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“Went to the store for email problems, received so much quality information about why my phone wasn’t working properly. Upgraded my phone and solved all my problems! Love this team!”
“It’s good when you can sit down with someone and they genuinely want to help and Sebastian did just that and answered my son questions when he called to follow up on my order because I’m on his plan. Thank you for getting me set up.”
“Great customer service, Julie and Alondra were extremely patient and helpful. Best store nearby. Thank you so much for the help ladies! Recommending all my friends and family to shop at this store.”
“I broke my phone and had to get a replacement! Anna was very helpful and was able to explain to me my current plan and break down visually my new plan upgrade and costs. She even provided me with great deals and was also able to come out with an Apple Watch. Anna made sure everything was set up correctly and all information from my old phone was transferred to the new one. She was very kind and helpful while also taking care of other customers coming into the store while she was troubleshooting through the T-Life app to get my phone set up. I will definitely recommend this store and go see Anna!”
“The team went out of their way to provide excellent service in a timely manner and this is the TMobile store to go to in this area.Both the service rep and even the store manager who went way above and beyond.”
“Waited 20 minutes just to be told to call a number. No effort of providing information aside from just the phone number. Ozzie literally said he doesn't know anything. Complete waste of company resources to have a brick and mortar store if its sole purpose is to just call a number.”
“Had a wonderful experience at this location. ULISES went above and beyond to make my transition to T MOBILE easy and enjoyable. Great service, great deal, great people. Highly recommend!”
“Had a cable box go bad - apparently during overnight firmware update - so I went in to swap it out. They scanned it, confirmed our address and I was out the door in less than three minutes!”
“I have been to this location in several occasions over the years. In years past, the service was horrid. Not anymore.
The last few times I have been in here, I was greeted right away and treated with the utmost care. I have never felt pressured and they have gone above and beyond to make sure I get the best deal, or in today's case, accept my return without hassle.
Thank you for your help today, Alex!
A+”
“Glenn and were attentive and thorough. He spent a great deal of time to work out the issue with a new phone that I regrettably bought from an authorized dealer (instead of a corporate store). Answered all of my questions and displayed patience, professionalism, - all the things you want from a team member.
??”
“I was at this Xfinity store on August 15th at 2:00 p.m. to return equipment and was helped immediately. Fantastic service. A very positive experience. I have made appointments and visited this store 3 times. Each time I was helped immediately. If you take the time to make an appointment you will get service when you arrive. Everyone there is very friendly and willing to do whatever they can to help you.”
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“Let me just say I’m not a person that usually leaves reviews, but I had to take the time to compliment the above and beyond service that a rep called Ronaldo B. Aka Rony provided me with. Man this rep helped me so much with all the issues I had as a new customer with TMobile. I had previously gone to get 3 new phones at this other location in Waukegan, the one located in front of target. Let me tell you they lied to me all around and screwed me over with everything. So decided to go to different location @ Fountain square in Waukegan IL, and Rony on the other hand took the time to assist me with all my issues and fixing everything that the other location had screwed up bad. Don’t have the words to express how thankful I am Rony. When I went back second time I could already see how many people waited patiently just to get helped by him. I’m sure everyone else at this location is just as great! Keep up the good and hard work guys. I really hope T-mobile is treating you guys well..”