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“Elia, the Mobile Expert at this location, was extremely helpful at resolving an issue which I am extremely grateful for. She did an amazing job helping me navigate the customer service line and she really knew her stuff. 10/10”
“The team went out of their way to provide excellent service in a timely manner and this is the TMobile store to go to in this area.Both the service rep and even the store manager who went way above and beyond.”
“Maguel helped my handicapped niece and I get her a new phone. He could not have been more patient & helpful. The store is not wheelchair accessible so he had to help us outside of the building. He was incredibly kind and knowledgeable.Thank you, Maguel”
“Went here after my phone had a malfunction and stopped working. Chris Kline was incredible! Did everything he could, and more, to help me leave the store with all my phone-related problems sorted out. Fantastic experience!”
“Thank you soooo much Rafael! Your service was impeccable! I went into the store (Waukegan-Fountain Square) with a damaged/green blinking screen and with his skills, he was still able to transfer all of my data over! I couldn't believe it! Blessings to you Rafael!”
“We came in to sign up for new service it was a fantastic experience. Deandre broke everything down where we could understand what we were getting. He made sure we were all taken care of. Plus I loved how he cared for my new Naval graduate son. You all were awesome. Thank you so much”
“I came in yesterday asking about a promotion I saw on tv. The staff were incredibly helpful and thorough in explaining the ins and outs of the offer. There was no sneaky fine print, and they were super friendly and polite. I left very happy. If you are a polite, reasonable person, you can expect to have a great experience.”
“I dealt with Daniil one day and Alex when I came back the next day. Both of them provided excellent customer service!! Daniil answered most of my questions about switching my mobile service and Alex took care of the switch when I came back. Alex was super patient and helpful with the long process of switching me to a new phone. I hate switching phone providers but these guys made it painless.”
“Went in to pick up an online order. Staff was attentive when I walked in and helped me right away. This was my second time here. The first time, the store was very busy and we still received good customer service.”
“My Spanish-speaking mother came to the store last night, but unfortunately no one there was a Spanish speaker. My mom called me over the phone so I could help her translate. William with great pleasure took over my call to help my mom out. He was so patient and helpful to walk us through all the steps to help her activate her phone. He even stayed after close to help with our needs. Definitely would recommend this store and being assisted by Mr. William! ?”
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“The manager Alondra is very awesome and her staff Jaime, Karla & Julie are helpful. They are very professional and passionate and they are most of all very patient with their customers, they go above and beyond and they’re honest about their pricing unlike Boost down the road.”