Hardware Stores in New Albany, IN

“I came to this Ace to replace my car key and ran into starting issues when I got my new key and fob. I was then helped by Rance who
1. Came out to my car to check and troubleshoot the key programming
2. Diagnosed the problem with the new fob needing to transfer the tiny immobilization chip to the new fob
3. Took the time and work to figure out how to safely remove the glued immobilization chip stuck in the old fob without damage
4. Secured the chip into the new key fob
5. Verified that my new key could start the car
Rance saved me the $150+ I would’ve had to pay for a brand new chip and key! Thanks, Rance!

Also, Madeline at the register helped me kindly and quickly with returning some items. Thanks, Madeline!”

“Didn't know they could possibly keep my backpack blower for a month while under warranty during the fall when I needed it the most but, I know it will be fixed and I thought I posted this but, obviously I didn't. Got a call yesterday morning and it's ready to get picked up after a week and a half.???”

“The other day, I witnessed Derek handle a very rude customer with exceptional professionalism. He remained calm, respectful, and patient throughout the entire interaction, never letting the customer’s behavior affect the quality of his service. Derek communicated clearly, stayed focused on finding a solution, and maintained a positive attitude from start to finish. His professionalism and commitment to providing excellent customer service are truly appreciated and reflect positively on the entire team. He deserves recognition for the way he handled such a difficult situation.”