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“It was time to get a new phone, 6 years plus, taking longer to charge and slow, and happen to stumble on this excellent Verizon store in Glen Ellyn on Roosevelt rd. next to Chase bank.
Couldn't be more happier with Jon helping me out.
Jon was very knowledgeable and answered all my questions patiently.
Having an older phone with heavy use, during data transfer, my messages didn't transfer first try.
Jon was not fazed but determined to get my messages transfered.
It took a solid hour but he never gave up.
Completely successful! Completely amazed!
I also noticed during the first transfer, it got busy in the store.
Never with a look of rushed, he bounced around helping each customer, solving problems, making sales with patients and ease.
This is the Verizon store you want to do business with and no doubt, if you get Jon to assist you, you will be fully appreciated and satisfied.
And don't wait as long as I did to shop at this store...”
“Decided to get a new phone. Went with the galaxy s21. They told me it was out of stock and would ship on August 6th. A few days later, I got a notice that the phone had been shipped. The staff at the store were friendly and courteous and made the switch neatly effortless.”
“Krissy is a fantastic employee. She spent a lot of time helping get my new phone up and running and explaining how things work. You are fortunate to have this outstanding employee!”
“I was having trouble setting up my new phone. I finally ran into Jack today. He said time me and by my count 81 seconds later my email was fixed my display was fixed and my settings were all properly adjusted! It’s been more than easy working with Jack. I’ve noticed another review said this store is unique to all of the rest. That is definitely a true statement. I hope this review reaches the top so if someone is deciding on what Verizon to shop at they will come to this one! Jack is EXCELLENT!”
“Faviola was so pleasant and helpful to work with. I truly felt like she was striving to obtain the most cost-efficient option for me and really cared about making my transition to a new phone as smooth and efficient as possible !”
“I have a very good experience at this store I go there for the phone upgrade and frady helped me to choose the best one in very good price. Thank you for the good customer service.”
“Came to this store because it was in between elderly relatives and myself, both coming from about 25 miles. They needed help with correcting the rip off phones and service they were scammed into buying at Sam's Club in the Midway area. Victor S assisted us with great professionalism, patience and understanding. After about 3 hours and Victor making multiple calls to T-Mobile customer service (which I was on the phone with for 3 hours the night before trying to clear up the mess), Victor got everything rectified and even was able to get them a credit for what was claimed to be an unpaid first billing. Victor is such a great example of what customer service should be! Give this guy a well-deserved raise! Thank you, Victor! You are great!!!”
“Boost mobile is definitely the way to go ?. I was giving some helpful saving information by an amazing staff, that help me save on my phone plan. And when I tell you it is a HUGE saving. Thank you Boost Mobile for having the best phone plan amoung all. Boost Rocks ?.”
“I stopped in this store because my phone wasn't working after leaving another MetroPC. Thanks to Vzma and her colleague, they figured out the problem and got my phone working! They both were so nice and took the time to figure out the issue. Thank You!”
“Had a problem with one of my phone lines and Marco was great! He was patient and explained the issues clearly, got our problem resolved quickly. We will return to him again. Highly recommend!”
“BTI Communications Group was phenomenal to work with on our new corporate (Cook Media) distribution warehouse in Elgin. David and Adam are true experts in their field—they not only installed our access control, interior - exterior cameras, and intercom systems with speed and professionalism, but also problem-solved many of our security questions to make the system as efficient as possible. Even when challenges came up, they responded quickly and kept operations moving. They also returned to train our staff, so we felt fully confident with the new system. It was truly a pleasure working with BTI Communications Group, and I highly recommend them to anyone needing top-quality security solutions and outstanding service.”
“I had accidentally downloaded malware onto my phone came into the store and the manager Charles was able to help me right away they didn't make me feel embarrassed about the situation they were polite and professional.”
“First time at this location. The service was awesome. I would give this store more then 10 rating. I was assisted by Daniel, Asst. Manager and Melissa, RSR. I'm thrilled that I was able to get a new table.”
“I just want to take a quick moment to say thank you to all the store representatives that work at this location. They all have been very helpful. I had to come to this location because the store in summit did not want to help me exchange my phone under warranty. I called and they asked me to come in and they assisted with me my warranty exchange right away! Thank you all for your service. It is very much appreciated.”
“I came in with a new phone & needed everything transfered over from my old phone.Elija was awesome!! He explained everything to me. I would highly reccomend him.”
“Jocelyn excellent customer service at the T-Mobile 57th Harlem in Summit! Helping customers with their phone needs
diligently and keeps the line moving, so everyone gets help”
“Lady who works there is awesome.. we're deaf and we told her that we can't hear.. she understood and helped us. Thank you Ms. For your time to help us with anything.”
