Auto Parts in Carmel, IN

“My 2011 car was smashed, back corner... and Touch 'N Go did an exceptional job in doing best-value repair. Really, it is better than I'd imagined possible. Chris (owner and repair expert, I do believe and Sue, office manager/customer service could not be better, based on my experiences. I think over the years, this is my third experience there (okay, doing my best).”

“I had a stereotypical 'Monday' today. NOTHING was going right and I discovered the battery in my truck was dead. HUGE thanks to an incredible manager, George, at AutoZone on Rangeline Road in Carmel for going the extra mile in installing my new battery (which was not easy!) He has a great 'can do' attitude. I watched him help several other customers while I was there. AutoZone, George is the reason I am a customer for life, especially at this particular store. Thank you, George!”

“I can’t speak to the actual service because I ultimately wasn’t able to use this company, but I was incredibly impressed with the customer service I received from Michael.

My windshield had broken, and I called with a few questions. Michael spent about 15 minutes on the phone with me walking me through everything and answering my questions—even though he knew there was a chance I wouldn’t end up using their company. That level of kindness and willingness to help really stood out to me.

I ultimately had to go somewhere else because my insurance company wouldn’t allow me to use them, which was completely out of their control.

While I can’t review their actual work, I absolutely can say that Michael was incredibly helpful, patient, and genuine. It’s rare to come across that kind of customer service these days. Thank you, Michael!”

“Have been going to Ed Martin for almost 10 years now. 5 vehicles. Worked with Brad on an out of state lease swap situation and he navigated it beautifully. Set me up with a great new 2026 Yukon, swapping for my 2023, and he arranged a meet in the middle vehicle swap so we didn't have to drive 14 hours round trip. Great working with Brad.
And also, George the driver, great man. I had work obligations so my wife met George and did the vehicle swap and she had nothing but incredibly sweet nice things to say about him.
Thank you George!”

“I had a great experience here when my car had a check engine light on. I had been to 3 other places and none of them were able to run a system check to give me the error codes. Some didn’t have the staffing to come out to the parking lot and some no longer had the scanning unit in house.

But when I showed up here, Bryan came right out to assist. I explained that the car had just been in for service and I wanted to know if this issue was related.

Not only did he print off the code definition, he grabbed a highlighter and highlighted the code and part gone bad. He let me know this was very likely related to my last service by explaining in laymen’s terms how this newly failed part worked.

As I left, I mentioned to the manager, Michael, how great the customer service was there. He told me Bryan is a new hire and only 16!! Wow! In a time when people often degrade youth workers, I’m so encouraged by the quality of service Bryan is already naturally showing! Good for Michael for spotting talent in the raw and encouraging him! Go Bryan!!”

“Shout out to Jaz… I was in Carmel recently to pick up a car. Battery was dead. Jaz bailed me out. He was there by himself, so he wasn’t able to install the battery for me, but he provided everything I needed to install it myself. Thanks Jaz for your professional and courteous service.”

“Danny took great care of my car repairs. The paint was matched perfectly and there is no evidence of an accident. In addition to making my car look brand new, he fixed other little dings and imperfections and didn't charge any extra. He also dealt with the insurance claim completely. I would definitely use Carmel Auto Refinishing in the future.”

“The staff is among the most helpful I’ve experienced in the auto repair business. A big part of that is due to their top notch communication while your vehicle is in their care.”

“Fantastic customer service at NAPA in Carmel! Last October I needed to replace the original 10.5 year old battery in my Toyota and wanted to try the latest AGM technology based on all the very positive review I had read. NAPA was able to get me an Odyssey battery at a great price delivered to my home. Six months later I was having to jump the battery every week. Being a different technology, I thought I had done something wrong with it even though I purchased a new technology AGM battery charger at the same time. I called up Sam and he worked with me to determine a fault in the battery and process a full exchange under warranty. He coached me on usage concerns of mine and created a new confidence in me about AGM batteries. Sam was very knowledgeable, but he is also so caring about the needs of the customer. I would strongly recommend NAPA and Sam for any auto parts needs.”

“My insurance company recommended them. They got the job done. They were able to get it in a month sooner than other collision centers. Jason Story took good care. They even alerted me to a problem in a tire that was a dangerous situation. By the way, they are now Hare Estes Collision.”