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“We had an outage problem in the afternoon. The technician came the next morning and it was resolved quickly. Technician was very knowledgeable, nice & helpful. Great office staff and technicians. Highly recommend!!”
“I love T-Mobile, but I prefer online services better than going into a store.Because you get better customer service instead of somebody just trying to make a commission it seems like”
“I will miss T-Mobile but for now I have to sacrifice. I went in to pay off my phone and Gina helped me. She was so nice and I know she was there all day because my sister went in the morning & had her as well. Gina was super helpful to us both and did not give us a hard time for leaving. Makes you want to come back because the service has always been great! Online and in person.”
“They have helped me greatly every single time I’ve been in. I was on the hunt for a specific case for my 15 plus and they helped me get it delivered to my house in less than three days. Highly recommend this store”
“Sam, the customer service rep at the W. Washington St store, was very helpful. She was knowledgeable and patient and addressed all my concerns/questions in a professional and understandable manner. Thank you!”
“Very friendly staff. Very busy location, sometimes there's a long wait. I suggest going online to Verizon and schedule an appointment, if you don't have a Verizon account you can schedule as a guest.”
“Had a great experience, a young man named Gabriel was very helpful and friendly. He easily took care of what I needed to do and offered to help me with other things I need while I was there.”
“Ask to have Brian help you. It seems the staff is generally new to xfinity. Brian helped a few of them while setting me up w/mobile service. Brian is busy as he didn't return my 2 phone calls for his help before visiting in person. Brian's been there 3 years and has complete knowledge of how the service works. He will tell you the complete downside to the different options that the sales force is trained to be vague on, which you will discover after signing up ... typical of today's service industries. Thanks Brian.”
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“David helped us today and was extremely helpful! He made sure we got the best deal possible! He was kind and pleasant to work with! He gave us great deals on our phones and a new tablet and even lowered out monthly rate in the process. He made the process simple, quick, easy. Couldn't ask for better help.”