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“Omg, I have to give Joshua at Maysville rd store so much credit!! He has gone above and beyond to help my wife and I get new service, cases, and etc!! We really appreciate the great customer service!! Thank you so much!!”
“We just left the Stellhorn Rd. Verizon store and wanted to take a moment to recognize Noah for the outstanding customer service he provided.
We initially stopped in to inquire about a specific phone and were planning to return the next day to complete the trade-in and setup. Noah was assisting another couple with their phone transfers. He talked us and was able to answer our questions while continuing to engage with the other couple making sure everyone felt valued and taken care of.
Even though we offered to come back another day as the store was closing, Noah offered to stay and help us. He stayed late to complete the phone transfer, as it was the last S26+ available at that location. His willingness to take the extra time to ensure everything was completed was greatly appreciated.
Noah was knowledgeable, professional, courteous, and genuinely enjoyable to work with. He was informative and made what could have been a stressful phone upgrade a very positive experience.
Thank you, Noah, for your flexibility, patience, and dedication to your customers. You represent exactly the type of person customers hope to work with when making an important purchase. Verizon is fortunate to have someone like you representing the company. We will definitely be returning to see you again!”
“Zander was amazing to me today! He showed so much respect towards my problem, and went out of his way to provide exceptional customer service. I am so grateful for him and his expertise at TMobile”
“Had a problem with my phone crashing. Staff was amazing and stayed with me through the whole process of transferring my data to my new phone. My new favorite store.”
“Went to this store today. The manager just took over the store a few days ago. He was very nice and helpful! Him and his assistant Russel helped me with all my questions! I highly recommend this location.”
“Great time today! Typically visiting a cell phone store can often turn into a nightmare. Today we were helped by Gavin and Greg. They were professional , thoughtful and patient. I highly recommend them to serve your needs. Gavin's knowledge of different plans and his ability to help accommodate our family's needs were second to none! I would consider Gavin on the Rushmore of Verizon employees next to Jay Curr and Mike Fisher!”
Open 24 hours
1616 Directors Row, Fort Wayne
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“Stopped in to get a screen protector replaced and looked at some other options. Cain was great to work with and you could tell he enjoyed his job. Will definitely be back.”
“Went in today and had huge account lockout issues from getting a new primary number. Phone CSR wasn’t helping me and so I was paired with Kimaree. She was patient and knowledgeable and helped me get my account unlocked. Would recommend getting any phone questions/services through her.”
“The manager (Lexy I think) was great. I had clicked on something that I shouldn't have and messed up my phone. I stopped in, she took a look and after a few minutes, had it restored to like new. No pressure about upgrades and didn't make me feel stupid for doing something I shouldn't have. I will be back to her store. Thank you! Great service!”
“They love to help you with your phone and phone bill if you are having any problems someone there is will to help with the issue you are have 😀👍👍”
“Was so happy to be in and out just trying to get a transfer pin number for my phone number not happy with Xfinity but this store was very friendly and very easy to get to transfer pin Xfinity screwed me out of my old number though I couldn't get it to transfer when I got my new phone with a different carrier I will never go back to Xfinity the customer service phone line is horrible and it's impossible to get someone on the phone they also cheated me out of a free month and my phone was stolen took me a week to get a new one had to call them to activate it and they activated the stolen phone it's ridiculous what a pain it was working with them they really need to get a better system going if they want to keep customers”
“Had many issues with internet and mobile phone bill. I tried calling customer service many times and could not get help. I went to this store and the people were so friendly and helpful. It took a few trips to the store but it all has been resolved. It's a tough job so I appreciate the effort, friendliness and professionalism displayed by staff and management.”
“I’m not sure which Frontier location Rob is based out of in Fort Wayne, but he set up my Wi-Fi today and I couldn’t have asked for a better experience! He was very engaging, yet very professional. He’s the exact kind of guy you want to have come out and work on your installation or any other service. We had a quick chat, then he promptly completed the job and informed me every time he was coming/ going from my apartment. He also stayed around until I had all of my devices connected and was set to go. Rob is truly a high quality sort of employee!”
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“I met Nick here after I was sent to a nearby repair facility that had no record of an insurance claim. I met Nick and told him I was not buying a new device. He stepped and tried to help me with a repair even though it was not part of his duties. Nick helped me realize a new device would be a great option to get me up and running quickly. He made it trouble free. I watched him service 5 different customers simultaneously and flawlessly as they came in at closing time! Job well done! I left a with a great device and was up and running quickly!”