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8:30AM - 4:30PM
5N431 Railroad St Unit 1, Wayne
Post Offices
“I had an issue with few of packages saying they delivered but didn’t and Jessica helped me out went above and beyond and made sure my package was delivered that evening. Her costumer service was amazing. Very skilled and professional! Thank you Jessica for your help
And also thank you Lodi for follow up! Best post office when you have great people working to insure everything gets addressed!”
“My partner and myself went to two other US Post Office locations, Plainfield and Lisle, in which, we were told we were not able to access the passport services as a walk-in. The Warrenville Post Office both actually accepted us as walk-ins and were extremely helpful. The staff was friendly, responsive, personable, and knowledgeable. We waited for a family, who was having trouble completing the application, and the staff at the post office ensured we would get our passport that day. They took us into the passport office, even after the service was suppose to be done/closed for the day. The team handled us with care, accommodated the family before us and ourselves, and had the most amazing staff full of energetic and kind personalities. Truly, the best customer service experience both my partner and myself have ever experienced! I cannot express how grateful and appreciative we are for the individuals working on the day we stopped in. I can’t thank them enough for the hospitality and guidance offered!”
“This is probably the best USPS location I have ever used. I am an online seller, ever since I start shipping from this branch, complaint about missing packages and delays had been reduced by a lot. The staffs are organized and helpful. It’s a small place and it gets busy but they do they best they can.”
9AM - 1PM 2 - 5PM
616 E Main St, St. Charles
Post Offices
“Patrick is the friendliest and most helpful USPS employee I’ve ever met. It doesn’t feel like a typical “DMV” style environment, I’m so glad that this is the store that’s closest to me and doesn’t feel gloomy going to”
“Pernice was informative and knowledgeable about the processes customers were coming into the post office for. She was thorough in her explanation to customers and timely. I have had a great experience at this location multiple times with the kind staff.”
“On the positive side, the workers were helpful when I had questions about international shipping. On the negative side, only two employees were working in the front, and I stood in line for about 10 minutes before receiving help. In comparison to other USPS locations, I would say this staff was more polite and helpful, and the wait time was about average.”
“I love this post office and the folks who work here. I live in St Charles and go out of my way to come here; the St Charles post office is horrendous, they close during the afternoon when they want, they are rude and take forever even when dropping a simple package. Porsche and Brian are always friendly and helpful every time I come in to drop off items-which I do weekly.”
“I go to the post office almost everyday so when I say that this Post Office is one of the best in the area I mean it. The staff is friendly and respectful. They will help you out and tell you at least what you can do if you have an issue. Especially the guy that’s usually on the far left register who wears glasses when you’re looking at the counter. Staff will actually treat you with respect and they definitely don’t talk trash to customers like other USPS’s.
They have things set up so that you can use the manual scanning machine to check in your packages (if you want a receipt) and then you can put your packages on the counter all the way on the right end of the blue front counter where the counter dips a little. You will see other packages sitting there. I have never had an issue with this post office. I have never had a lost package I dropped off here. Of course you can always scan and put in the box like normal, or you can also just wait in line if your not comfortable using the manual machine. (But it does save a lot of time. Just remember that your package isn’t OFFICIALLY scanned in until it’s scanned by a USPS employee, but that’s just a legal disclaimer.)
Like I said no issues ever at this post office. Sometimes the lines get a little long but that’s only because the other Post Offices in the area are known to be awful. There should be a big difference in the star rating between here and other USPS’s. Far better than the most other Post offices in the area.
BTW; Another great location is North Aurora. If you live in the area I would try to go to either one.
One last note…(Avoid Batavia USPS like the plague. I have seen those employees get away with EVERYTHING. They are so bad I am mentioning it in another USPS review just as a courtesy, but if you want to see how hard it is to terminate a USPS employee visit Batavia post office…)
Hope this helps!!”
“I recently moved to this area and whenever I go to this post office there is only 1 lady working at the front all by herself! my father used to work in the post office & their job is super hard so therefore we should be supportive for all the postal workers who are working and treat them with respect.”
8:30AM - 6PM
202 S Randall Rd Unit B, Elgin
Post Offices
“I’m honestly surprised by all the negative reviews, as thankfully, I’ve never had a bad experience here. I’ve been coming for years, and while the queues and waiting times can be a bit long, I’ve always received excellent service from the only one teller working. The postal service clerk handles everything professionally and efficiently. The place might not be spick and span, but it’s still worth popping back to whenever neccessary.”
“Jennifer, the clerk at the Geneva Post Office went out of her way to reach out to another postal facility regarding a certified letter that was mailed to me June 23, 2024 and I have not received as of July 7, 2025. She sent at email to another postal facility asking them to investigate this issue and to reply to her email with their findings as soon as possible. Thank you Jennifer.”
“Rashmi helped me today after another women refused to help me during passport walk-in hours. Rashmi was very kind, patient and informative! I was In and out in under 25 minutes.”
9AM - 5:30PM
1130 W Washington St, West Chicago
Post Offices
“Went in to get my passport and had a great experience! The staff was friendly, efficient, and walked me through the whole process. I had everything I needed thanks to the helpful instructions ahead of time, and the appointment went smoothly. Super impressed with how organized and quick it all was—thank you!”
“Jessica was FABULOUSLY helpful. I was worried about shipping a flute and she was so calm and quick to help me with a smile and patience explaining the different shipping options. If all postal workers were positive/cheerful/ready and helpful like her- so many people would find themselves walking out with a smile each time they went to USPS.? ???? 5 stars, because this is the best service I’ve ever received at any USPS.I don’t remember names easily, so I went back in to see her name tag as she helped someone else in line. I hope her boss knows what an asset she is to their facility- she had a warm welcome for everyone who passed through the door, as the sole front desk employee this Friday afternoon.THANK YOU TREMENDOUSLY JESSICA, for helping me get a package ? on its way to NJ. ?? I’m so delighted I went to this post office today! ?”
8:30AM - 6PM
2670 W Lake St, Hanover Park
Post Offices
8:30AM - 6:30PM
500 N Randall Rd, Batavia
Post Offices
“I had an excellent experience at the Batavia USPS office while getting my passport. Ronda, the clerk who assisted me, was absolutely fantastic! She was professional, knowledgeable, and incredibly patient throughout the entire process. She took the time to ensure all my documents were in order, answered all my questions with a smile, and made what could have been a stressful experience smooth and hassle-free. Her friendly demeanor and efficiency truly stood out. Thank you, Ronda, for your outstanding service! I highly recommend this USPS location for anyone needing passport services.”
8:30AM - 6PM
115 E Irving Park Rd, Streamwood
Post Offices
“Went in with my grandson for finger printing and Britney, the young lady at the counter , was extremely patient, friendly and helpful! Not to mention funny and with great energy. Super good experience and very quick.”
“I think the people complaining about their mail are shouting into the wind. There are always complexities with sending letters and packages, and people love to complain. I would just like to say everytime I go to this post office there are a number of kind, helpful, friendly ladies who take care of me. I don't know what else this location is supposed to do. They can't control all the mail from all over the world. Thank you kind ladies of the Carol Stream Post Office.”
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“This is the best post office around! The employees are so friendly and helpful. They are also fast and efficient. I’ve never had a bad experience at this location.”