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“Aiden did a great job at helping me fix my phones with mixed esims. He was attentive and solved my problem. There are a lot reviews talking about lack of service or capabilities. T-Mobile Authorized Retailers are not the same as official T-Mobile stores and may have some limitations that only T-Mobile themselves have to handle.”
“Erin at Verizon is truly exceptional. From the moment I walked in, he was professional, patient, and genuinely kind. He took the time to explain everything clearly, made sure I understood all my options, and never made me feel rushed or pressured. What really stood out was how much he cared about making sure I left happy and confident in my decision.
Erin went above and beyond for me. He knowledgeable and has amazing communication skills. He absolutely deserves to be recognized. Verizon is lucky to have someone as dedicated and outstanding as Erin on their team. Keep him !!”
“Anthony, the store manager at T-Mobile, was super helpful and made the whole process quick and easy. He helped me get a new phone and set up internet service without any hassle. Great customer service and very professional!”
“This is the best T-MOBILE store with a great staff. Kole helped with an old issue of trying to get on the T-MOBILE app. Finally!!! He worked very hard with customer service to get me set up. Something no one could do! Helped us with new phones. The entire staff was ? great. Thank you so much!”
“I’ll be honest, I have not been thrilled with the company, but this store is incredible! Super helpful both times I came in, and I don’t remember the name of the gal who helped me last time, but today Keeley helped me and she was awesome. Highly recommend, went above and beyond”
“Very friendly staff. Very busy location, sometimes there's a long wait. I suggest going online to Verizon and schedule an appointment, if you don't have a Verizon account you can schedule as a guest.”
“They have helped me greatly every single time I’ve been in. I was on the hunt for a specific case for my 15 plus and they helped me get it delivered to my house in less than three days. Highly recommend this store”
“This team is really helpful. I wrecked my phone on my way to catch a flight to Indy from Denver and it ruined my day. Zion was really helpful when I wanted a Pixel phone but had no means to find out what store I could find one at. I had to wait for a ride and felt very welcomed. Overall really impressed with the customer service.”
“Upgraded phones and watches last week. Store rep was pleasant and helpful. They only had 1 watch in stock. Been trying since last week to get the other watch. Hopefully that was resolved today. Loving the new phone”
“Alex at the 86th street store is AWESOME! He went above and beyond trying to get our address fixed in the system. Got internet and tv but ended up canceling the tv service the next day because it was crazy slow and don't like the guide. Went back to YouTube tv but kept xfinity internet. Give the guy a raise, he's great on customer service! Downright good human too, he was feeding the homeless on Christmas day.”
“Ask to have Brian help you. It seems the staff is generally new to xfinity. Brian helped a few of them while setting me up w/mobile service. Brian is busy as he didn't return my 2 phone calls for his help before visiting in person. Brian's been there 3 years and has complete knowledge of how the service works. He will tell you the complete downside to the different options that the sales force is trained to be vague on, which you will discover after signing up ... typical of today's service industries. Thanks Brian.”
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“Went over here today, drove from Lafayette to see Alex. He is one of the most experienced sales associate I’ve ever had. Helped me setup my business account and found me the best deals and made the process very quick and easy.”