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“The staff at this location is great! Hunter has gone above and beyond to help make sure all of the billing issues I was having got straightened out. The whole staff has been helpful getting me switched to Verizon. Definitely need to go to this location if you're looking at Verizon!!”
“I met Nick here after I was sent to a nearby repair facility that had no record of an insurance claim. I met Nick and told him I was not buying a new device. He stepped and tried to help me with a repair even though it was not part of his duties. Nick helped me realize a new device would be a great option to get me up and running quickly. He made it trouble free. I watched him service 5 different customers simultaneously and flawlessly as they came in at closing time! Job well done! I left a with a great device and was up and running quickly!”
“I am done with AT&T jacking up my phone bill so after asking friends I'm switching to Boost. This will drop my monthly bill from $250 to $100. The nice lady at Boost couldn't believe what I'm paying now so this will be a welcome money saving change.”
“My boyfriend and I went in to get on the same phone plan/get new phones. Hayley was so helpful and did her best to get us the best deals. After we bought our phones she gave me her information so that we could text her if we were having any problems. She was just so awesome and made our switch so easy and stress free.”
“Omg, I have to give Joshua at Maysville rd store so much credit!! He has gone above and beyond to help my wife and I get new service, cases, and etc!! We really appreciate the great customer service!! Thank you so much!!”
“Excellent experience with this wireless store! The staff was incredibly knowledgeable and helped me find the perfect phone and data plan without any high-pressure sales tactics. The setup process was seamless, and my new device was activated in minutes. Highly recommend coming here for great customer service and competitive pricing!”
“We just left the Stellhorn Rd. Verizon store and wanted to take a moment to recognize Noah for the outstanding customer service he provided.
We initially stopped in to inquire about a specific phone and were planning to return the next day to complete the trade-in and setup. Noah was assisting another couple with their phone transfers. He talked us and was able to answer our questions while continuing to engage with the other couple making sure everyone felt valued and taken care of.
Even though we offered to come back another day as the store was closing, Noah offered to stay and help us. He stayed late to complete the phone transfer, as it was the last S26+ available at that location. His willingness to take the extra time to ensure everything was completed was greatly appreciated.
Noah was knowledgeable, professional, courteous, and genuinely enjoyable to work with. He was informative and made what could have been a stressful phone upgrade a very positive experience.
Thank you, Noah, for your flexibility, patience, and dedication to your customers. You represent exactly the type of person customers hope to work with when making an important purchase. Verizon is fortunate to have someone like you representing the company. We will definitely be returning to see you again!”
“Am so happy we have honest a d nice people like the two men working in boost in pmall.so knowledgeable and know what they are doing. Went to so many boost and they couldn't help”
“Have a great experience with Asad. He helped me a lot in fixing my phone. Will recommend everyone to visit this store at goshen Ave. Appreciated Asad. Once again thanks.”
“My experience was wonderful, the guys were very helpful, warming and welcoming. I advise anyone to go to this boost Mobile store, in Fort Wayne ,In .Mr.Collin and Mr. Rohith.P ARE THE BEST IN TOWN.”
“Jenny is amazing ! She is definitely coo people’s. It was a bit stressful on both of our ends because of the WiFi outage, but with her not being overwhelmed my family and I were able to stay calm and get the plan switched over. Thank you Jenny boo !”
“First i called to ask and then i visited the store. The gentleman there took care of my concern and resolved it with by port-in our numbers on discounted prices. Great Service.”
“The process went very quickly, was in and out within 45 min and left with a new phone plan and brand new phone. My representative was very personable. Only thing I would say is that our representative seemed a bit new and had to pop in and out to ask a lot of questions on how to complete processes; however that could be due to how ancient the phone I previously had and its inability to connect to their network or receive updates since 2024.”
“I just went in to pay my bill. The service was great the people are nice and friendly. It was no problem it was very quick In-N-Out. The atmosphere is always great they're usually playing church music. They have a big variety. Prices look to be Fair”
“I had my phone that won’t charge and took it to O’Malley. And Abdul’s helped me cleaning it and get it back running no charge so glad for them at my neighborhood”
“Very great customer service. Very fast! Thought I would be there for an hour got me done quicker than that. Definitely recommend if trying to get phone repaired!”
“I was having a very bad experience with another cell phone company trying to port out to join the Verizon team. I finally went to Verizon in waynedale. God works in mysterious ways. Tanner and Hayley went to the extreme to help me. They are both very knowledgeable of their job. Bent over backwards to help me. When I was done I left in happy tears. I am so grateful to Hayley and Tanner for making the end of my day into a very grateful one. They go beyond their means to satisfy their customers. Again Thank You for everything to make my life better.”
“Chris was absolutely the best, not only did he have wonderful knowledge about the phones he helped me set the new phone up. HIGHLY RECOMMEND going to Chris for all your phones or phone accessories… Will go back to him again…”
“Rob is the greatest guy at AT&T! I was a victim of fraud with my account. Rob was gentle and understanding with me knowing how embarrassed I was to have fallen for such a thing. THEN to go above and beyond he called AT&T loss and worked the person to get my account back in order and without all of the problems. He spent THREE hours with me! I can't say enough about the service. I will be making the short drive to take my service to this store over my local store. THANK YOU ROB!”
“Been doing business here since 2016. Always friendly, great customer service and fair prices. We have both sold phones, bought phones and had our daughters screen repaired here. Never pushy with sales and always helpful in finding a model that meets the needs we are looking for in a phone when we upgrade. To the owners, Thank You for always taking good care of us and my wife couldn't be happier with her new phone.”
“Boost mobile service was excellent when they 1st came out years ago with $50 unlimited talk text and better,cheaper with great customer service now! Keep up the good work”
“Had a great experience at this location! Joey helped us transfer service to a new phone and was very helpful answering all our questions and even saving us money on our current phone plan! Thanks Joey!”
“I love Voicelink! Took my grandson's phone to fix cracked camera screen. Tech replaced one of the other cameras. When we came to pick up phone, I was prepared to pay for everything, and he just charged me for the camera screen repair. Great, fast work and excellent customer svc...”
“Had the best experience ever!’ Mr Grayson took care of everything and I left a very happy customer!! I will never visit another location!! Forever returning customer here!!”
“The Cricket store on Broadway St in Fort Wayne is amazing! Store manager, Francisco, is very friendly and a real techy! Highly recommend this store.
Chuck”
“I recommend this place 100% great service, store was already closed and the nice gentleman let me in so I can connect my phone, then gave me a discount! I left very happy and satisfied 5 stars! 10/10”
11AM - 6PM
9815 Lima Rd, Fort Wayne
Mobile Phones
“Ediel is doing an amazing job!! He is doing the job of 4 people including a manger's position. He is patient, understanding, and efficient the best he can considering it is only him that we have seen working for the last 2 weeks.”
“Mr Fansico is a dear. In least than two weeks he has helped find Facebook account Instagram account. I thought I had lost forever in the new phone. He also just showed me that have enough storage on both devices. He also told about cloud storage is best the devices safety. Give him a raise. I'll ask for him. He's patient and respectful. I'm not too good with technology. He really made my days”
“My husband ended up at this store following going to the metro on state street which said it was $50 to help him activate his new phone from Metro on line. She was extremely helpful she worked with him up to the store closed.”
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“The young woman at the front desk is so helpful! I brought a phone in, and when she installed the battery and sim card the phone language was Chinese. She got help from the guys in the shop, translated the setting to English and I was all fixed up in a very short time. Highly recommend this company. I wouldn't go anywhere else.”