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“Great experience! Kristal and Sebastian were a huge help in getting my phone set up and everything squared away with my account. I went over to the Lafayette Rd location to get help with setup and they seemed annoyed at my request. They tried to upsell me and I left. Here, I felt like I was having a friend help me out with something. Could not recommend enough!”
“10/10 recommend. I was having some issues regarding a trade in, and the manager Jakeb was more than helpful. He seemed like he genuinely wanted to help solve the issue, and took a lot of initiative to help me solve my issues.
I left a very happy customer, and I would TRAVEL to a store that he worked at to keep such service. Good job Verizon.”
“Anthony, the store manager at T-Mobile, was super helpful and made the whole process quick and easy. He helped me get a new phone and set up internet service without any hassle. Great customer service and very professional!”
“I love the team at this store they are always so nice when we’ve stopped in. They were incredibly accommodating when we first signed up helping us keep our kids entertained as the original process can be somewhat lengthy. Definitely recommend Tmobil and especially this store!”
“Very friendly staff. Very busy location, sometimes there's a long wait. I suggest going online to Verizon and schedule an appointment, if you don't have a Verizon account you can schedule as a guest.”
“Absolutely excellent experience, better than all of the ones I’ve had at the Plainfield location. Zach was friendly and ready to help me right away. He made it super easy, and got me in and out of there while still doing a great job. Will definitely be coming back to this location, thank you, Zach!”
“I would recommend this location and staff to everyone!! We recently switched from AT&T to Verizon and it was a seamless transfer. Ryan, Brian & Keith were very helpful and amazing to work with. Very happy with our new devices & service!”
“Michelle was working by her self in early morning of 8-10-2026. I didn't wait long. She went over and beyond for her customers service by replacing a sim without question to fix my elderly friends phone I brought in for her. All 3 other times I've brought it there has been a 45 min weight or they were rude and I left. Decided to come back one more time and then the perfect person was the only one in the store helping everyone out ... Thank you so much Michelle for making my day today easier. Your so awesome at your job, kind customer service is what people should get every time. I love your how can I help attitude not just with me but the other two customers you were multi tasking to help everyone. Exceptional job.
Regards, Christina visiting T-Mobile for friend Sherry”
“Amazing people. They let me get in last minute before store closing and were quick efficient and friendly…Really happy with the service…Appreciate the help and recommend to everyone”
“JoJo was amazing!! She was able to get into my old iPhone without being able to see the screen after it was broken! So very very helpful and delightful to work with.”
“I went to the store at 5 o’clock Sunday one hour before they closed. All of a sudden they got bombarded with customers and there was only two people working Raj and Brian. Raj was helping multiple customers at one time and I arrived with numerous issues. Raj went above and beyond to resolve all of my issues despite the fact that it was time for them to close and the store was full at one point. Brian then helped me to make sure my laptop could connect to my phone’s hotspot. They helped me with two phones, exchanged my router modem and made sure I was back up and running since I work at home. Before going to the Avon store, I spent hours on the phone with Xfinity who told me my router was not the issue. They said a technician could not correct my issues for over a week because it was “outside my house”. The Avon store reps saved the day.”
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“My husband and I needed to trade in our 7 year old phones, and Murphy helped us get a new iPhone 17 and a Samsung Galaxy S26 without any problems. He was knowledgeable, helpful, and made the transition quick and easy. Thank you for your help. We’ll be back.”