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“They no longer accept checks, but your credit card and cash are still good. You can get items that the big box stores don't have. The men there are knowledgeable and can get you in and out quickly with just what you need.”
“They are the nicest people here. Carried large bags of birdseed to the car for me. Made keys, answered questions. Kristal and John were very helpful. Very good prices on products too.”
“Very friendly hardware store always willing to help you. And has everything. We are lucky to have this store so close. My last buy was some dirt for my begonia. House plant now needed higher ph 5.5. Crazy dirt company. Coco husk and worm dripings.”
“Didn't know they could possibly keep my backpack blower for a month while under warranty during the fall when I needed it the most but, I know it will be fixed and I thought I posted this but, obviously I didn't. Got a call yesterday morning and it's ready to get picked up after a week and a half.???”
“This New Albany location is a bit harder to get in and out of, and they are too landlocked to improve the store in any significant way. But their staff is helpful.”
“Really appreciate store manager Christopher Nalley getting me a refund on an incomplete online order. I was credited $74 immediately to my debit card (for the delivery fee plus an apology credit towards future use in the store.) Then he immediately sent out the missing part of my order to me and waived the delivery charge. I didn't think customer service like this exists anymore.”
“I want to give a greatful shout-out to Steve A for being so incredibly kind and patient with me after multiple other associates hadn't been able to help me locate the item I was searching for. I can find my way around the power tools; but apparently I require a map and a guide to locate household batteries. Steve A is awesome and deserves a raise.”
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“Honest people and top quality work on small engine repair and sharpening. A gentleman brought in about 6 chainsaw blades to be sharpened and the owner came by and told him most of them didn’t need sharpening. Locally owned and operated. Give them your business.”