely satisfied and plan to do much more business with them in the future. The whole experience has been terrific. Oh, they are all very friendly too. I definitely recommend them!!”
8:30AM - 5PM
2601 Oak St, St. Charles
Banks
“I forgot all the advantages of smaller local banking over national banking banks. I am so very pleased with the decision to leave Citibank after 20+ years to join First State Bank. I have personal and business accounts and lots of banking associated with both. I couldn't be happier. First State Bank can do everything Citibank can do, just better :). Thank you! ~Kristie”
“Stephanie does a great job. Recently I had an issue with a wire transfer. I originally contacted Stephanie to investigate the issue. She put me on hold and immediately contacted the Wire Transfer Department to investigate the problem. On that call it was discovered that no transfer had been completed. For the next few days she contacted her sources to determine if the transfer had been completed and contacted me. She did this without my requesting any additional assistance. Today she called and told me that the transfer had been completed. This is excellent customer service. Thank you Stephanie.”
“All the tellers and banker yadi always having really nice attitude and always treat me like good friend ! I love coming to this location because of them !!”
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
“We come into this location multiple times per week. We are always greeted warmly and taken care of very professionally. We will continue to stay loyal to this location and bank. Excellent employees from top to bottom”