“Great hometown store. They always go out of their way to help. They almost always have what I am looking for or will order it if they don't. I like not having to make a trip into Fort Wayne or Columbia City.”
“Very friendly staff. It reminds me of tge way things were in the old days. Everyone there knows where the items you need are located and also help you the typical things you forget when doing a project!”
“Amazing customer service!!! I recently acquired an older second hand Sailrite Stitch Master machine and servo motor and was worried that I would have to jump through hoops to find the parts I needed for it such as a table, belt etc. But no such problem, I reached out to Sailrite customer service and they pointed me to the exact products I needed as well as informing me on how to know if parts fit my machine in the future!! Can’t say enough about how helpful they were and how much time and trial and error they saved me!”
“Your bus driver 4U. Hi folks well if you a person that's handy if you're a home owner live in an apartment and you're good at fixing up your kitchen or your bathroom or you need some plumbing supplies. I got to say , is a first class operation. They cover from the average Joe right up to the municipal city , state, and they do it all the way to your bathroom cabinet, right up to a fire hydrant , and plumbing .thatgoes on the ground you for your water supply . These people are really nice . They are national company they take care of business. And if I was building a house and I needed some stuff I would go there . They're like the Walmart of the plumbing supply world. So I say hats off to the people then run this organization the people you have working for you is are really professional and they do your company Justice thank you. P.S. From a Swift , driver.”
“Without a doubt the best hvac supply house around. They had everything I needed and had 10/10 custom service. They treated me like I was family and made sure I left with everything I needed. 5/5”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.