“Had a bad transponder key, called Northgate True Value! First, the lady who answers (who I now call the 'Bright One') was so bright and cheerful! Too sweet of a lady. She passed me to Dave who, after conversation, said he could help me with a high percentage of being successful! I went in and he was amazing and went well out of his way to make sure he was able to cut and program the key for me! What an amazing experience for me this morning! Thank you Dave and The Bright One for all your help and positivity! Be blessed!”
“I like Harbor Freight. They actually have some of the best customer service around. No one cares about their customers,Anymore, but it seems like harbor freight. Goes out of their way to make the customer happy and want a person to come back. They are one of the only stores that actually want you to come in and shop around. They actually want you to walk around and buy stuff instead of do it online. Maybe while you're there, you can walk around and buy something you didn't even come in for !! I do wish they were more fair to the US. General toolboxes and would start delivering them. I also feel like for the insider track people. Once they start doing free delivery for the insider track, their business will explode. And I do wish their boxes paint was a little thicker, but other than that I love their Icon tools and their toolboxes. I also been trying to contact someone with a great tool idea.If anybody could get back with me from HarborFreight, it would be much appreciated. Look what I did to my tool box . I wish that had more color options. But then again I don't because now my box is 1 of a kind.”
“Had a fantastic trip to the Anderson Menards. Chase, and Raylynn were absolutely fantastic with their customer service. And the two carryouts working Corey and Cannon were fantastic as well.”
“My husband and I are always so impressed every time we come visit this store. First of all the parking lot is always clean with no carts in the lot. When you walk in I’ve never not been greeted by an employee, who always asks if there is anything they can help with or help you find. The store has always had the products I’ve needed, which are easy to find because everything is very clean and organized. Check out is always a breeze. There is another hardware store on this side of town that I’m so happy I’ll never have to visit again! Thank you to the manager and employees for running a great store!”
“They have a bit of everything. I find the employees to be very helpful. So far they gave had everything I have needed! The installed my carpet and did a great job.”
“My husband and I live about 25 minutes away, but after having poor experiences at another Lowes location in Indy, we decided to make the drive to this location. We have have been Lowes customers for years and recently moved to a new house and have needed to do lots of work, so I'm glad this location has everything we've needed and the customer service has been amazing every time we've visited. It's a plus that Lowes allows dogs, so it's also a great way for us to socialize & train our dog while getting things done too.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.