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“Went to the store for email problems, received so much quality information about why my phone wasn’t working properly. Upgraded my phone and solved all my problems! Love this team!”
“It’s good when you can sit down with someone and they genuinely want to help and Sebastian did just that and answered my son questions when he called to follow up on my order because I’m on his plan. Thank you for getting me set up.”
“Great customer service, Julie and Alondra were extremely patient and helpful. Best store nearby. Thank you so much for the help ladies! Recommending all my friends and family to shop at this store.”
“The team went out of their way to provide excellent service in a timely manner and this is the TMobile store to go to in this area.Both the service rep and even the store manager who went way above and beyond.”
“Went in to trade in phones with my family. We ran into some issues as everyone couldn’t be here all together. Alex & Mike were super helpful in onboarding us with new phones & trying to troubleshoot some authorization issues we ran into. Overall everyone was very knowledgeable & attentive!”
“Some of the most knowledgeable staff I have ever met at any establishment. Adrien was super helpful and made sure my family and I’s phones were all transferred properly, even with a couple of extra complications we threw into the mix.”
“We were in the Gurnee store @ 6557 Grand Ave on 5/25/2026. Samantha helped us with an email issue we both had on our phones. She was kind and patient and corrected our issue quickly. Now that’s good customer eat service.
2 seniors who struggle sometimes with technology”
“For 4 years I have been an extremely satisfied customer! They notify me when they’re updating their services, help replace outdated devices for free, and each year when I need to renew my subscription, they do everything to give me a better monthly deal! And I never have to ask!”
“My 90 year dad was having an issue with his iPhone. We went to Best Buy and were told that we needed an appointment and it would be 3 hours. We decided to go to Verizon. They took a look at it immediately and fixed it on the spot and didn't change a dime. Thank you!”
“Specifically leaving this review because of Alex who helped me upgrade my phone and plan today. I had a terrible clown fiesta of an experience with a third party Verizon retailer in Kenosha. Hours of my time wasted later, I came into this Verizon location and he fixed everything very quickly, in the least painful way possible. A super competent, delightful customer service human - give that man a raise.”
“Made an appointment for 4pm and was helped right on time. The staff member helping me was Tiff. Explained my 10 year old cable box might have died on me as the TV and DVD player still respond, but the TV isn’t receiving the cable connection. Cords also appear to not be chewed or damaged anywhere that I can see. Tiff gave me a spare coaxial cable and power adapter cable in my bag along with the new box and remote, just in case. Got home and hooked all the old cords to the new box. Nothing. Started to feel defeated, gonna have to try for a technician to visit on Monday. Came back later in the evening, decided to switch out the new cords since why not? Since the old coaxial cord is hard screwed into its place near the wall and harder to reach, I thought I’d try switching out the power adapter with the new one. THERE IT IS! then it was just setting up the new remote! Easy! Had Tiff not given me those cords my mother still would not have TV. She was so happy she cried tonight. This is for Tiff/Tiffany, Thank you so much!!”
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“I walked in today with great service by young gentlemen named Romeo he definitely broke it down step by step on the service I wanted . Very professional and well spoken . Very recommended location”