“Just wanted to let you know that your employee Faraj is a terrific employee which has taken a lot of time out of his busy schedule to help me with problems on my phone. All of your employees could learn from him.”
“Went in to inquire about switching phones, DJ was really helpful and informative. Didn’t try to push anything on me that I didn’t need and I was appreciate of that”
“I had some bad experiences in the past, but Milly completely changed that at T-Mobile. She went above and beyond my expectations. From the moment I walked in, she was professional, patient, and genuinely cared about helping me. She took the time to explain everything clearly and made sure I felt confident with my decisions. I left extremely satisfied with her service. If you want outstanding customer care, ask for Milly!!!!”
“Do yourself a favor if you need anything from t-mobile go to this store. The manager Sai was excellent. Single handedly destroying the stereotype of T-Mobile costumer being incompetent. Thanks for helping my mother and I Sai!”
“I've been to this store twice. Each time it was the perfect customer experience. Very friendly and knowledgeable staff. Whenever I need to exchange Xfinity equipment, I drive out of my way to this location because they offer the best service.”
“I picked up a router in store and Tammy expertly answered all my questions, helped me understand the plan, and got me through the whole process in under 5 minutes.”
“I went in to get help activating one of my phones. After few days trying with customer service at home i decided to go the store to see if some one can help me in person. Some guy attended to me at first but walked away and I couldn't find him anymore. Than this gut Jaime stepped in and took over. Very nice very polite and very patient with me. Then boom my phone was activated. I was so appreciative to Jaime. Thank you”
“Went in with a messenger and other issues on one of our phones, a gentleman named Solo that works at this location went threw the phone cleared it up and reset the items on the phone excellent service.”
“After having a HORRIBLE experience at the Oakbrook location, I went to Elmhurst hoping for a better experience. They helped with my issue. Thanks Verizon for not disappointing me twice.”
“Joshua was absolutely knowledgeable, an advocate, above and beyond helpful! The offshore customer service literally spelled my name incorrectly 12 times over the phone. Internet would not connect and went into the store to discover it had been spelled 2 times wrong on my account along with the email completely wrong. Joshua did all the tricks to get the account back in order, and equipment provided. A tech was needed for install which come quickly and also did a great job. Folks should just be guided to the stores where quality care is provided because the offshore reps are only reading AI screens that truly create an incredibly frustration situation.”
“Received great customer service from Wilson very friendly and welcoming. Had so much patience with my husband and I especially with our 2 yr old. He was able to help us make a switch to Verizon go really smoothly with 6 lines.
Thank you and we appreciate all your help. Highly recommend this location.”
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“I want to give a huge thank you to Jamie Heitner, Assistant Manager, and David Collado, Retail Specialist, at the Willowbrook Verizon location.
I placed an online order with Verizon, and the order went through successfully. My phone numbers were also successfully ported over to Verizon. The problem started when Verizon required me to be verified before I could pick up my order. Despite the fact that I was physically standing inside a Verizon store, Verizon was unable to verify me.
Because my numbers had already been ported, I was left without phone service. I spent hours making multiple calls to Verizon’s fraud department, porting department, and customer service, but nobody was able to resolve the problem. I was transferred between departments, had calls ended, and repeatedly sent to someone else without anyone actually taking ownership of the situation. My numbers were essentially stuck in limbo, and I couldn’t even get them ported back to my previous provider.
The situation also caused me to incur additional expenses. I had to go to Walmart and purchase a $80 phone simply so I could make calls while I was without service. When I eventually went back to my previous provider, I also lost a promotional line, which caused my monthly bill to increase. On top of that, I had to pay $75 in activation fees for temporary lines just so they could attempt to get my original numbers ported back.
After everything I went through, I was extremely frustrated and was honestly ready to leave Verizon altogether.
That’s when I went into the Willowbrook Verizon location, where Jamie and David stepped in. They showed an incredible amount of patience, professionalism, and determination. They took the time to actually work through the situation with me and ultimately helped get my numbers back.
They also witnessed firsthand the problems I was having with Verizon’s phone representatives and how difficult it was to get anyone to actually help instead of transferring me from department to department.
Jamie and David are the only reason I chose to stay with Verizon after this experience. They went above and beyond when they could have easily told me to call another department like everyone else had.
Verizon’s process failed me at multiple points and caused me unnecessary stress, loss of service, and additional expenses. But Jamie and David did not fail me. They took ownership of the situation, treated me with respect, and actually helped solve a problem that multiple Verizon departments could not.
I sincerely appreciate both of them and believe Verizon should recognize employees like Jamie and David. They turned an extremely frustrating experience into the reason I decided to remain a Verizon customer.”