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“Maria met us at the door and asked if there was anything in particular we were looking for. We said we weren’t sure yet and just wanted to look around. She was never pushy, just checked in on us once She said she’d take your time and I’ll be around if you need anything. We ended up finding the perfect couch and she helped us through it all. Excellent customer service all throughout!”
“Very helpful staff (especially Anna) took plenty of time with us helping decide on a new mattress. The team also matched the same discounts as the brand’s own website. Thank you!!!”
“I bought two mattresses and an adjustable base from them. The employees were great, they showed me all the beds and answered all my questions. Purchase, delivery, and installation all were painless. I'd definitely go there again.”
“I was greeted immediately upon entering the store and once I told the manager what I needed, she educated me about the different products that would be best for me.”
“Sales team, logistics and delivery team all worked hard for us to get what we needed. Very pleased with our purchase and the whole customer service experience. Great store!”
“I just want to thank Tim and Wally for a great experience. Tim made my purchase easy with his professionalism and courtesy. I want to thank Wally, for his leadership in helping with a returned item. The customer service was outstanding. I would highly recommend you to go to this Mattress Firm. I had one of the best nights sleep in along time. I love their products.”
“I just purchased a mattress, and other items from Mattress Firm, and my experience was delight. I must say I didn’t want to leave. Outstanding customer service and knowledgeable of the
Product. Angel and Debra receive a 100 percent from me. Thank you, ladies. A great duo.
Barbara”
“The staff delivered excellent customer service, especially Brandon. He was responsive to my requests, expedited the sale, helped load the recliner chair, provided instructions, and I’m a pleased LazyBoy customer.”
“Simone is amazing... From the moment Mom & I walked in. She's the perfect example of customer service at it's best. She helped Mom pick out the perfect chair lift. And went above & beyond with helping with marked down stools that was still boxed up and saved the day by putting sold on chairs I wanted that customers was sitting on looking to purchase.. I will definitely shop there again ..... Hopefully I'm privileged enough to have Simone assist me again.”
“Francois was very helpful and every time I changed my mind or asked questions he was attentive. Since my mom could not be there to sample the mattresses he made sure I was satisfied with my final pick and even pulled out the tape measure so I was sure of the box spring height. He was very empathetic with my situation and the story behind my purchase. It meant a lot to me to have that type of service. By the way she loves the mattress and the height was perfect. Thank you!! ?”
“Buy a new mattress here eeverytime the family needs one and this time i splurged a bit. Got the black royal and thanks to financing, i got myself a new Cadillac of beds. Thanks mattress firm.”
“I newly moved here with my husband and I visited to buy a king mattress. Ben guided me through all the different types and firmness of the mattress. He recommended me to actually lay down and feel the difference of how I feel on my back because I am a back sleeper. Ben also showed me all the base systems. He was very quick in the process of purchasing which I loved. Lastly, he was really kind(:”
“Mike was extremely friendly and helpful when we were picking out our new mattress. I would highly recommend going here for your mattress search. We learned a lot about different mattress and found exactly what we liked.”
“We needed a mattress fairly quick and Mark Z. at the Downers Grove store was amazing. He listened to our needs and was able to get us what we needed. I would recommend.”
“I fully and highly recommend Creative Covers, Inc. We were referred to this company by a family friend who has impeccable and trustworthy taste, and this company is another example of this. Creative Covers was easy to work with, communicated frequently by email throughout my research process, and asked clarifying questions when needed. I, and myself alone, made a significant error on the measuring and they were gracious and ABOVE AND BEYOND HELPFUL in taking the cover back, fixing it, and that to me is the essence of an amazing company- above and beyond when it comes to customer service. As I started with, I fully recommend this company to anyone looking for a high quality, superior-looking and fantastic cover for outdoor furniture. 10 out of 5 stars.”
10AM - 7:30PM
5725 LaGrange Rd, Countryside
Furniture Stores
“The salesperson was very helpful and the delivery men were nice, respectful. Great job! I would definitely recommend American mattress to my friends and family if they're looking for that product.”
“Have bought quite a few pieces from China Furniture Online. I am so glad I learned of this company. Personal help is only a phone call away. Everything I've bought has been exquisitely wrapped for shipment and arrives safely and when I open the package the items look even better in person!”
10AM - 5PM
9500 W 55th St Suite A, McCook
Furniture Stores
“We bought three pieces of restored vintage furniture from here after waking through their Chicago area warehouse. They worked with us to get what we wanted and they even modified a headboard to increase its height to work with our setup.The restoration work was speedy and quick, and the delivery was the epitome of professionalism.We would do business with them again in a heartbeat.”
“I had the best experience at Steinhafels! We just moved here from Maryland and needed a sofa for living room. Tim Deignan was awesome! He was professional and helped me not only select the perfect sofa but also a rug and fabric for a custom made ottoman. Tim never rushed me and took the time to move things around so I could get the feel and look of the selections! I would definitely recommend Steinhafels and will seek out Tim for additional purchases! Thank you Tim!”
“The customer service was everything. Eddy was very helpful and patient with helping me pick a couch. When it was delivery time, the couch was extremely too big. I suggested just sending it back and coming to pick something else. The delivery guys refused to give up and did everything in their power to get the couch in. Service 100/10”
“Finding a new bed can be very stressful but this experience was stress free and this mattress firm was so welcoming and accommodating.
If you need a new bed please stop mattresses firm in Glen Ellyn!!”
“Product I ordered won't be delivered until later in the month but the sales experience overall was excellent. Very friendly, engaging but not high pressure. Store was clean. My first visit here so plan to return when I have new sales needs.”
“Our experience was absolutely wonderful, the sales staff understood their product, options and they were more than competitive in pricing. Courteous, knowledgeable and pleasant all without any pressure. I would recommend them.”
“09/19/2024
The Manager at the Bridgeview IL store was very knowledgeable on the pool products she sells. I was specifically looking for a 2-speed, 1-1/2" water input/output pool pump to replace my old one that, had broken down due to old age and I gave the specs equivalent to the previous pump I had. She found me an upgraded version pool pump that I had needed and then everything worked out great after that for these past 3 months using this product even, for the value of the money I paid for. Thank you, to that manager. :) (09-19-2024). ~ Derek D. :)”
“I absolutely adore this place! Every single associate is friendly and helpful. Claudia at the jewelry counter always greets you with a warm smile and steers you in the right direction for the best finds. Genuinely this is my favorite store, I highly recommend coming here!”
“Sabrina was very helpful when we were in. Very nice solid wood furniture and American Leather and Smithe by Berne products.I would definitely revisit for future purchases!Great Clearance area too!”
“Best furniture buying experience ever, no car sales, no pressure and so many payment/finance options. Carmen was phenomenal ? I just relocated from out of state and needed furniture ASAP without all the hassle. If you need any furniture go to this location and ask for Carmen. You wont regret it and be in budget!”
“My husband and I purchased an outdoor dining table and had a great experience with Ken. He was incredibly knowledgeable and helpful. I'd highly recommend to ask for his help when visiting the store.There were a few moments the manager was a bit condescending towards him, which I didn't feel was appropriate in front of customers. My advice to management would be to keep frustrations behind doors, not in front of customers. :)”
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“Heather, who works in the check out lane, is one of the nicest employee's I have ever met! She was a great help to my cousin and I. My cousin forgot her phone in the check out lane, Heather noticed and put it at the service desk for us to come back and get. When we came back in she knew what we were looking for. Heather has a great personality, energy and is overall such an amazing person!! thank you Heather!!”