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“Ask to have Brian help you. It seems the staff is generally new to xfinity. Brian helped a few of them while setting me up w/mobile service. Brian is busy as he didn't return my 2 phone calls for his help before visiting in person. Brian's been there 3 years and has complete knowledge of how the service works. He will tell you the complete downside to the different options that the sales force is trained to be vague on, which you will discover after signing up ... typical of today's service industries. Thanks Brian.”
“David helped us today and was extremely helpful! He made sure we got the best deal possible! He was kind and pleasant to work with! He gave us great deals on our phones and a new tablet and even lowered out monthly rate in the process. He made the process simple, quick, easy. Couldn't ask for better help.”
“Went over here today, drove from Lafayette to see Alex. He is one of the most experienced sales associate I’ve ever had. Helped me setup my business account and found me the best deals and made the process very quick and easy.”
“This is the best T-MOBILE store with a great staff. Kole helped with an old issue of trying to get on the T-MOBILE app. Finally!!! He worked very hard with customer service to get me set up. Something no one could do! Helped us with new phones. The entire staff was ? great. Thank you so much!”
“Finally made the switch to TDS Fiber, nice, clean and easy install with fiber optics. Their technician Michael was outstanding. Everything worked perfectly and was up and running in no time. Wish we had this type of internet service back in 2004. It's day one, but I would recommend it if anyone is looking for a change away from Spectrum and it's a ailable in your neighborhood.”
“Very friendly staff. Very busy location, sometimes there's a long wait. I suggest going online to Verizon and schedule an appointment, if you don't have a Verizon account you can schedule as a guest.”
“Aiden did a great job at helping me fix my phones with mixed esims. He was attentive and solved my problem. There are a lot reviews talking about lack of service or capabilities. T-Mobile Authorized Retailers are not the same as official T-Mobile stores and may have some limitations that only T-Mobile themselves have to handle.”
“I will miss T-Mobile but for now I have to sacrifice. I went in to pay off my phone and Gina helped me. She was so nice and I know she was there all day because my sister went in the morning & had her as well. Gina was super helpful to us both and did not give us a hard time for leaving. Makes you want to come back because the service has always been great! Online and in person.”
“They have helped me greatly every single time I’ve been in. I was on the hunt for a specific case for my 15 plus and they helped me get it delivered to my house in less than three days. Highly recommend this store”
“This team is really helpful. I wrecked my phone on my way to catch a flight to Indy from Denver and it ruined my day. Zion was really helpful when I wanted a Pixel phone but had no means to find out what store I could find one at. I had to wait for a ride and felt very welcomed. Overall really impressed with the customer service.”
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“Had a great experience, a young man named Gabriel was very helpful and friendly. He easily took care of what I needed to do and offered to help me with other things I need while I was there.”