“Love the selection and price of Gordon's. Like the fact that you can purchase individual creamers for coffee and normal sized bags of snacks. I get a kick out of the fact their house brand is named Brickman.”
“Let me set the scene:
during the power outage of the Gary Derecho of '26, we placed my dad into a nursing home (dimentia). I was out of power for 13 days... today was 14 days after the storm, and I needed to get some groceries back in my fridge so my little girl can have what she needs at my house (today, we found out she has covid, btw).
So when I drove from Gary to Chicago at 7pm to drop her off so I could be back to Highland to pick up my groceries between 8-9, I had already been having a really rough month.
After 2 stops to put air in my tire (because the first machine didn't work) and an unplanned run to Jewel because there was no Tylenol at my partner's house, I was running late and going to miss the 9pm cut off for order pick up.
Kayleigh called me about 8:50 pm to see if I would make the 9pm window, and I said that I wasn't. I asked what happens next, and she told me that she would wait for me. Told me to come inside and she'd help me load my order into a cart so that I could still have it tonight.
When I got here, that's exactly what happened.
To Kayleigh's manager, and the general manager of this location, this is the type of service that should be rewarded and promoted.
Yes, it's annoying when people are late. And yes, many people don't appreciate extra kindnesses and courtesies when they're extended, so it can be hard to go out of your way for people not knowing that they even acknowledge your presence. But, I've been in a really REALLY rough patch, and Kayleigh's kindness tonight healed me a little bit.
So, Kayleigh, keep being you. And thank you. More Kayleighs in customer service positions. And management, give that girl a raise. And value her opinion about what you could improve.”
“Great, grocery store, I remember when I got a whole Thanksgiving dinner. We were able to pre-order one……….. also serves great deli, food, wide selection of treats and desserts…….”
“Had a great experience this morning !! Walked right in after my workout at PF
no customers but me. Found what I was looking for
Headed to check out
Was quickly greeted by a gentleman who commiserated the struggles of running a business with me (as I run my own)
Keeping a handle on today’s age employees who don’t know nothing about hard work
I’m assuming he was the manager
Never got a name
But golly me and him shot the shit about the ins and outs of managing a successful business
I have plenty of confidence in today’s morning manager
And I am thrilled there are still younger people out there who slave the retail grind on the weekends for the greater good of all
Of us. !! Great experience !!”
“Abu Issam is a great man and his sons, and the shop is the only one in the Highland area, next to the wonderful mosque. The store has everything you need from spices, meat, poultry, excellent service, and the most delicious hummus, vegetables, and fresh produce.”