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“The Heartland Branch is the most welcoming branch I’ve ever been to! All of their employees are so friendly and make you feel that they really care. Especially that Kiaira, she’s a hoot!”
“Called this am to set up an appt for my daughter opening her first account. I was greeted and taken care of by Keila Mason. She set up my appt. Kept in touch throughout the day. And then rescheduled for me by email. The same day. And still got me in.
She made us feel comfortable. Explained everything, and bc of that. We will be back and her dad will be too. Ty Keila!”
“I’m not sure why all the bad reviews. I use 5/3 bank for a small business cash deposit, mobile check deposit. Everything when fine. After a 4 hour job outside, walk in and made a deposit, the teller noticed my voice was little dryer than normal. She brought my helper and i waters . After a couple months , though I would try to get pre- approval for a home. Walked me through every step, now I’m moving to Florida. Will bring over may the rest of the the house hold money there. . .”
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“Hannah is amazing and goes the extra mile to assist customers. She's always friendly and no matter how busy they are she is so positive and her energy lights up the bank .”