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“OMG Robin is a rockstar!!!!!! Superb customer service and so pleasant. She saved us from having a diastorous valentine's day card mailing experience. Who knew nonmachineable was a thing ?”
“Last month I came by to receive my two packages and first off, why are the opening hours so inconvenient? But the lady behind the counter was nice enough and I did end up receiving my packages so it wasn't too bad.”
“everytime i go here The lady always attentive and friendly I'm from Illinois just border from Indiana But i prefer to go here than the 2min away from my house Because how the people work here better than the one i have close by.”
“Yesterday I had the opportunity to have my wedding there ceremony was outside and reception was inside. The staff did amazing I can’t express the thanks I have for them. The bartender was amazing”
“My business depends on a post office that works as one should, and this is the best post office I have experienced. They don't have a self-help kiosk or a big bin for packages, but they quickly scan in prepaid packages that you place on the counter. More importantly, they have some of the best customer service in Lansing. Bob is always helpful and Roscoe is a day-brightener!”
1:15 - 5PM 9AM - 12PM
3813 Main St, East Chicago
Post Offices
“This is an updated review, from my previous 1-star, negative review. I am happy to say that the other individuals from both East Chicago locations, have now retired!! Now, we have new younger staff. Forgive me if that’s a horrible comparison, but then generation we will in today encourages proper communication. These new people carry on a conversation, they are friendly, and they are definitely there to help you; they are not upset or bitter (yet)! I hope these individuals continue being the familiar faces for the years to come, even if I don’t go to the post office that many times in a year. Thank you, upper management, for taking the time to see who was already working for you, and hopefully see this position as a promotion… customer service, is not easy!! Thanks again — PS, thank you for taking the extra time for finding the black envelope that my dad said was to be returned to sender! -FC”
“Had a passport appointment today for my son, Ashea helped us and she was amazing! Super friendly and explained the next steps for my son's passport. It was super quick and easier than I thought it would be. Thanks Ashea, keep up the great work!?”
2:30 - 5PM 8AM - 1PM
2407 W 11th Ave, Gary
Post Offices
“I personally never had a problem since I've been going there which I have been going for the past several months 7 months to be exact and I never had a problem the only concern I have is that the post office is so small when it is a lot of people in there they stand too close to you that's why I go as early as I can to get in I've never had a problem anytime I go in there I'm not in there for a very long I'm going to get the guy's name and post it here when I go in there today have a wonderful day everyone if that doesn't work for you maybe you should find another post office”
“I went into the Calumet City Post office. The counter person Donald was very nice and helpful. He came to the counter and the line began to move. In and out. Kudos to Donald”
“I had package delivered to my neighbor house (my original mail Lady was training someone new) they swore me up and down they didn’t have it my mail carrier pulled right up pointed the person out who she gave it to and got my package back every item I love her for that……….”
“Nice little low visibility US post office at the north end of strip mall off Ridge Road near Calumet Avenue. Has all the usual offerings you would expect, and it was a nice clean facility. When we dropped in there were two operators working the counter, and they were efficient and very friendly.I had made a passport appt. - which the system did not show, but they processed me anyway. Some reluctance to accept my military ID (which post office main web site says they accept). Many post office locations get bad reviews, but this one was very nice.”
“I have only been here one time. My visit was simply to purchase stamps. The lady behind the counter could not have been nicer. I really like how the building looks too. The outside is quasi-futuristic and is an architectural wonder to me.”
“Cindy is awesome. Customer service is top notch, clean building, passport service was quick and easy. Make an appointment online, have your documents ready and go right in. Took about 15 minutes total, with them providing me with the picture as well. Picture cost is same as walgreens; just take it here. Good job!!”
“One of my favorite post offices ever! I got my passport here and that was really exciting, service was helpful and polite. I come here out of my way to drop off mail and packages”
“I’m grateful for the opportunity to share my recent experience and overall observations regarding the Merrillville Post Office. I’ve been receiving mail from this location for many years, and as an adult with my own address, I’ve had numerous opportunities to witness how this post office operates.
Let me begin by highlighting my most recent visit, which was exceptional. I was assisted by Mr. Marciano, who is frequently present at the front desk. In fact, he’s there so often and carries himself so professionally that I initially assumed he was a manager. Mr. Marciano is consistently knowledgeable, patient, courteous, and highly professional. His assertiveness and ability to remain positive even during times of high customer volume, are truly commendable. It’s clear that he genuinely cares about delivering excellent service.
Another outstanding team member I want to recognize is Mrs./Ms. Kay. She has also assisted me on many occasions, and every time she does so with a peaceful, helpful demeanor and a positive attitude that stands out. Her professionalism and leadership shine through, even when the workload is heavy. I’ve noticed her impact on other customers as well; her approach leaves a lasting impression and uplifts the environment for everyone.
Lastly, I’d like to commend Mrs./Ms. Ashley. Although she may be newer to the service desk compared to the others, her kindness, positivity, and professionalism are already apparent. She appears well-trained and brings natural warmth to her interactions with customers. These traits are especially valuable in a role like this.
As a retired U.S. military veteran and former employee of the Gary, IN Post Office, I deeply appreciate the importance of reliable, respectful service and I recognize excellence when I see it. These three individuals, Mr. Marciano, Mrs./Ms. Kay, and Mrs./Ms. Ashley, embody the values of the United States Postal Service. They not only show up day in and day out, but they also truly care about the community they serve.
While I’ve noticed areas where the USPS has improved over the past 10-15 years, I am sincerely thankful to have the Merrillville Post Office as my local branch. It continues to be a place I can count on for excellent service.
Thank you again to Mr. Marciano, Mrs./Ms. Kay, and Mrs./Ms. Ashley for your dedication and hard work. You are seen, appreciated, and make a real difference. God bless you all!”
8AM - 6PM
1499 Martin Luther King Dr, Gary
Post Offices
“I really like having a post office near my home in Miller Beach and think my mail carrier Cody is tremendous. My puppy Snoopy isn't so fond of people walking around my home and seems to especially like to bark at our mail carrier but Cody took the time to meet Snoopy and become friends. This was especially terrific and reminded me of when THE DOG WHISPERER introduced a dog on his TV show to the mail carrier with success. I'll forever be grateful of Cody and the Gary postal service, thank yoU.”
8:30AM - 3:30PM
7142 Calumet Ave, Hammond
Post Offices
“The lady who usually works here is always professional and helpful to me. If I have a question, she answers it the best she can. She’s human, so I know sometimes there’s more work to do than she has hands. I couldn’t do her job. A lot of rude customers come to this location and talk to her any type of way, and expect that “customer is always right” mentality. Hopefully they get some additional help at this location.”
“The place is recently under different control (must be) because it's been much more fluid lately. And, importantly, the staff is friendly for a change! The blonde lady who is often working the front desk is just a peach. Always brightens my morning!”
“I love the staff at the Hesville post office. Most of the time there is only one attendant..but she is always working hard to accommodate each person in front of her. Always has a welcome, how can I help you attitude ?!”
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“I have been going here for 16 years and never had any issues at all.Sometimes when customers cant get their way they do become angry and leave bad comments.I know because I worked for a different Post Office for 38 years so I know how customers can be.keep up the good work HIGHLAND POST OFFICE!!!”