Building Materials near Charlestown, IN

“I don't think I have ever worked with a more helpful, ethical, and responsible flooring company in my 30 years in business than I have with Pennington Hardwoods. Kevin and his team must have answered 50 emails from me, sent me samples and explained in details not just the difference between their product and someone else's but HOW that difference comes as much from their integrity as it does from the machines they have to process their flooring. They use machines that have TWICE the tolerances of typical flooring manufacturers which means that I didn't even need to SAND my flooring after it was installed and before I put the finish on it! The flooring is BEAUTIFUL and the customer interaction is the best I've ever experienced! 5 stars!!”

“I'm an individual, while most of their customers are builders or contractors. They seem to be used to dealing more with builders, but they tried to help us out to make up for our lack of expertise. Our sales rep came out to do measurements and offer advice that really helped shape the project and give us direction. There were a few imperfections after delivery, but everything came together and the result looks good.- They had a 30% restocking fee at the time, which was supposed to include return freight. We brought back 6 (of 12) bags of unused masonry cement that were not needed. We weren't told about the fee or that they could pick them up, so we were surprised to not get a full refund once we hauled them there. They are planning to change the policy to 20% (plus return freight for anything they have to pick up) which seems more reasonable.- Several limestone slabs had chips on the corners and edges. We changed the design to make them work, so it wasn't a problem for us. I was a little surprised that it is considered normal to deliver them this way, but they would have been willing to swap them out if we had requested it.- The pallet with the stone had a layer of white powder covering 1/4 of it, which took extra time to clean off. It was still pretty dark when it was delivered, so we didn't see it until later. They probably would have fixed this problem if we had asked, but it wasn't worth the delay.- Delivery was quoted at 5-7 weeks and it was about that long. Communication was pretty good throughout that time, though there is no mechanism to know the exact date of arrival ahead of time so it can be tricky to schedule masonry work until the product is actually received from their supplier. (Unless you want to pay more to have it shipped separately)”

“I may be a little biased, but Brad (my husband) and Tyler are the most hard working semi delivery drivers! They go above and beyond when making their deliveries by placing the materials in a convenient place for the home owner or builders! Plus they generally help home owners in any other way they can to make their life a little simpler!Keep up the good hard work guys! ❤️??”

“Didn’t realize it was no longer a retail store but staff was friendly and helped me find what I needed so I could order online. Got here in one day like they said”