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“The best banking services and the most helpful and friendly staff I've ever had the pleasure to bank with. I love my credit union and my Franklin branch in particular!! I love that I'll never have to look for another company to bank with ever again. Thanks for being the best credit Union and financial institution I've ever had the pleasure to work with.”
“I worked w/ Wally Lopez to get preapproved on a mortgage. He was so kind and attentive making sure to go the extra mile so I would get the max that I could. He is the nicest guy and I highly recommend him.”
“So I initially had a major issue with the automated phone system today. I was trying to get a pin reset but the system said my account didn't exist. It took me 45 minutes and calling every number one the centra website to finally get ahold of someone, which finally got resolved after over an hour. So needles to say the 1 star review initially was well deserved.Now follow up - later that night at 5:41 pm, well after bankers hours I get a phone call from a local number I didn't know. It was a centra rep asking and following up with the issue I had. This boggled my mind, I've never had this happen. Not even at work, where it's not uncommon to spend 6/7 figures on equipment, have issues and get no support. So the fact they took my initial review to heart and reached out absolutely nuts. The lady was polite , understanding and even pleasant to talk to. Praises to you Centra for actually giving a d*mn about customers!! Your gesture meant a lot.”
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“I just came in today to get a cashier check as I was not a bank member but Chase (I think that was his name) was so nice and helpful. Everything was so easy and everyone greeted me as I came so it just seems like a really good place to do business with.”