Sunset Ford of Waterloo Service offers a convenient and customer-friendly experience for vehicle maintenance. Customers appreciate the long list of amenities available while they wait, including business workstations, vending machines, free Wi-Fi, and a kids’ play area. Many reviews highlight the efficient booking process and great communication, with staff being described as super friendly and helpful. One standout employee, Lonnie, receives particular praise for her thorough explanations of services and pricing, ensuring that customers are well-informed about their vehicle's needs. While there have been some concerns regarding vehicle readiness at the time of sale, overall service experiences, including oil changes and general maintenance, are described as quick and efficient. Customers are also pleased with the additional perks, such as a car wash voucher provided with service visits. Sunset Ford of Waterloo is recognized for its commitment to quality service and customer satisfaction, making it a preferred choice for Ford owners.
I went here for an emergency service, and was told that they would try to fit me in, but it could take 3 or more hours. They had me diagnosed and repaired just over 1 hour and at a reasonable price, minimally above the cost of parts. I would absolutely use them again, emergency or not. Thanks!
February 2024
Great service! Thank you Lonnie pope for great advice and service.Services: Tire rotations
February 2024
Speedy. Thorough, and took care of several recalls also. Great job!
