1905 Charlestown Road, New Albany IN 47150
“I came to this Ace to replace my car key and ran into starting issues when I got my new key and fob. I was then helped by Rance who 1. Came out to my car to check and troubleshoot the key programming 2. Diagnosed the problem with the new fob needing to transfer the tiny immobilization chip to the new fob 3. Took the time and work to figure out how to safely remove the glued immobilization chip stuck in the old fob without damage 4. Secured the chip into the new key fob 5. Verified that my new key could start the car Rance saved me the $150+ I would’ve had to pay for a brand new chip and key! Thanks, Rance! Also, Madeline at the register helped me kindly and quickly with returning some items. Thanks, Madeline!”
2239 State St, New Albany IN 47150
“Didn't know they could possibly keep my backpack blower for a month while under warranty during the fall when I needed it the most but, I know it will be fixed and I thought I posted this but, obviously I didn't. Got a call yesterday morning and it's ready to get picked up after a week and a half.???”
2239 State Street, New Albany IN 47150
“The other day, I witnessed Derek handle a very rude customer with exceptional professionalism. He remained calm, respectful, and patient throughout the entire interaction, never letting the customer’s behavior affect the quality of his service. Derek communicated clearly, stayed focused on finding a solution, and maintained a positive attitude from start to finish. His professionalism and commitment to providing excellent customer service are truly appreciated and reflect positively on the entire team. He deserves recognition for the way he handled such a difficult situation.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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