AutoZone Auto Parts in Waterloo, IL, located on N. Market St., is a well-known retailer of auto parts, offering both new and remanufactured hard parts, maintenance items, and car accessories. Customers consistently highlight friendly and helpful staff who go out of their way to assist with finding the right parts and answering questions. Cameron and another young employee provided efficient service by quickly looking up and fetching the needed filters, demonstrating politeness and eagerness to help. Even when certain items are unavailable, staff members are praised for their helpfulness in pointing customers in the right direction. Longtime customers appreciate the welcoming atmosphere and the friendly faces they’ve known for years, such as employees Pam and Joe, who are frequently recognized for their helpfulness and positive attitudes. Pam, in particular, is noted for her willingness to look up parts for multiple cars, handle returns and cores, and provide excellent customer service. Customers often mention spending time catching up with staff despite time constraints, reflecting the approachable and familiar environment. The store’s staff, including managers Victoria and Patrick, are praised for their leadership and positive interactions. While occasional issues have arisen, the store has always resolved concerns satisfactorily. Overall, AutoZone in Waterloo is seen as a friendly, efficient, and reliable place for auto parts, with staff who genuinely care about their customers and their vehicles.
Fast service, and they put my wiper blades on for me.
February 2024
Needed new windshield wiper blades and the staff was courteous, efficient and helpful. Thank you to store manager, Patrick, for putting the new blades on for me!
January 2024
Great service took a little time but over very nice people.
